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March 2024 by Jon Miller
I wish I could give 0 stars. Horrible experience. When I picked up the car the brakes were completely grinding, vibrating and unsafe. I’m not sure how a company could put a customer on the road like this. Spent the next 3 hours trying to resolve only to cancel the rental.
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January 2024 by Ramelisse Elicier
They charged me $92 four times over a month after renting. I called this location & they couldn’t help me, told me to call customer service. I called customer service and they couldn’t see why the charges. Literally a day after the calls they charged me another $104.
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May 2023 by Jose Rivera
Received friendly and efficient services. Very professional.
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April 2023 by Rex Collections
Terrible location with awful service! I paid upfront, and by the time I arrived, I had to wait forever just to find out they had no vehicles!!
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March 2023 by SImone Nelson
Car did not arrive as promised, customer service agent was basically unapologetic. I would never rent from here again.
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November 2022 by Melanie Esteves
I have worked in customer service over 20 years and if I could give this location 0 stars, I would. I understand at times, employees will have to enforce or communicate “unpopular” policies so this is not what my review is about. My concern is with the way Carlos communicates with customers. There’s was zero empathy and willingness to assist. His answer to everything was “No”. Anytime I tried to say or ask anything he was very short and borderline rude. Overall a very unpleasant experience that left us dreading having to go return the vehicle and going through that experience again. Don’t plan to use that location in the future.
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August 2022 by Jeylynn Mesa
I've rented here for months now. I travel a lot for work and rent a car almost every week. I read the reviews and still decided to try it since this place has very reasonable prices. So far Carlos has always been very helpful and polite and I've always have a clean car.So far is good and I recommend it.
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June 2022 by Marta Mutura
If I could give to the owner Carlos “ZERO” I would definitely. Don’t do any business with “manager” Carlos!!! First of all this was second time where we received very rude customer service from this location. The second time we pre rented 2 weeks in advance and we wanted specific big car and at specific time since we had to drive to Miami right away after pick up.After arriving no one was there, than we found out that the car is not there and should be with 2 hours which was of course a lie!We were told that we need to drive to the airport but he could not assure us that there will be a car. We ended not getting any car with Huge disappointed left with no car and without money on the account.Horrible customer service, horribly rude owner. Just don’t waste your time and money.
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April 2022 by Patrick Oliver
Pathetic. I had a prepaid reservation for a minivan at this location. When I arrived the manager (Carlos) unapologetically told me that he had let my reservation out to somebody else.i explained that I had urgent need of the minivan. I tried calling customer service through Avis and got absolutely no support. He offered me no help or assistance locating another vehicle. I wound up having to hitchhike down to Orlando international airport to salvage my trip.
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November 2021 by David and Zack with some Mac Dickens
In and out was fast and friendly.
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November 2021 by Dj B
This is a great place to do business with! Easy to get into and out as well.Fair and very efficient, as well as great clean cars.
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October 2021 by miguel rodriguez
I rent cars from this location for years,Carlos is always helpful and efficient.i don't go anywhere else
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October 2021 by Markeo Terrell
This location is conveniently located in Altamonte Springs. Great service and nice car options.
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October 2021 by Michael Estes
Extremely rude employees. Waited 20 minutes for him to finish cleaning a car someone else was already cleaning, then was completely dismissive and made the failed transaction very uncomfortable. Don't go here if u want good customer service.
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September 2021 by Nicholas Moore
Do not do business with this branch. Paid for a car turned in early refused to give refund or credit for unused days. Asked to just pick back up the car if refund or credit wasn’t going to be given back… said no the contract was closed and said good luck. This is what I believe an independent branch and the level of service and trust should scare away anyone from doing business with this owner.