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March 2024 by Natalie Perry
Came inside to look for a wedding band a week before my wedding. Although I was in a time crunch, Rich was so helpful and not pushy on me making a decision. We came back an hour later to make a purchase. Sandra helped us finalize our purchase and reassured that we could resize in time. Such a great experience and I adore my band. Thank you!!
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March 2024 by Goo Rue
Richard is the best! He replaced my Raymond Weil watch battery on the spot!
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March 2024 by Jennifer Barlow
Long story short, I've had a lot of bad experience with Brilliant Earth and repairs. I figured I'd been to Jared, Kay & Zales before and the best service I've gotten has been Jared. Walk in and Tracy greets me, I'm begging for her to tell me she can. She enlists Ezzy for help & it was the best experience. He knew what I meant, finished my sentences & got my new setting picked out, DISCOUNTED DOWN, and I paid for it all in 45 mins. Literally the best service I've ever had in a jewelry store. Thank you so so much for making this experience the best. I appreciate all that you both were able to do for me & my sanity... my husband's sanity too. ?
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March 2024 by Austin Barlow
Everything worked out great they accommodated everything we needed and went above and beyond!!!
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February 2024 by Joe y
Purchased a watch on line was not for me returned it to Altamonte Springs Fl store.I was greeted when I entered by well dressed young man and advised him I would like to return a watch he asked was anything wrong with it I said it was not for me to big and heavy he then saw watch I was wearing and said what type of watch do you usually wear I sad this one is a cheap citizen he then took offense and said the one your returning is a citizen I don’t consider them cheap and walked away and left me standing there. I then followed him and he was very nasty about the return when he gave me return receipt he did not even say thank you but I said thank you for your help and left.For some unknown reason he took the return personal like he was loosing a sale he did not even ask would I like to see other watches poor salesmanship.
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February 2024 by Teddy Moon
Rich and Ezzy were awesome and super helpful, I will definitely come back.
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February 2024 by Ciara Burnett
My mom and I visited the Jared in Altamonte Springs and were helped by Tracy. She was fantastic! Really listened to what I was looking for in a wedding band and also had a lot of great suggestions. The quality is amazing and the warranty to protect it is even better. Overall, it was a fantastic experience and I ended up with my perfect band!
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February 2024 by noodlz soprano
Ezzy gave me the best customer service experience ever! needed links taken off my watch and was in and out in 5 minutes. will come back again!
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February 2024 by Annmarie Downer
Sandra was amazing!! Very knowledgeable li was truly a wonderful experience ?
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January 2024 by Andrew Dickson
Sebastian was amazing! Went in to get my girlfriend an engagement ring. Showed him essentially what I wanted and he worked his magic to get it done, and on an insane deadline at that!! He wasn't pushy like some of the other places I went, or pompous like a specific diamond store. He was down to earth, but knew his stuff!! Highly recommend going to see Sebastian!! Price was a little higher than the place I was looking online, but worth it to see it first hand and have a reputable company backing their products! Also, their warranty is unmatched! Worth it!
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January 2024 by Linda Schneider
Richard from store 2418, he was so wonderful to work with. Knew the watches well, so friendly, no pressure and just what I wanted to make this purchase.
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January 2024 by Malaika Baby
Charles was delightful to my mother & I. He was very accommodating & patient while serving us, not to mention his Awesome Christmas jacket?. All in all Great customer Service, thank you.
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January 2024 by Joey Giardino
Sandra was absolutely amazing!! Being someone with some social anxiety I was a bit nervous coming in during the holiday season and meeting a “sales shark”. Sandra was not pushy, she was sweet, patient, knowledgeable and kind. All of the staff were sweet and kind. The manager Izzy was very kind and helpful as well. Overall the best experience, I would recommend them to anyone!!!
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January 2024 by Sean Caelum
Outstanding service, incredible staff, Sandra was amazing!
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October 2023 by Eric Harrison
Juliete is the absolute best!! She has helped us pick out and design many pieces of jewelry and it’s always perfect. I recently moved out of state, but still exclusively shop at this store because Juliete is so friendly, kind, and knowledgeable and finds the best jewelry for us. Everyone else in this store that has had a hand in the process whether it’s inspections or sizing is always welcoming and helpful. I would recommend this store and staff to anyone in the area.
