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September 2023 by Jennifer Oxley
This bank is a bunch of criminals and they prey on the young. My daughter had fraud and they refuse to give her money back. We appealed 3 times and they said they investigated, but I dont’believe them.I told my daughter to close her account and find a real bank. I guess they feel she is young they can take her money. If you have an account hear you may want to reconsider.
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September 2023 by Mauricio D.
This is a quiet efficient branch. Very conveniently located. Got our banking done right and fast.
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August 2023 by Paul G
I've been using this bank branch for a couple of years now because the one close to me is in a sketchy neighborhood. This one isn't close to my house, but it's not an inconvenient distance. Service is always speedy even when they're really busy, and they have handy Saturday hours.I'm writing this review because I recently had a really positive experience here. I came to the bank with a somewhat complicated banking issue. The teller Jessenia was very helpful and friendly and patiently worked with me across two visits to help me with my banking needs. Even though I wasn't able to complete the transaction, I didn't leave empty-handed. Jess and her colleagues were able to give me the info I needed to accomplish the purpose of my visit.I highly recommend this branch.
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July 2023 by Kevin Turner
I've since moved most of my money from this bank. This brqnch in particular is so slow. Not sire if its a combo of bad bank procedures that are inefficient, bad staff training, managment that reinforces bad beahviots, etc, but they take forever to do anything. I regularly have to get change from them (exchange large bills for smaller bills) and even when I'm the only person there it can take 20mins. They take forever to get anything done.
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July 2023 by Sharee Porter
Been on the drive thru line for about 25 minutes, while I watched the teller help other customers while doing my deposit. There shouldn’t be a commercial lane if they cannot handle the volume, I could if went to another branch where the service is better.
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March 2023 by Daniel Moncayo
The two tellers in the drive through were very helpful. Even though they were busy, they made me feel like a valued customer! Before I left they even made sure if I needed any other assistance. All this with a smile on their face. It really made my day! :)
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March 2023 by alexiawritten
Each time I come to this bank location I am being misstreated and disrespected because of the color of my skin. On several occasions my family has witnessed them misstreating me and was very upset about. I came in to make a deposit and the lady spent several minutes telling I am can only withdrawal 20.00 the problem is I never asked for any money not did I fill out a withdrawal slip. She said that to me because I was a black person with a check from the Florida Lottery. Twice now including today they took care if all the white people first and left me dead last. I was in line to make a withdrawal. I am constantly being disrespected here at this branch. I will drive to another location were they treat black people better. Not one time did they even care to say sorry for the inconvenience.
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February 2023 by Tay Mont
I don't usually go into banks that often, only the drive thru or ATM machine.. But I gotta say this branch is perfect, employees are so kind & helpful luv it! Jessenia Alarcon is a great person...????
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February 2023 by Joanne Zigari
This bank is amazing! Preti Dave is the only one I go to. She is never to busy for me! Everyone here is great! If you have a problem with this bank, it's gotta be you!!
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February 2023 by Victoria Stothard
So slow. One person at drive-through. Gave up and left after waiting 10 minutes. Couldn't spell customer service let alone provide it! ??
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October 2022 by Karen Blanco
There is a set pattern of unprofessional behavior. They do look suspiciously at non white patrons, yet they are processing transactions and not providing receipts! I’m looking into finding another bank.
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October 2022 by Jason Valiant
Absolutely the best customer service! We have several accounts here for 20 years!Priti Dave, Neyda Roa are true professionals!
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September 2022 by K Dragon
Poor service, do not bank with fifth third. join a credit union if possible. The staff treat you suspect of your money & transactions. No warmth customer service just cold dry interactions. Racially charged staff with an interrogation style way of conducting business. This branch should be closed and or replaced with new management & staff. Bank here at your own risk.
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August 2022 by Denise Pearson
They racially profiled my mom, made her cry and everything. They locked her in the front but didn't do it to the white man behind her. They refused to cash her check because they said it was "fraudulent" kept her ID, argued with her about her check. She is a hard working nurse and supervisor, single mother of 2. She did not deserve that. These people are horrible.
