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November 2023 by Carol P.
They only have 2 cashiers ring up! Really ! Shame on you JC Pennys !!!! It's Christmas time, get it together the malls failing anyway! Up your game!!!
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January 2023 by Sally Micheals
Myson the lady at the front desk is very incompetent, changed my address with her in the system three times and still she submitted my insurance claim with a wrong address ,then she has the nerve to call me and tell me I have to call the insurance to change it because I have two different addresses in their system ...all of this after she didn't tell me I was out of network when I specifically asked when I came in to the appointment.Very disappointed and aggravated will never use this optical again. Wish I could give zero stars.
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January 2023 by Isabella Parra
Called for questions and immediately was answered by a very rude customer service woman. Wont be going at all.
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November 2021 by Jean B.
I had an annual eye exam with Dr. Heather Borgon and she was excellent! She's also very thorough and professional. She took extra time trying to help me find the right contacts. I haven't had comfortable contacts in over 15 years because of "dry eye." I can now wear them every day and for long periods. I highly recommend her!Also, would like to thank Linda. I have been going to J. C. Penney Optical for many years and she has always been extremely helpful and professional.
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January 2020 by Jaime Rodriguez
I've been going to JCPenney optical for about 2 years now, with Dr. Salas as my optometrist. She is an amazing profesional, always concern about patient satisfaction. Linda and Sonya have the natural ability to understand and feel what customers are experiencing. Excellent workers. Well Done!
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January 2019 by Danija Pineda
I received the best service at this location than I’ve ever experienced since I started wearing glasses 30 years ago. They took very good care of my children and myself. I compared prices at Target, Lens Crafters, etc. and found the best deal here. The optometrist is a top notch expert and the staff are very helpful, friendly and sweet.
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January 2017 by Kathy S
Linda and Sonia were the nicest and patient sales people I have ever met. I'm not easy to please. I changed my prescription and one of the frames (I got the 2 glasses deal). I didn't like the new prescription which I got both from Lenscrafters and wanted JCP to change them back to the first one and also changed one of the frames once again. They were so sweet and knowledgeable and very accommodating. If I were them, I'd be a little annoyed, didn't see any of this. The only problem that I have with JCP is that you have to wait three weeks for glasses so this process took a long time, but let me keep one pair of the glasses until the others came in. If I didn't have to wait so long I would have given this location 5 stars.
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January 2017 by PAUL KOREN
Its good
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January 2016 by Michael Baio
I like the eye doctor here and the staff is friendly enough but I don't appreciate that they won't release my PD measurement to me. I would get it if I didn't spend money here but I I have purchased tow pairs of glasses totaling over $550 as well my costs for the eye exams. Next time I will go somewhere else.