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March 2024 by Natalie Montague
Lazy workers. Nothing is ever available and refuse to make anything. This place is a joke. Where’s management?!?!?
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February 2024 by Danielle Elizabeth
It's 7pm and staff informed me they were already closing. Online it says the closing time it 8pm. I get it cleaning up and closing early but not an hour early. Change the hours of operation or actually be open during hours of operation.
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January 2024 by Parker D.
Got a cinnamon pretzel and the thing was so hard I couldn't bite thru it. Not to be daunted, I broke out my wire cutters to snip it into smaller pieces. Although the blades smashed the pretzel, they couldn't cut through it. I use these dikes to cut 4 Guage solid copper all the time. Be forewarned.
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December 2023 by Janaya Robinson
You guys should
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October 2023 by Jeremiah
We just recived the most anorexic pretzel of all times... what shame!..
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September 2023 by Samantha M.
I don't know her name but the girl with the lip piercings made my afternoon! I work a very difficult job so after a long shift I went to Auntie Anne's and was met with her smiling and giving immaculate customer service! :)
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July 2023 by Murillo Soranso
Can I have a regular pretzel?Sorry sir we only have nuggets.How long for a pretzel?15 mins ?I even lost my coupon because they give you 8 minutes to use it.
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July 2023 by L K
Went there and have signs that show they have and then tell you not available or discontinued.Then take signs down!!
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May 2023 by Moti M.
If I could give it zero stars, I would! Terrible service and a mediocre pretzel. The lady working was extremely rude and made fun of my voice and mocked me while I ordered and then at the end once I had finally paid she told me I had no reason to be mad since she was just doing it as a joke which I found unappealing and absolutely not funny. And about the purchase, my pretzel was cold and their cheese sauce was terrible and slightly chunky. Terrible terrible experience.
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May 2023 by Alina M.
Stopped by for a snack and so disappointed. The quality and service was just horrible. Workers so unhappy, not a smile on anyone. Very unpleasant attitudes. Only thing available were the Nuggets for the Anne side. Nothing was fresh. Received a cup of the cinnamon sugar first bite was so hard. Asked for another was still stale and hard. My snake was trashed. No stars are deserved.
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May 2023 by None of your business
Awful, 6 or 7 people working but they leave us standing waiting…. Lady ringing up the other customers in front of us got served so then she decided to just walk away.. so incredibly rude. They don’t wash their hands or change gloves from grabbing pretzels to ringing people up. But then they have a young person as the shift on duty, so what can you expect but bad service. No almond pretzels.. really? Almost every single time they “don’t have almond.” Get it together already, your job isn’t that hard
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April 2023 by Cassie Matos
Pretzels are not worth the poor service. The workers are all relatives of the Whittaker family.
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April 2023 by Cyber Gyrl
Horrible Management!! The lines are ALWAYS ridiculous!!! They have plenty of staff and one line open. The manager stood there allowing one register open while we all waited on one cutomer with 6 cinnabuns!!! Why is only ONE line moving...leaving us with only the stale ones left! I asked to pay and wait for the fresh one's management refused.I actually left the line previously to go get an item on the 2nd floor and returned to that same ridiculous line.Is it to much to ask for just DECENT customer service!?!Definitely need to fire the manager from 3/29 at 3:30pm. Ridiculous! I had to leave w.o a cinnabon!!!
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March 2023 by Heather G.
They're always out of every kind of flavor pretzel. You can imagine they're always out of sauce. They suck. This is in a one time thing. This is a every time I go to order every few months or some thing they're out of every f****** thing it's ridiculous and they suck the proper thing with you to make some thing and do what they're out of sour cream and onion there at her arm and they're out of caramel sauce there at a cheese dip or they mess up and give you the wrong kind of cheese dip it's ridiculous horrible, horrible, horrible, horrible, horrible horrible. You're better off clothes. In the shop up and go to a different one. You'll probably have a better chance of getting something.
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February 2023 by juan davila
Ordered online at 1330 for pick up at 1400. Got there at 1410. Employee tells me that they didn’t have time to make any of my order. If I wanted to wait 30 minutes they could do it. From 1340 to 1400 is 30 minutes. Not wasting my time on that place ever again.
