Sally Beauty is a well-established business that has received mixed reviews from customers. While some have expressed dissatisfaction with the company's online customer support, the in-store experience has been consistently praised. Customers have highlighted the exceptional service provided by the store's team members. Ella, Brianna, and Candice have been described as incredibly friendly, attentive, and knowledgeable. They have gone above and beyond to assist customers, taking the time to listen, make thoughtful recommendations, and ensure a positive shopping experience. The store's team has also demonstrated a willingness to go the extra mile, even in the face of challenges. One customer praised the staff for their persistence in resolving an issue with an online return, ultimately ensuring a full refund. The business has recently relocated to a new location, and customers are excited to visit the brand-new store. Overall, while the online experience may have room for improvement, the in-store team has been praised for their exceptional customer service and product expertise.
