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February 2024 by Hugh Lewis
Good place
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September 2023 by Patrick Beedle
I rented two trucks with decent notice. I got tons of emails reminding me about my reservation and confirming my reservation. However when I get there they had no trucks. No one called us and no one tried to help. They told me to call customer service and customer service just said they could cancel our reservation and we could try our luck finding a new truck on a new reservation. We ended up having to go to the winter park U-Haul which was a way better experience.
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August 2023 by Lucas Silva
Friendly people, good machines, definitely recommend
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June 2023 by Nas The Detailer
Never going to this place again. They steal your deposit money. Returned the truck with a full tank and they charged me $50 because it wasn’t “above F”… they also charged me a late fee for not dropping it off first thing in the morning when I reserved the truck until 8pm. I recommend no one rent a truck here. It’s cheap for a reason. They make all their money on the back end with their scams.
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July 2022 by Tracey Nobles
HORRIBLE EXPERIENCE !!!! I reserved a truck with car carrier- I FIND OUT DAY BEFORE “ THERE WORDS”” WELL WE HAVE YOUR TRUCK, BUT NO CAR CARRIER AND NOT SURE IF WE CAN FIND ONE!!!’ I had to scramble and go to UHAUL!!! HOW CAN A COMPANY DO THIS TO SOMEONE??? I would have been a huge mess!!!! Most of all THEY DIDN’T ACT CONCERNED! Cost me extra 160,00 for there mess to change companies so fast! USE AT YOUR OWN RISK!’
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June 2022 by bizzit26
Super reasonably priced compared to competitors. We moved from Florida to Michigan in a 16-foot box truck, and it was around $1400 with the insurance included. Home depot quoted us almost $4k for the same size truck.
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May 2022 by Tom M.
I made an online reservation via the budget site for a 16' box truck at the closest location to my house. When I arrived, the budget rep at this location stated they did not have the 16' truck. I told him I saw one outside as I pulled up. He found the key for it, then refused to rent it to me because he didnt have my reservation and he had 10 other reservations he needed trucks for. I was told to call Customer service. I spoke to a rep who put me on hold for over 20 minutes to speak with her supervisor. Then she asked to speak to the store rep. The phone rep said she'd make a new reservation and he told her not to because of the other 10 he needed trucks for. I said "I'm the one in the store. You need to give me the truck I reserved." I was told to be professional by the store rep. Then they refused to rent me anything and told me to leave the store. Rude, incompetent, unprofessional and all around useless. DO NOT PATRONIZE THIS BUSINESS EVER!!!
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October 2021 by Max Hackman
Moved my rental truck pick up less than 48 hrs before it was scheduled and changed the drop off location as well. The 16' box truck that ended up leaking in the cab on driver and passenger seat. Cab also squeaked unreasonably and when this was brought up to customer service I was ignored.
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August 2021 by K Leigh
Friendly staff. Store inside with various, random items of all types. Interesting layout.
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April 2021 by Thomas Beckendorf
Rick was very helpful and my rental was ready and waiting when I arrived.
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March 2021 by Kitty B.
Arranged for a Budget moving truck online for $32/day. Picked up from local dealer who requires you to purchase the insurance ($70.85/day). Truck was in terrible condition but we had movers scheduled so no time to make alternate arrangements. We ended up needing more time and called the Best Rental to confirm any additional fees and decide which course of action was best. We were advised that for only $10 we could drop the truck off after hours. We dropped off the truck 28 hours after renting it. We were charged a total of $340.94 for two full days PLUS a late return fee, an additional drop-off fee, and fuel charges. The truck was refueled at the gas station a block away and truck was returned 28 hrs after rental. I called to get an itemized receipt - a request met with animosity - for requesting a detailed list of what they've charged me. Worst truck rental experience ever - I completely feel like we were swindled. I cannot believe this dealer is still in business or that Budget allows these deplorable business practices. Rent elsewhere - you will pay less in the end. A huge waste of time and money!
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February 2021 by Alex Denham
Rented a moving truck from these guys. Made a reservation a week ahead of time. Truck was good. Price was right. No problems
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December 2020 by robert pedrosa
Mr Richard and the crew are awesome great customer service if you need to rent a truck or equipment I would highly recommend them I have used them a few time great experience each time
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December 2020 by Ras Lyn
These thieves still charged me $75 fee after rescheduling my drop off date for next day. Bad customer service.
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November 2020 by Steven K.
I would rate them negative stars if possible. My opinion is you should not use this business. I booked a rental truck weeks in advance, only to arrive and it was not available. The only excuse given is that we overbooked and that's just what you have to deal with. No alternative given, no concern for the fact that I had movers ready to go that morning. I will never step foot in this business again.
