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January 2024 by Bianca O.
My now husband bought a ring from Macys jewelry store last year to propose to me. While wearing the ring literally a month in a Diamond chip fell out. We took it back to the store and made sure to get insurance on it, They sent it out to get fixed and it took a month for them to fix it. I got it back near my wedding day. On my honeymoon only a few weeks later I realized that once again a Diamond chip was missing. I called to see if I could speak with a manager because why is this happening again. I was very polite but no one would allow me to speak with one. I then took the ring back up to the store and the sales associate said that there was nothing she could do besides sending it back to the jewelry place that fixes the store's jewelry and then said if it happens for a third time and it probably will that she will then speak with the manager to see if they can exchange it. A month later I still don't have my ring back from the dpt that fixes the ring.
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January 2024 by Erika B.
There's a reason why these stores are not profitable, and it Has to do with customer service, and the way that they present the merchandise as well as their lack of cleanliness and the value that you can get. The selection of the items that they have are old-fashioned they need to get with the times.
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September 2023 by Dman Kart
Awesome place
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March 2023 by Kristopher R.
I'm not sure what they're trying to do at this location, but it doesn't seem like they actively want people to shop here? First, the temperature in the store is roughly 112? I'm guessing? Judging by how much sweat I had dripping off me by the time I was done shopping. Second, you go in the store and take the escalator up...ok, good...shop shop shop...Down Escalator is closed. Well...how do I get back down? Elevator...that is in one hidden way out of the way corner AND it takes forever. Then when you find a checkout station with staff, there will be a line. Four or so people in line, in the heat, after needlessly running around the entire floor plan of the store. And there will be another person behind the counter totally ignoring the growing line. Plus, when you finally get to be checked out; there will be roughly 43 steps the poor cashier has to go through before a receipt is printed. Macy's...I realize malls are dying, but when you have stores that don't even try to be customer friendly, what do you expect?
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January 2023 by F.! N.
The store is even good, but the staff here are rude! I took a dress and passed it on the scanner it was 3, at the cashier the mackerel and extremely rude attendant changed it to 18. He still kept saying no. I showed the print on the mackerel's face and she didn't care .a bost@
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January 2023 by Sheila W.
Had some problems w/ a jewelry repair, but it was resolved easily. Otherwise, Macy's provides good, standard dept. store service.
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January 2023 by Flávio Nichi
(Translated by Google) The store is even good, but the staff here are rude! I took a dress and passed it on the scanner it was 3, at the cashier the mackerel and extremely rude attendant changed it to 18. He still kept saying no. I showed the print on the mackerel's face and she didn't care .a bost@(Original)A loja até eh boa, porém o staff aqui são rudes! Peguei um vestido e passei no scanner era 3, no caixa a atendente cavala e extremamente rude alterou pra 18. Ainda ficou dizendo que não. Mostrei na cara da cavala o print e ela não deu bola .uma bost@
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January 2023 by Patricia R.
My favorite perfume rollerball was running super low during Christmas, so I started looking around for great specials, and I scored. Wanted to get another rollerball, but you're paying $31 for only half of an ounce, so I decided to get another full bottle. Looking throughout different websites (Ulta, Lancome, Sephora) when I took a quick look on Macy's website and found the best price. For $128 (then add on $8 in taxes), I was able to get the refillable 5 fl oz/150ml sized bottle of La vie est Belle l'eau de parfum, which the refill for goes around $90, I am in love. This special also came with a lovely gift of six little makeup items and a pretty makeup bag for future use. This size of parfum usually goes for $168. Even the 3.4 oz one can be $144, so this price was wonderful.I decided to do an in-store pickup because, though I have never had a porch steal happen, one never knows, and this package was too pricey. The email with the instructions on where to pick up at the Altamonte Springs Mall was easy to follow. Walked in and showed my ID a good five minutes later, I was heading home with my purchase.
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December 2022 by Pam W.
I had ordered 2 items that needed to be returned. The purse was too small and the zipper barely usable. So, I returned the items to the store for a replacement. I ordered another purse with an employee to replace the first purse. A bit later I realized that I was being charged a $10 shipping fee! This is unacceptable and very disappointing service by a store I've shopped at for years. I went online and realized that there is a shipping fee for purchases under $50. However, I was not offered the opportunity to buy something else to increase my purchase to $50. I am quite disappointed in this transaction. Hopefully the purse I ordered will be a better quality than the earlier purchase. But, in the future, I'll give second thoughts to ordering from Macy's.
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November 2022 by Matheus
Interesting Macy’s clearance zone, if you dig you can get really good deals.
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October 2022 by 0 0 3 0
Nice watches and perfume selections
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July 2021 by Amanda C.
Great sales on bedding/sheets during Fourth of July weekend. Be sure to check their website before you go in so you know what you're looking for. When I first arrived, I had difficulty finding an employee to assist me in finding items (some weren't located in the correctly labeled areas). Other customers were standing at the register waiting to purchase items with no one in sight as well. Then a wonderful woman came (it was shift change) and she handled all of us with much quickness and kindness. I feel bad for not catching her name. I'm super happy with my new mattress pad and charter club sheets. Yay!
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May 2021 by Scott C.
Raven is a star! I came in panicking about a jacket for my dad for my parents' birthday and she went looking for the illusive "one" remaining and found it! She also made my return very easy and didn't make me feel weird about it. Can't thank her enough. Also, I love Macy's!
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March 2021 by S Forrest
Inside of the Altamonte Mall, this location has the usual finds for the chain PLUS a discount / mark down section on the second floor. You'll find some good deals here on pretty much any type of merch. I like to shop the baby section and look for yellow tags ending in a seven, this means it's a final markdown price, so pretty much the best deal you're gonna get on that item.The remainder of the store is the usual chain merch and pricing. We most recently went here to grab matching holiday family pajamas. We used them for a holiday photo shoot we were doing for our holiday photo cards. They were regular price since it's still really early in the season, but it wasn't too bad a deal for three outfits.Staff is friendly and always says welcome and hi when you walk by them. I like their seasonal merchandise and their kitchen area. A lot of times you can find good brand names on a decent sale.Overall: AGood location with some great price finds if you look around. Check out the clearance / markdown section on the second floor.
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January 2021 by Melissa J.
This review is strictly for an online order that was picked up on the new curbside service. They have had some great deals lately. I recently ordered an 8pc queen bed set that was on sale for $34.99. The product was exactly described and looks expensive although it wasn't. I arrived in the early afternoon after I got the text my order was ready to be picked up. It took a bit for someone to come out and bring it to me. The text process confirmed they had noted my arrival and I was just about to call the store to make sure when someone finally came out with it. It is an easy process but be prepared to wait if you choose to pick it up curbside.