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February 2024 by Sydnie Pleasants
Tim was a great help. I always have a great experience when coming to this Pep Boys. I live over in the Metro West area, now, and still come to the Altamonte location for services.
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January 2024 by Calvin Overkill
Pep Boys I could not believe it. I needed some work done to my vehicle, they told me it would take about 3 days, because they had to order the part and so on. I explained to the clerk that this was my only car. I left the vehicle there caught me an Uber back to my residence, 4 hours later I received the call from Pep Boys telling me that my car was ready. I couldn't believe it. The salesman told me he spoke to the mechanic and explain my situation, the mechanic went right to work on my vehicle and got it done, the same day. Now you tell me isn't that service. Thank you Pep Boys. Before I forget, the price of having some work done to your vehicle is reasonable and I mean reasonable, trust me on this you save a lot of money. Try it yourself
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January 2024 by Nivian Calles
Got the job done ?
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January 2024 by dr dietch
The young lady was very professional help me immensely to solve my problem with my vehicle
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January 2024 by Adam Kelker
I called in early today 12/16/2023 to make an appointment to replace the bulbs in my head light. The man on the phone explain that the price would depend on if the light was standard or hid. I assumed it was standard, then I told him the model and make of the car, he informed me that it would be hid. Got it, no problem. I asked how much that would run me. (Asking for an estimated price). Told me it would be around said price. I said great, can I make an appointment for 12pm. He said bring it in. So I brought in at the appointment time and then I was informed that the estimated price would be around 3 times as much. When I explained that guy over the phone said it would be a different price, They argued with me and said that , that was never said… How would I have an estimated price in mind if nobody ever said that? Unbelievably rude technicians. The price wasn’t the issue. It’s the fact that they told me one thing over the phone, and then lie and say something completely different when I’m in the store and that I didn’t hear what I heard… unbelievable.
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January 2024 by Jose Medina
Do not come here! They will take your money, waste your time and not do the work. I made an appointment for an oil change about a month ago and I waited a total of 3 hours. 3 days later, my car was alerting me for more oil. With the holiday season, I’ve been busy with work and having to go to events so I need my car. I kept buying oil at autozone since October just to get by. Entire time I’m thinking I have a bad oil leak since I went to “professionals”. Finally had some downtime and went to another place to check this oil leak. The mechanic asked me if I had an oil change recently and I tell him yes. To my surprise the oil had not been changed as it was black and some piece was left loose which allowed the oil to leak. Since going to another mechanic, my car has been fine. Not only did I pay for “premium oil” which was not put in, I had 3 hours taken on my busy day for them just to loosen something and leave my engine to have an oil leak. Talk about lack of professionalism, time and money spent on services not rendered. A bunch of crooks.
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January 2024 by jay slade
A1 location, was nervous about getting my new/used car serviced but Jody gave excellent customer service and all came out well, will be back for further visits!
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January 2024 by Bonnie Sprung
They were the best! Got the vehicle in and out fast.
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December 2023 by Terrance A
Pep boys give excellent service
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December 2023 by David Howard
Richie is amazing.
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December 2023 by Jazer Santiago
Great Service! Mechanic great job!Amanda great personality!Richie Rich is a true professional and great personality. Made the wait enjoyable. Happy Thanksgiving!
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December 2023 by JEFF HILL
Very efficient in getting me in and out so I could get to work!
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December 2023 by Cheryl O
Always a great experience with the Altamonte Springs location. Staff is extremely helpful and friendly and will help you to save money on your service. They do not say you need something that you really don't, they are honest!
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December 2023 by Vonda Poe-Szczepaniak
Got tire filled up!
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November 2023 by Kelli C.
My son recommended this Pep Boys to me. I had 2 nails in both my back tires. I was informed that the tread on my tires was too low and repairs couldn't be done. Unfortunately, I have to buy 4 of the same tires when purchasing tires for my car. The tires i needed weren't in stock but Richie had said he would order them and they would be in the next day. As promised they were in the next day and they changed all of them for me. They gave me a good deal on the tires and I feel they are very knowledgeable and treat their customers well. I have been back in for a few other things and have been treated really well. I recommended my mother in law to this store and she always tells me how great they are!