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March 2024 by Wanda M.
supposed to have nurse at facility help transition drugs etc from hospital but nobody showed up. "our team nurses work 9-5"! REALLY!!! their flex nurses come but need to triage. Facility didn't get any orders for comfor meds or pain meds. NOTHING!!! next day Dominique can for maybe 10 min. to "fix" drugs and order absence. She left and it was still a mess. babe said she would come back the next day. Dad's doctor "doesnt feel comfortable scheduling pain medicine ". WHAT!!!! Why do you practice with hospice then!!! I used to work for them when I saw they were Advent Health. Now what they are is ADVENT DEATH
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February 2024 by Rivervalley
Read the review of Megan Weeks. We had the same terrible experience. We agree with her whole heartedly. What a horrible way to die with no dignity. No need to tell me to call them, it’s a little late now to care.
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February 2024 by A Wanderer
I had NO idea that Hospice in Florida means you are on your own. I'm appalled at the care my loved one is getting - or NOT getting. Please note that the social media manager wants to put this off on me but after more than a month we can’t get their social worker to call us back, can’t get a portable oxygen machine because they are “out of them”, we had to give UP our portable oxygen machine that Medicare provided when we joined Hospice (the rules), they have delivered the WRONG medicine 6 times, and often deliver it VERY late so we have none when we need it. Need more info? I could go on about how sucky these people are in my loved ones LAST DAYS. SHAMEFUL
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February 2024 by Lizbeth Torres
Having a loved one at a hospice facility is really difficult to deal with. Choosing this facility for my father was the best decision. The nurses and all the staff were incredible. Everyone was very patient and understanding. The place is very clean and is open 24 hours. We were able to spend every night with my father and have all our family with us. Also, the best doctor Dr. Akakabota. Not only is she the best doctor but just an incredible person. She is the reason we decided to transfer my father to this facility. She was very patient with us and explained everything very well. When we decided to bring my father home for his last days, she was very supportive and took care of all the process to make it easier for us. Even the nurses that came to our home were amazing and punctual. It was very hard for my family to have my father at a hospice facility but all that mattered was my father’s comfort. I’m glad all the staff was very delightful and supportive during these difficult times.
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January 2024 by Barbara S.
AdventHealth Hospice Care Altamonte Springs My husband entered Hospice under your care at home. I told the intake coordinator at the time of intake he had a pacemaker/defibrillator, and was told that would not be an issue, it would be turned off. You also had access to ALL OF HIS MEDICAL RECORDS. Only when the time came it WASN'T turned off nor did I have the magnet needed to disable it. The Nurse you sent told me she wasn't trained in the process to turn it off and GOOGLED IT, THEN LEFT TO GO TO YOUR OFFICE TO GET IT. The defibrillator went off FIVE TIMES OVER A FOUR-HOUR PERIOD BEFORE IT was finally DISSABLED. I heard him scream EACH TIME IT FIRED and SAW HIM FLAIL UP FROM THE BED. Shame on you! Needless to say, I do NOT recommend Advent Health Hospice care.
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November 2023 by Jennifer Herod
My elderly father went here for the last 4 nights of his life. He was treated with the utmost care and dignity by all the staff, especially including his nurses Eddie and Jeanon. The facility is awesome, making the family feel ok about staying 24 hours a day, which we did. We did not even have to bring our own food! If you need hospice care, it’s a wonderful place.
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October 2023 by Jessica D
This facility is very nice, quiet and clean. We had great experience with the nurses and other supporting staff members at this location. Everyone who works at this facility are wonderful, helpful and professional. Although we tried to make it there everyday to spend time with our loved one but if you could not make it they will call you and update you. Their excellent service, care and support made it less stressful during very difficult times and offered dignity and end of life comfort to all patients. They are like angels and I would like to express my heart felt gratitude to all of them... Thank you!
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August 2023 by M. PR
My dad passed away at this facility last month. The nurses were very caring, I could sleep there if I wanted too. I would go to visit my dad at all hours of the night and there were no issues. A meal is provided for family for a small donation and the rooms are big with a nice patio. The rooms come with a sound system which I used to bring my dad the sounds of the coqui frog from his beloved island. I also diffused the room with lavender and the nurses loved it. Loosing a family member is hard but the staff was very supportive.
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August 2023 by Tina Cooke-Yarborough
In a time of uncertainty and confusion, Advent Health Hospice in Altamonte Springs emerged as the guiding light for my family and me. After the doctor's solemn diagnosis, we were inundated with choices, each accompanied by reviews and concerns. Amidst the overwhelming options, Advent Health Hospice proved to be our haven of solace and support. The journey of finding the right path seemed endless, but their unwavering dedication and heartfelt care were evident from the very start. The compassionate nurses, the reassuring doctors – all became our lifelines. Their presence, like that of angels, brought comfort and reassurance, turning our difficult moments into bearable ones. The gratitude in my heart is immeasurable, and I can't express enough how much we appreciate everything they've done for my husband and our family. Advent Health Hospice in Altamonte Springs stands as a testament to true empathy and exceptional service.
