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April 2024 by Sherra Mcclure
Everyone was very nice. They explained everything in detail so I was comfortable. Great place
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April 2024 by winstar barry
My experience at Aspen Dental was amazing. Josh was kind enough to explain everything he was doing and made me feel so comfortable. The front desk staff was also exceptional Fran, Star and Crystal are the greatest front desk team I have ever encountered. Will definitely be back again.
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March 2024 by Z Fajardo
Great experience. Staff is very friendly and helpful. Extreme professional patient care in all aspects. Will recommend to all.
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March 2024 by Austin Denton
Worst experience ever!We have been dealing with FSA returns on treatments not completed since we had HORRIBLE experiences back in September 2023. We have emailed countless times for updates and answers. Erin was the office manager and was able to get us a refund but we started receiving bills from Aspen with no clue what for. We called at least 20 times over the course of 2 months with no pickup and no return from the office staff. We drove here today and the front desk lady seemed as if she didn’t want to be bothered and asked for us to leave a number for them to call back later. I said no I will be more than happy to get this resolved today since no one picks up the phone. My husband called Aspen dental while we waited to speak to “Acting Office Manager” and we literally saw the employees sit at the desk and watch the phone blink while my husband and I were waiting. AVOID THIS PLACE LIKE THE PLAGUE! We went to Primera Dental and lake Mary and have had Amazing experiences.
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March 2024 by Martyy Chalfin
excellent service .Everyone was kind, listened to my concerns.Very soft touch for a dental office !!
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March 2024 by Ivy Gold
scammers
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March 2024 by Joe V
The worst experience I've even had at a dentist and I didn't even have anything taken care of. Zero communication or customer service once they get you scheduled. Charged for a visit that they then rescheduled & ended up canceling. Went to use my care credit at a second dentist and Aspen had charged my care credit on the first visit and not yet tried to refund it. Every other dentist office I've spoken to talks about horror stories they hear about aspen dental. Stay away, their lack of follow through and customer service caused me to come out of pocket as I could not use the credit.i would call to complain but over 2 days I've called 31 times with no answer from this branch so it's just a waste of time. Call the corporate number if you need something done.
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March 2024 by Fran Sullivan
Very positive experience. I only wish you accepted my insurance.
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March 2024 by Eduardo Hernandez
I'm disappointed with the poor service and horrible communication in this office, they charged me for cleaning from 2 years ago that the insurance paid. today I had to leave work for my endodontist appointment and they did not call me or send me a message about rescheduling the appointment. ADMINISTRATION DO NOT PLAY WITH OUR HEALTH.
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March 2024 by Celena Barrett
On February 15, I had an appointment with another Dentist. When I got there because of the severity of the tooth that dentist couldn’t remove the tooth. The manger at that site name Dawn was a gods angel sent from above. She did an amazing job by making a phone to Aspen dental to an oral surgeon over there . She called Michelle who was working at the location at the time and asked her if she have any space for me. God was so good they had a space because I was in pain and my face was swollen. My husband drive me over there and I fill out my paper work with Michelle and then I had a consultation by the doctor. I was so nervous at the moment . The doctor got me some medication to calm my nerves. I left and went to get the medication but unfortunately I couldn’t . Came back to the location . I had to wait a long time because they were running behind, but that’s was okay as long as they were going to pull the tooth I was out. I apologized if I can’t remember the doctors name I think it’s Dr. S. I am sorry. They call me and the Dental assistant which I didn’t get her name was excellent. She hold my hand in the surgery. The first tooth came out in the seconds, the second had a little rough time with pressure cause it was on the nerve but thanks be to god I got it. I was in the pain get medication and all but it was worth. Thank you so much to this Aspen team. I really appreciate you taking care of me and I love the experience you guys gave me. Thank you Michelle, Dawn and the entire team thank you thank you, thank you . I will be coming back to again.
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March 2024 by Carmendelia Manso
Very polite staff and efficient as can be !
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March 2024 by Christina Favazza
The entire staff was so compassionate, understanding, and sweet. My entire experience was phenomenal.
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March 2024 by Alexandra Mentzoni
Very slow and extremely expensive. Definitely overpriced. The staff was very friendly
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March 2024 by Janet Trent
When I originally went there to get my dentures I really liked the office and everyone there. That was 3 years ago. I had to go back a few days ago because the front tooth on my top denture came off. Not a big deal I’ll just call and find out what to do. Do I have to make an appointment or just come in since they are made on site. I tried calling for 2 days!! No customer service number, no main office number and definitely no one answering at the Altamonte Springs location I was trying to reach. Finally I tried to call again on the morning of the 3rd day and someone answered!!!!! She asked if she could put me on hold while she talked to the customer in front of her. Not meaning to, I snapped NO! And explained why she needed to talked to me. So I finally got the tooth fixed but have no intention of ever going there again!!! My dentures have been pretty good till this mishap!
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March 2024 by Gia Rivera
Dr.B is one of the BEST dentists I’ve seen in my entire 35 years of living. I’ve always been terrified of dentists and have had such horrible experiences before and I never went back to see a dentist and unfortunately I shouldn’t have done that ??♀️. But she takes the cake. Her dental assistants are amazing too. Pricing was crazyyyyyy insane though I probably won’t be back way too expensive . But Dr.B made this trip worth it. Not to mention she took my two teeth out in 5 minutes. I’d give 10000000 stars if I could!!