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November 2023 by Lu M.
First time using this company to attend a wedding and it will certainly be the last time. $250 to rent a suit only to receive a dirty one. At the worst moment possible (during the wedding)We pull a fist full of crumbs from inside pockets. Cheap quality, expensive to rent and it's dirty. I wouldn't consider this company for any special event in the future.
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November 2023 by Josh S.
I don't recall who I spoke to on the phone, but they were very degrading. I had a simple yet odd question and I'm responded to as though I'm stupid and crazy for not knowing their store policies. Just seemed very unprofessional.
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September 2023 by John Rinkavage
I did not make an appointment and went in with 2 of my groomsmen to get fitted for tuxedo rentals for my wedding in a couple months. Ward and the other employees (I didn’t get their names sorry!) were able to take care of everything we need and were super helpful in helping me figure out what to pick. Excellent service and I will certainly come back anytime I need formal wear. 10,000 times better than the customer service I received from the Daytona location.
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September 2023 by Connie Curran
Lots of men's clothing here so it lives up to its name. Go to place for dress clothes especially suits with a wide range of styles and sizes. Also a popular spot for prom and wedding rental, although the prices for these services seems high. Sales staff are courteous and helpful.
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August 2023 by dj alphahouse (DJ Alpha)
We had a wonderful experience with both Jared and Michael. Jared was very polite and patient on the phone with me while setting up my husband's style. We had some last minute changes and he was able to make all the corrections in the system quickly. Michael was very helpful while we were getting fitted. He has great people skills and he was also good with my 10 year old son, which requires a lot of extra patience. Thanks for all your help!
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August 2023 by Blanton Beathea
My first time there since I have been here in Florida. "King David" was a great salesman! He was very helpful and found me the perfect fit with no tailoring. I will definitely go back very soon! Love this place!
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August 2023 by Steve Krejci
This rating is particular to this store. The person who measured my kids for a wedding we attended was way off. I picked up the suits and the pants were like shorts. One of the jackets was way off as well. Fortunately the pickup store was able to help me out and get them tailored on short notice.
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May 2023 by Michelle Perez
Rental for my son's senior prom, the suit 5 stars, he had no complaints & loved it! Our experience with the store wasn't professional at all, sadly. Paid the down payment 3 weeks away from prom, was told it'll be ready for pickup 2 days before prom. Went in to pickup to find out our order was never processed. The young lady apologized and said the suit will be in next day. My husband & son went in next day to pick up, he was then told we owed the rush fee. My husband then had to explain our situation after several explanations finally was able to leave without paying rush fee.
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May 2023 by Dani Roa
Had a wonderful experience at the Altamonte Springs store. Andrew was very detailed and his expertise helped my fiancé find his entire look for our wedding. If you are looking for excellent service, detailed advice, and an overall amazing experience come to this location and see Andrew. The other gentleman were kind too. Thank you all so much for your quality service. If we need another tuxedo or suit we know exactly where to go.
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May 2023 by kathy holcomb
We drove three hours to attend a wedding and forgot the tie, belt and shoes. Fortunately I called the Altamonte Springs Men’s Warehouse and got Harley. He was so AWESOME and totally saved the day for us. He helped me (over the phone!) find the exact same items we had left behind and held them until we could get to the store. THANK YOU HARLEY… you’re the BEST!!!
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May 2023 by Quin C.
We walked in and were not greeted at all. My husband has only been fitted for military dress blues, so we weren't sure what the entire process was and we were waiting for someone to help us. We walked around for a bit because it seemed like the employees were busy, but then, after a while, it was obvious they were just ignoring us. Two employees were just gossiping with other instead of offering help. We were the only customers besides 2 other people who already had people helping them. Very frustrating.
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May 2023 by Roy Schofield
On April 21, the first time at this location. When I walked in and was browsing around when Michaelan walk-up and asking if she could assist me in finding what I was looking for. Not only did she help me find additional business causal shirts and pants, but she was extremely helpful with coordinating a sports coat I had found that I wanted as well. Michaelan was fantastic! Thank you.
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April 2023 by Miguel Rivas
As a new buyer I felt attention was great. Measuring and tailoring worked great.The 2 star reason is because I was disappointed of my pick up; after spending about $1,000 and a full outfit, I would’ve expected for my pickup to be prepared and in a nice zippered bag were suits are transported in, not a dry cleaning plastic bag and with so little care that it was just put in the hanger without closing buttons or fix at all. Store employee said the darker “men’s warehouse” zippered bags were for rentals only, but he would give me one “free of charge” and gave me a unmarked zippered folded bag for me to put my stuff inside. $1,000 in purchase is paying for that bag, is the least I could ask for.It seems the store employees are happy and eager to service when they’re taking your money away, but once after you paid your merchandise, no more customer service is deserving
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April 2023 by Chris Baker
4 of the 7 people in our wedding party had issues with the staff from this location. They complained that the employees were rude over the phone, not wanting to answer questions, and not receiving proper voicemail messages. One travelled a long distance to pick up their suit, after being told over the phone that it had finally arrived after "a computer glitch", only for them to get turned around and told that they are not sure why the person on the phone would have told them their rented suit was there. I recommend making the 10 mile drive to the east colonial location. I have had a much better experience working with their staff. This one leaves a lot to be desired. $250 dollars later, we have still not received this suit and it feels unlikely that we ever will. I will update this review when/if anything changes.
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April 2023 by Jason K.
I just wanted to express my extreme disappointment with our wedding rentals. First off, there were several issues with the best man's tux. The 3'rd issue we were told would be fixed between 11:00-3:00. On the day of the wedding. Knowing full well the ceremony started at 4:00. When the bride to be called and spoke with the manager, he was very rude. And then hung up on her. Completely unacceptable behavior for a so called manager. In total we had 7 rentals. The there were issues with 4 of them. Including myself, step father, the father of the bride and other groomsmen. So I ask you, what's your slogan?? We did in fact like the look. But the issues with size and buttons falling off , we're all pretty upset. This is what you guys do!!! I'm at a loss for words with how it was handled. But don't worry, we somehow figured it out. No thanks to your manager. We will not, not ever use your services again. So do what you will with this little note.
