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April 2023 by Morgan S.
unfortunately the customer service there is not very good. the stay itself is ok but the supervisor at the front desk is very rude and not very helpful. they overcharged me almost double for one night because "the rates change" without telling me and just charged my cc. unfortunate because we stayed there a lot. time to move on.
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January 2023 by Victor Gutierrez
The room was clean and well kept. The staff was kind and friendly. Very nice people. Felt like a family environment.
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January 2023 by Stacy Pilon
Bed bug issue picked up a guest out of here doing a taxi service and complained about bed bugs in his room on bedding, on nov 1st 2022.. if this problem transfered to my vehicle I will be implementing a bill to this hotel..
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January 2021 by M K
Noticed a couple of bugs on my first day but none after that. The kitchenette is well equipped with everything you could imagine. Low occupancy hotel which I appreciated. Good location which was nearby to all essential locations. Gym was closed unfortunately.
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January 2021 by Ariana Doherty
This is a fairly priced nice hotel. The rooms are spacious and have a kitchenette. I didn't see too many "drug activity" or creeps who h is a plus. However I did drive from KY straight through and made my reservation days on advance (and told them I needed a crib.) They said it wouldn't be a problem they would set the crib up in my room. Well, I was an hour away and got an email saying my reservation was for the night before (the night I drove all the way through) which was VERY WRONG. I immediately called and told them their was a mistake and I was about to arrive. When I arrived that morning I had to wait about 30 min to get into a room and about 44 min for a crib (that I had to go down and get from the front desk because "they couldn't find one and would not bring to my room. There was also no hiBreakfast because of COVD. Long story short we couldn't drive all the way back the next day so we had to extend our room and they over charged me about $29. I spoke with manager who said it'd be fixed at checkout and it was not. I called corporate and they told me to call back on the 11th but this happenedJune 29?!?!?!? Crazy. Bad service. Staff is short and rude and on check out day, two or three hours I had to argue with the maid for a roll of toilet paper because she insisted I was checking out that day and I had to tell her I couldn't wait three hours and needed the toilet paper then. Bad experience and was not what I hoped my trip would be like.
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January 2021 by Jimmy Brown
Good location next to I-4. The kitchen was nice with full size fridge. The bedroom had no air vent, so if the bedroom door was closed the air wouldnt make in in their. Also, the bed was rock hard not a very good sleep.
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January 2021 by Preston Mitchell
Decent rooms. For the price paid though it was really outdated. Fridge looked like it was from the early 80's. Beds were worn out. Layout of the suites were just weird. One side of the bed was a foot off the bathroom wall while the other side of the bed was five foot from the other wall. Appeared to be a lot of locals staying there on a regular basis. Landscaping was not kept up, as the grass was 8 inches tall that you had to walk through to get to your car. Lesson learned the hard way.
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January 2021 by Ashlee Davis
This most recent stay was not my first visit to Hawthorn Suites by Wyndham Orlando Altamonte Springs. I previously attempted to stay here after a long drive from Atlanta. When I checked in, the hallways reeked of old food and the room was not clean. Not clean -as in trash on the counter and used towels in the bathroom. I’m assuming housekeeping skipped the room. I immediately checked out, requested a refund and went to a Sheraton hotel with no problem. I booked the same hotel without realizing it until I arrived last week and I decided to give it another try this time. I stayed for 2 days. The first night wasn’t bad. I was exhausted and really didn’t notice any major issues other than the entire property needs a remodel. The second night was a different story. After a long day, I showered and sat down to eat and a bug landed on me. I killed it and proceeded to try to eat, then I noticed another bug. I started looking around the room and there were termites all in the Curtains, window and AC unit. I immediately packed my things, called the front desk. I was prepared to check out, but I was so exhausted and the desk agent immediately moved me to another room on a different wing. The staff was friendly, but I just could not get over the quality of the hotel and termite fiasco.
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January 2021 by Britney Ramos
We checked in on a Wednesday for an 8 day stay while waiting to move into our new home. We checked out Thursday morning instead of staying another 7 days. The hotel smells like cigarettes, the comforter had strange stains on it ( luckily I brought my own to replace it) and upon arriving there were 3 cockroaches in our room. We attempted to call the front desk, but due to the late hour we didn’t reach anyone. We slept with a light on in hopes of keeping further roaches from coming out. I would not recommend this hotel and would not return.
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January 2021 by Cielo Estrella
Great choice for our overnight stay. Room was clean, very comfortable bed and well equipped kitchenette. Excellent and friendly customer service; we requested a late check out and was given to us without any hassle. Will definitely stay at this hotel again, hopefully for more than one night next time.
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January 2021 by Erica Jo
We stopped and stayed here while we were on a road trip. The location was great. It is Super close to Cranes Roost Park and the local mall with many restaurants. The front desk girl was very friendly and helpful. The room was spacious although the bed was a little small. The breakfast was good. We did not use the appliances but I always like when they are an option especially when we stay places more than one night. The hotel was a little outdated but that is not important to us when we are just looking for a place to stay for the night. We would stay here again if we ever go back.
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January 2020 by Linda DePriest
Checked in and had a room assigned on 3rd floor but because of my back and knee issues called down to request a room closer to elevator.We were given a room on the first floor that had a strange odor upon entering and also the carpet and appliances and other furniture were in dire need of replacement.My husband had to repair toilet seat.Having already made a request about room location I did not want to bother the front desk clerk again.I am here for 7 nights. It’s going to be a long...7 nights.I’ve included some photos.I found it hard to believe this hotel is 3 stars.We also are Wyndham Rewards Card Holders.In addition, I left a review on TripAdvisor, which we use regularly for hotel suggestions/reviews.
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January 2020 by Darla Smith
Staff are very nice, friendly and very knowledgeable. Rooms are very nice, and clean,beds are comfortable. The room when we 1st walked in had a muskie smell. Breakfast was very good. Had lots to choose from. Pool is nice, but needs to be vacuumed out.
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January 2020 by Renee Martin
Hotel was Okay. I stayed over on a weekend and I was informed at check in that they don't give housekeeping service on weekends. WHAT? The room was partially updated and partially not. The bath had a lovely back lit mirror while the shower curtain rod was falling loose from the wall, and a constant drip from old tub. Bathroom floor was old and dirty. I saw one roach in the kitchenette. I wouldn't stay there again at about $145 a night with taxes.
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January 2020 by Donna Williams
Attempted to check in at 3:10pm and room was not available , went to the store and came back to find out my room was still not available. Now it is 4:05pm and the front desk receptionist informed me that they had a full house the night before??????. Got checked into the room at 4:20pm. The next morning leaving the bathroom the maid let herself in surprising me and it was only 10:00am. The unit was large but a little old and curtains was dirty. The front desk receptionist did her best to accommodate me with some things I needed for the room