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July 2023 by S'rah Yisrael
Excellent care for my daughter and our family. Thank you for your kindness and professionalism.
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July 2023 by Megan Weeks
Absolute nightmare.When we were choosing to move our loved one from the hospital back home we were guaranteed we would receive 24/7 at home care. This is the primary reason we went with Advent Hospice in Volusia CountyAnd, even though there was "a staffing shortage, we would call on 3rd party resources to make sure someone is always here." said the admissions representative. This couldn't have been further from the truth. We had to beg a nurse to stay for 3 hours to help us with changing the bedding and patching up bed sores. If we had consistent help we would have been able to prevent that type of discomfort.It was clear that no one was communicating with each other. Each time an Advent staff came to visit we had to inform them of the prognosis, medication types and distribution. No one was tracking her vitals from day to day, they were not monitoring her wellbeing or measuring her decline. When we asked "what was her blood pressure yesterday" the nurse replied with "well I guess I could check the notes from the last nurse". This lack of professionalism was mirrored in the clear dismay and surprise when the nurses saw our loved ones condition. It was clear they didn't know what kind of situation they were walking into, and they relied on the family to keep them up to date which was exhausting and traumatizing.We even called the social worker to advocate for our loved ones experience. The social worker reiterated everything the nurses has told us - that they CAN and WILL provide continuous care.Our loved one has since passed - but each time an Advent staff came, they told us a different version of what their services were and what they were able to offer. We were told, more than once, that when our loved ones health diminished to a certain point, we would certainly have continuous care.This never happened.We later learned, they do not even offer continuous care.The single redeeming quality was from our main Nurse who was incredibly clear, consistent and compassionate. Thank you for going above and beyond Tamara.To Management - Why are you misleading people during the most difficult time of their lives? What is the benefit of putting vulnerable people through the ringer? Are you not in the business of caring for people? In a "Christ-Like" way? Last I checked, lying is bad. And Jesus didn't ask for a penny when he was helping people.I am so disappointed at this utterly unhinged experience. We have worked with hospice to help other loved ones transition and this experience was nothing like the others. A word to the wise - document every conversation you have with these people so you can prove the variety of narratives they are pushing from all levels of staff - from hospital staff to admissions to social workers.You should all be ashamed of yourself.
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July 2023 by Missy P
If you care about your family member do not send them here. Very incompetent and unprofessional staff lacking an ounce of empathy or compassion. Even after my family member passed, they made it incredibly difficult to receive necessary information for my family member's burial to proceed.
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May 2023 by Debbie W
It took me five months after my mom’s passing to write this. My mom was with this hospice from September until December of 2022. The nurse and aide were ok and I don’t have any complaints about them. My mom had several issues, but one concern that I always had was constant UTIs. I was very careful to recognize the symptoms and brought it to the attention of the nurse. She would contact the physician and fight for a test in order to treat the infection. In December I asked for a test as I felt it was a Uti and didn’t want her to become septic, since no symptoms were present, no test were ordered at the doctors orders. The next day I had to call an ambulance because her symptoms increased dramatically over a 24 hour period. She was admitted to the hospital with sepsis and passed away 2 days later. The only concern this company had was arriving the day she was admitted to the hospital for me to sign a release form so they wouldn’t be responsible for the bill since the paramedics recommended a closer hospital. I never heard from them again. No words!!
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March 2023 by Beth W
If anyone has to make the unfortunate choice of putting a family member on Hospice please use Advent Health Hospice.I can't say enough about how wonderful they were to my mom in the last 6months of her life. The doctors, nurses, Chaplin and the support team were with us until the very end. I love every member of the team, not only did they support my mom, they we also there for me. If you have to make the hard choice of using please choose Advent health Hospice, you won't regret it.
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February 2023 by patricia sodemann
I'm rating the "home hospice" part of this business. Can barely go 1 star.Now that my husband has passed away, they have never reached out for a review of how they did.If they had I would have given them a zero!They were incompetent and uncaring. They made my husband's final hours traumatic, for both him and my children and I, who were caring for him.When we were at the emergency hours near the end of his life and were requesting someone come for help, we actually specified that we absolutely did NOT want one particular nurse, who was cold and condescending.Important, critical end-of-life information wasn't shared with us. Once we researched and discovered on our own what we needed we were only hours away from his passing.We finally found out that what we had been requesting could only be provided "in-house", at the hospice building, they sent an ambulance to get him, promising that I'd be able to ride in the vehicle with my dying husband. When they put him in the old van of an ambulance they wouldn't honor their promise to let me come with. He passed a few minutes after arriving at the facility. What a terrible, terrible experience! My family and I will be traumatized for the rest of our lives by this horribly painful memory.
