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March 2024 by Equipment_Guru
Elaine is great and has been for years
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February 2024 by Michael E
Ermine knows her stuff thanks
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March 2023 by DERRICK CASSEUS
Big wins 1#
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March 2023 by Robin
I have been using this branch, for my yearly taxes, for 4 years. I have been very fortunate in having the same tax professional this whole time. Michelle knows what each client needs and advises on how to get the most out of your income taxes. They are always friendly, professional and personable. I wouldn't go anywhere else. Unless they change their staff and the way they currently run this branch.
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March 2023 by Atina Ross
They made the pain of doing taxes smooth and quick.
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January 2023 by Brian Lang
Michelle is awesome, professional,helpful and extremely knowledgeable!!
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May 2022 by Helder Castro
Did not get my return filled in time even though I sent all my documents and was in touch with an accountant prior to the deadline. So I paid $290 for a late file that was not my fault.
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April 2022 by Cindy Jenkins
Elaine was fantastic! My daughter and I had ideas on what would work for us tax wise and Elaine had so much knowledge and was very specific on what we could do to maximize our returns.
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April 2022 by Michael Moreau
Ky was fantastic, friendly, and very efficient in her service of my taxes. I hope she stays and does very well with HR Block.
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March 2022 by Robin L.
Up Date!!! On this Company!! They don't deserve the 1 star Dealing with HR Block on 434 in Altamonte Springs has been a nightmare Well the nightmare got even worse!! So my son's income tax return comes in on 3/22/22 was expected on 3/30/22 thats only good thing can say So on 3/25/22my son needed $200 so he goes to his regular bank BOA to take out funds from the HR Emerald Card which is issued by Meta Bank My son can't withdraw no reason So he calls Emerald Card to ask why, they can't give an answer They tell him to try the ATM on 436 and Maitland Ave ( Walgreens ) He tries the ATM the message displayed The card isn't recognized Tries it 2/3 times So he goes back to BOA he's able to take $200 comes home So, he's home half hour or so? His phone is blowing up with text messages 8 in total from Emerald Card the $200 was withdrawn but also 2 cash app totaling $500 and 5 declined So he calls up this Silly HR Emerald Card 1st have a guy who doesn't speak English Trying to explain the situation this guy is rude and obnoxious who hangs up on son Next guy Chris, little bit better English tell him I have fraud so we lock/cancel the card tell him the cash app are fraud he tells us who this money was sent to tell him don't use the cash app let alone know this person who stole the $500 he refers son to fraud Dept got a case number but also say they'll investigate it will take 10/20 business days then will be deemed it Can Get The Money Back ?? I went wild, 10/20 business days and Maybe Get The Money Back?? They want to send a replacement card, told Chris absolutely Not told him going to the store on 434 to get replacement So go the HR store the give a print out of the transactions with persons name for the cash app Go home call police file a police report Yes, Definitely Prosecuting!!! So while showing the officer the information On the Emerald Card app they charge my son $15 for a replacement card they're expediting the same one that told Chis absolutely Not!! Will go to the HR store Called HR Emerald Card again, spoke with a woman who had No command of the English language Asked for a supervisor to complained about the $15 charge And would you believe it her English miraculously came out. This $15 was returned but not without aggression Never again with This or any other HR Block, Hope to get that $500 back, Can't wait to cancel this Emerald Card, Don't trust the half a** MetaBank Would I use again Hell No Would I recommend Oh Hell No are you kidding Don't walk away Run away Will update on what happens about prosecuting and or if my son gets his $500
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March 2022 by Nancy Delacruz
Karen French is the reason....she is the best!!! Very patient, professional, thorough and kind!
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February 2022 by Victor Rodriguez
Ms. Casey did a wonderful job helping my wife & I with our taxes along with separate IRS filing for our adult children
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October 2021 by John Castrillon
EASE OF USE, FREINDLY AND PROFESSIONAL SERVICE. MADE SURE MY RETURN WAS ERROR FREE.
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October 2021 by Mischa B
Karen French is literally the nicest tax professional I have ever met in my life. Not only is she knowledgeable and extremely pleasant, she loves what she does. I could not help but smile at how happy she was about numbers and deductions. H&R Block is SO lucky she has chosen to work there and not open her own business. I highly recommend Karen at this Altamonte location.
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August 2021 by Brenda
Karen French is the best! She takes care of our financial needs when it comes taxes. She feels like a family member who really cares about getting it exactly right for us!!! No worries, thank you!!!