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July 2024 by Emily B.
Lida was so helpful when i needed to return clothes with disorganized receipts. She was patient and kind!
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May 2024 by Melanie Schmidt
I shop at Loft very frequently. I am so pleased with the service I received from Rossana last weekend. She helped me find the perfect items that looked good on me. She was juggling many customers at once and kept a very energetic and positive attitude. I greatly appreciate good customer service and I will definitely be shopping at this location from now on.
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August 2023 by Yesenia Remon
If I could give this location 0 stars I would. Let me start off by saying, I have shopped at Loft for many years and have never experienced any issues with customer service until now. Allison, did not show any concern over my returns and had the audacity to proceed with rude behavior. The clothing items were purchased less than 30 days ago and was not deemed as “returnable”. No credit was provided and customer service was subpar. Shop elsewhere.
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August 2023 by Elizabeth Smith
Horrible customer service at the Altamonte mall location. I would argue a customer spending over $300 on a purchase would be considered valued and easily accommodated. I had a very unpleasant interaction with your desk associate 6798325 (tall and blonde). I attempted to follow through with my return with all tags and receipt in hand. Items were pristine, not worn, and bought within the same week. She chose to ignore one item purposefully stating I did not have the tag/style number attached and refused to return the item. When I clarified the tag/style number was in fact a match to the item and present at return, she mentioned “well that may be it, but I still can’t return it.” Mind you, all prior items she returned in the very exact state with ease. It was, in fact, the correct tag matched to the item and easily verified by my receipt. There should have been no issue with this return. The issue was in fact, your desk associate. I drove across town to return the same item at the Waterford location and had zero issues. Do better, LOFT. Or hire kinder and more respectful staff that don’t act like they hate their life. You just lost a customer.
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April 2023 by Yessi Remon
If I could give this location 0 stars I would. Let me start off by saying, I have shopped at Loft for many years and have never experienced any issues with customer service until now. Allison, did not show any concern over my returns and had the audacity to proceed with rude behavior. The clothing items were purchased less than 30 days ago and was not deemed as “returnable”. No credit was provided and customer service was subpar. Shop elsewhere.
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June 2022 by Cynthia James
Great sale going on right now & I found a few pieces.
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March 2022 by Yulia K
I recommend winter park location :)
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July 2021 by Sandra Hovey
$$$, out of budget, sadly it's not like it used to be.
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June 2021 by Frank Stieg
Nice store and pleasant staff
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June 2021 by mercedes pabon
Nice cloth
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April 2021 by Silvia Calderon
Great service!
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August 2020 by E Indi
Always helpful
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June 2020 by Bonnie Bright
Lots of great deals right now
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March 2020 by Gina Marie Iacuzzo
Poor quality and too high of prices
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February 2020 by sandra medina
Loren H and Sam were so helpful! Thank you so much for the experience. I never shop for myself unless it is a necessary. You both were there to remind me it’s ok to think of myself some times ?
