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November 2023 by Steve Eckard
Jonathan was great working with us and then pulled the design specialist into the conversation and was a big help with selecting colors and combining styles. Made our decision much easier. Both did a great job.
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November 2023 by Marcia Bonifacino
Beyond good. I spoke with one sales person the evening before I went in to buy my chair. Rob said he would not be in that day. He recommended Joanne. Both were well informed and great. Thank you.
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November 2023 by Elizabeth Gough
Jean’s customer service is stellar. He explained everything thoroughly and really helped my mom pick just the right chair for her. The showroom is also beautifully maintained. I will definitely be back, and I will definitely ask for Jean.
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November 2023 by Don L
Eric and the sales staff were wonderful. Delivery and repair is a whole other story. They only deliver when they want and same with repair. I work nights and needed an afternoon delivery and later, repair. They don't allow that. Of course they called at 7:20AM and delivered at 8:20AM. Still have not been able to schedule repair time. NO consideration for customers.
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October 2023 by Donna Smith
This review is for Sales Associate, Jonathan, at the Altamonte Springs store. We ordered furniture in July. Jonathan was an absolute pleasure to work with. He was responsive to any questions or issues, accommodating, and patient to a fault, even in the face of my frustration with delivery issues. He was prompt in responding to texts or emails, and always pleasant. We would use this store again, simply based upon the level of customer service that he provided, and highly recommend him. We so appreciated him. If you want great customer service, Jonathan is your guy!
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October 2023 by Karamel PRDR
Jean Ayala did a great job helping us choose our new theater room love seat. He gave us options in exactly what we were looking for. It's real leather and comfortable. It's high quality materials. Few days for deliveries in my case which was fine with me since I had to get rid off my old furniture. Very satisfied customers. Thank you Mr. Ayala, Thank you, the delivery guys for doing such a wonderful job and Thank you La-Z-Boy.
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October 2023 by Daniel Living in Orlando formerly from Germany
My sales lady Sandra made my purchase fund, and I must say easy.I went to buy a new recliner and she helped me select one that I really truly enjoy, and as well as help me select the materials from which it was made. She was a good listener, and she was able to help me narrow down the cough selection that I needed. Truly appreciate it.Entire staff was professional, and again I must say it was fun and easy to do. These things can often be stressful.Highly encourage anyone to go by and enjoy your shopping.
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October 2023 by Linda Patrick
Donna and Bonnie are the dynamic duo! I had intended to go to a couple of furniture stores, but was so pleased with La-Z-Boy, it was not necessary. We had such a positive experience with both of them. The free in-home design services were great and Bonnie was sensitive to what I needed. Donna's knowledge and demonstration of the different choices of sectionals, styles and fabric complemented the design services. Both Donna and Bonnie gave me confidence we were making the right choices.
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October 2023 by Keith Siville
My wife and I knew we wanted La Z Boy recliners and went to the Altamonte Springs, location after work on a Friday.Now we live almost an hour away so we didn't get there until almost 7 in the evening.We were met by a joyous, almost timid smile from an eager sales lady, Renee Jarrett.Renee had an infectious, positive attitude and wanted to do nothing but help us pick our ultimate comfort in furniture.She walked with us around the entire store as we thought to look at the other furniture in case we saw something we couldn't live without.She was as helpful as she could be, especially once she knew that the price point was a big issue with us.She diligently informed us of features and options while trying to keep us in our comfort zone.She was a pro!Later, we met with Eric Febres Alicea, now Renee had already filled him in on our need to stay within a particular budget so he came into the fray with, what I consider, a dedication to help us save money and dignity while working to get us the best recliners possible.Needless to say, they were both champions for our effort and stayed well past closing time to get us happy, keep us happy and close the deal.Oh, they were all smiles and molded themselves to our humor level and vernacular as well.By the time we made our decision we knew these two people were there for us.Yeah we understand they made their sales and that was their prime objective, but they made us feel that all of the time they put into us that night was for us, not them.Yeah, that's a winning team right there.Kudos to La Z Boy, Altamonte Springs, for getting these two on their team.Two years ago we went to that same store and had a very different experience, so much so that we left without making a purchase and we had regretted it since.It was so bad that we went to to another furniture store and bought sub-par furniture that we ended up hating.The gentleman who we met that evening was gruff, not interested in our desires and wanted to just get us out of the store, even though we obviously loved the recliners we sat in.Well, here we are two years later and buying those exact recliners.We won't forgive that man for stealing two years of comfort from us and causing us to spend our money twice.Now we wait for our recliners to be built and delivered!I surely hope we enjoy them as much as we enjoyed Renee and Eric!
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October 2023 by Graydon Hall
We were fortunate to meet our sales associate, Donna, on arrival. Donna asked my wife and I a few key questions about what we were looking for in new chairs, and she immediately took us to view some choices. We found exactly what we wanted, selected our fabric and placed our order. We were quite pleased with the professionalism and knowledge Donna employed to assist us. The La-Z-Boy product quality has been well known for many years, and this store is one of the finest to find products.
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September 2023 by Beverly Ott
LA Z Boy in Altamonte is awesome. Huge selection. Rob Janofsky, Sales Consultant was a great help. He helped me special order 2 recliners in a great looking orange color. Can’t wait to get them. Thanks Rob.
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September 2023 by Sherri Edwards
My new living room set arrived today, love every piece, especially my recliner. I must have gone to every single furniture store in the area shopping, my experience at at La-Z-Boy was the best. Not only did they have the best selection, they had a great sales rep to aide you in your shopping experience. Javierre helped me search for my perfect living room, patiently listened and learned what I liked and never pressured me, he even moved furniture around for me to see how it looked next to another piece. I already own La-Z-Boy furniture and know their great quality. I'm old enough to know you get what you pay for. Oh and the delivery guys took great care in bringing my furniture into a tight doorway.
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September 2023 by Connie Ottman
Salesman was very knowledgeable. He was extremely helpful in helping me choose the exact recliner for my family. The processwas easy. Thank you, Tim.
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September 2023 by A. Katherine Hawkeye
We had a wonderful salesman showing us around! He wasn’t pushy and he was very knowledgeable. We ended up buying 3 recliners that are amazingly comfortable!
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September 2023 by Helen Drwinga
Had difficulty reaching the service department to repair my recliner. Although the repair was scheduled, due to inclement weather, the service department rescheduled the appointment without notifying me. Service department manager was less than helpful when I called asking why I hadn't been contacted about the schedule change. Would not recommend this product and especially not this store.I was contacted by Anthony regarding this issue and he was very apologetic. I appreciate his prompt response. Repair is rescheduled.