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January 2024 by Anabelle L.
literally such a shit place - made an appointment on a Thursday for Saturday morning- got there, was told by the rudeass front desk guy "there's several people in front of you" ??? then what's the point of the appointment?? Looking at me like I was crazy for asking why it would take "several hours" ?? If you are going to run a business, don't book appointments if you can't accommodate them. I'm a 22 year old girl who planned on the 30 minute/hour appointment while just waiting inside studying. Had no problem with waiting for the time I was told on Thursday. Go to tire kingdom across the street !!! got me in with no wait with no appointment. One look at these reviews makes me question why someone would keep the same front desk guy after a year with everyone coming to the same verdict of his dismissive & combative attitude.
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January 2024 by Philip Hubertz
Everything done the way it should be done.
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January 2024 by John Lezcano
Update from my last review about the oil leak and how long you have to wait at this place. Pep Boys ended up telling my wife, they needed to change the oil pan, because it was just leaking for no reason. The cost was going to be over $600 for a $90 part. I know labor is expensive but this is highway robbery. long story short, call the dealership if this was still covered under warranty. They said yes. Took the car in today, and guess what. It was not the oil pan. when Pep Boys did the oil change last time, they didn't put back the washer on the screw. That was the cause of the oil leak. total cost - $90.00 and free inspection of everything else. not to leave out the cost of my sanity, and the amount of wasted time dealing with a bunch of liars at Pep Boys.. never going back.
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January 2024 by Ильхом Аметов
I arrived at Appointment at 9:30 but they said they would only finish in 3-4 hours. I decided to wait this time outside, but they started working on my car only after 5 hours. In the end, I waited outside for 6.5 hours.
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January 2024 by Joana Ocasio
UPDATE: Pep boys called me about the issues and had the nerve to tell me, The situation was due to my breaks failing when prior to my appointment my breaks were in PERFECT condition. They also told me their boss was on PTO so I haven’t had this issue resolved since it happened OVER two weeks ago.I will be sueing since my life was put on the line and the almost accident was traumatic enough.Pep boys forgot to connect my vacuum line to the break booster after they finished working on my car. The car was driven out the lot to me for pick up so I don’t understand how the mechanic did not notice my breaks were not working. I had to find out the hard way once I drove off and could not stop. Almost got into two accidents just driving home 5 mins away. I had my husband leave work after I called him panicking and he quickly took it back and finds out they gave it to me without my vaccum line connect. This was severely dangerous and almost cost me my life … NEVER again.
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January 2024 by Ebony Cobb
I went to the Forrest City Pep Boys and received excellent service from Elijah. They were quick, informative and I did not feel like they were trying persuade me to get unnecessary things done to my car.
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January 2024 by Niklas Heffran
I recently took my wife’s car to be serviced at 710 FL-436, Altamonte springs, FL, 32714. After my service was complete my wife picked up the car and took it home. On the drive home she discovered that her brakes were not functioning properly and almost got into an accident right out of leaving the shop. I had to leave work and bring the car back to the shop. On my way back to the shop I also almost crashed because of the breaks not functioning properly. It turns out the car was returned to my wife without the vacuum line being connected to the break booster. It is highly irresponsible and unprofessional of your employee to be allowing someone to take a car out of their shop in that condition. My wife and myself were both put at risk under the trust that we put in your company. I'm highly disappointed they would allow something this unsafe out of the shop.
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January 2024 by dr dietch
Very professional the young lady had extremely depth and knowledge of my problem and help me solved the problem of my car
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December 2023 by Joseph Carrillo
Great service they helped me with my tire needs. Phillip is the man!!! Thanks
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December 2023 by Bosco Hoyte
way too expensive to repair an overheating problem on a 2005 Hyundai Elantra vehicle to be $1,800.00 and that's with a Senior Discount
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November 2023 by pinal joshi
I was happy with my car service I got done. They tried to get me out as soon as possible. It was my first time there and everyone was very professional. If you’re going to wait there just take a water bottle since they don’t have any water. Excellent customer service and advice on my car service for future.
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November 2023 by Tyler Lyford
I made an appointment for 9:30AM for an oil change, was told it would take approximately 60-90 minutes. Returned to the shop at 11AM to find my vehicle had yet to be looked at. I waited till 2:21PM for my vehicle to be finished. If you make an appointment with Pep Boys do not expect them to abide by the appointment time you scheduled.
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November 2023 by Andrew G.
I will never take my vehicle to a Pep Boys again. I went in for an oil pan gasket, they quoted me way above average. I paid for the diagnostic and took vehicle home. I went to another mechanic to do oil change, oil filter, and gasket for $250. When I tried to leave 2nd mechanic, transmission would not engage. I had no previous issues or indications or symptoms of transmission problems. The new mechanic checked transmission fluid and found there was none- bone dry. I talked to 3 mechanics, several friends, and the tow truck driver- they all said confirmed that PepBoys is notorious for draining fluids of customer cars especially if you don't pay for their inflated prices. Wow. I cannot stress enough- do not go here.
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September 2023 by Walter D Brown
Phil was a great help. My battery randomly died, so had to call roadside assistance, enough charge to drive here. He was very quick with getting me the help needed. 20 minutes before closing time and the guys stayed there even 15 minutes after close time to get me up and running. If you’re in the area and in need of car assistance, pass by…they’ll help.
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September 2023 by Tina Cooke-Yarborough
I am deeply disappointed by my experience with Pep Boys in Altamonte Springs. During a time when my husband was in hospice care and I was dealing with a lot of stress, we decided to take our car to Pep Boys because the check engine light was on. We paid for the diagnostic service, only to be told that the repairs would cost a staggering $1300, which included various valve replacements for the code.Feeling overwhelmed and not entirely convinced, I chose to hold off on the repairs. Instead, I took my car to a local place near my house, and to my surprise, they identified a simple gas cap replacement as the solution, costing just $40.34.This experience left me deeply troubled, and I felt compelled to speak with the manager at Altamonte Springs. I couldn't help but feel that they were taking advantage of my situation, quoting $1300 when the actual issue was resolved for a fraction of that cost.It is disheartening that I had to go through this ordeal and that I couldn't trust Pep Boys to provide honest and fair advice. This experience has not only left a lasting negative impression, but it has also made me wary of seeking services from the company in the future.I would advise anyone dealing with Pep Boys in Altamonte Springs to exercise caution and consider seeking a second opinion, as my experience has demonstrated the importance of doing so.