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November 2023 by Susan Cosens
Went to T-Mobile on 436 by I-4 and had the perfect experience. We were greeted by Erika who took care of everything that we needed. I've been to the store before, the people who work there are always extremely helpful. I can say the same about Erika. We could not have asked for better. Highly recommend this location.
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June 2023 by Alex Gates
They were there to help and also gave me a great deal on my phone services
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March 2023 by Mike Dotherow
Service was pretty quick and good people were very nice and place is clean even the bathroom
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August 2022 by Crystal Allen
Ilka has the biggest genuine heart! She listened to my needs and gave me a deal I couldn't refuse! Thanks for all the love & encouraging words! You rock!
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January 2022 by Katie Quigley
✔️ RIP OFF / CON ARTIST ✔️ DELIBERATELY & PURPOSELY TRIED TO RIP US OFF! Both the manager and counter helper, FREE PHONE, TO THEM WAS $69.95, $45 TO TURN IT ON! PLUS THE PLAN! MANAGER talking in Spanish, on how to rip me off! But I took 2 years of Spanish .. NO BIEN
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November 2021 by Miguel Romano
I went to the store once to change my phone and I liked it so much ! That I always go there Cristina is excellent!
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August 2021 by Jér Weatherspoon
I visited the Metro store in Altamonte Springs on July 8, 2021 at approximately 7:00pm EST and received NO assistance!After calling metro to switch my phone number to a new device, I followed the directions entering my IMEI or serial number as instructed and found out that I needed to turn the old device on as well as restart the new device.Upon restarting the new device, it then asked to insert the SIM card from the old device which is what I needed help with.When I walked into the store after the phone call . Felix , a sales representative with Metro greeted me and ask what I needed help.Clearly, he was too busy on his phone on Instagram and listening to music after I told him the issue.Felix proceeded to tell me that I needed to change the SIM card but that was what I needed help with.Felix provided me a key to which I honestly did not know how to use and said this key can be used.After several attempts of figuring out where to insert the key, Felix responds “oh that’s not where it goes and pointed to the side of the phone” with no offer to help.Felix continued to use his personal device, playing music and what not and I ended up completing the service on my own ( changing SIM card ) .What was the point in explaining him the issue and him not offering to help ?His lack of attention and failure to provide adequate assistance shows that he needs more training or that he did not care.Why is he working here.I’m hoping that future patrons of this Metro store has better experiences.In the future Felix, please give your full attention to your customers, patrons and guests.A 4- year Metro Customer
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June 2021 by nizar miri
Big scam . Phones over priced. Not professional. Stay away
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June 2021 by Ilka Mojica
Come And see Us
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April 2021 by Eddie Evans
Mrs. Ilka is awesome. She transfer everything fir me. Great customer services. Im recommends 100%
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March 2021 by Joshua Gross
Went in looking to switch service, and to get an iPhone. While the one I was wanting was not in stock, I was able to get the iPhone Xr. Ilka told me that they didn't have that one in store but she went out of her way to get me the phone, by traveling to another store to acquire the phone. Before she left, she took care of everything, got my plan set up, transferred my existing number, and was absolutely stellar. It did take a bit for her to return, but you know central florida traffic on a friday!All in all, a fantastic experience, and I will definitely recommend Metro and this store to others. Thank you again, Ilka!!-Josh
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February 2021 by Gina Perez
It has being outstanding experience visiting this store. Ilka has provided an amazing customer experience. Explained throughly all promotions and services they provided. I am very well satisfied. I recommend her to all my friends and family members. When visiting this store please ask for Ilka. You wont regret it!
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February 2021 by Black.angel :
IlkaBest customer service I've had in a while. Explains everything very well, funny, and looks like she cares for her customers. She did a very good job.
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February 2021 by Lynnette Faulkner
Ilka was amazing! I walked in to browse phone cases and walked out with a new phone and a new case. She new exactly what I needed and was very kind and patient. She even went the extra mile and made sure everything transferred over and was set. This made my whole day! When she assisted me it was like catching up with an old friend.
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February 2021 by Shanique Rolle
Ilka is excellent and so compassionate, she was more than knowledgeable about all the products and plans which made my next decision based solely on her morals which was and is above standard and professional,,I travel on plane to have her service my group and family members ? ?????