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September 2021 by James Lynch
Actually sprint gets negative stars. I've been a customer since Jan 1, 2010 and have ALWAYS had insurance on every phone. Broke my screen and miraculously sprint says I don't have insurance and flat REFUSED to help me. Only if I pay out of pocket then they give me bill credit... sorry, on a tight budget being a single dad. Sooooo... will be moving to Verizon once my contractual obligations are fulfilled.
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August 2020 by Tiffany Schaffer
Lie about prices bills deal promotions terrible service , when tried to return prices money back guarding etc all fell threw still haven’t received refund two months late promise this and that this day that day terrible terrible terrible
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March 2020 by Kristie Pearsall
I went into Sprint to upgrade my phone and honestly was not looking forward to it, but this staff really turned that around. Was immediately greeted by Andre and helped. Very knowledgeable and respected the fact I didn't want to walk out with a hefty current or monthly bill on my lease. Really listed to the features I needed and skipped all the other sales tactics. They didn't have my phone in stock but he was going to get it sent from a nearby location. He called me shortly after saying he would not be there when I picked it up but told me to ask for Matt. Went back the next day and had another great experience with Matt. Both really nice guys and got everything taken care of quite smoothly. I was there for a bit as it needed to transfer and activate and the rest of the staff seemed to handle any complaints very politely and as best they could. Not that I want to visit a phone store, but if needed I will return to this location.
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February 2020 by Beverly Watson
Oh! My God I had a wonderful experience .Matt is the best such a pleasure The staff performance and knowledge I am leaving the store and I feel blessed and wonderful thank you
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February 2020 by Francisco Camacho
Best customer service I ever had! Andre was awesome, very funny and friendly! Helped me a lot, very knowledgeable and Josh was very nice to. Everyone at the store were awesome, it looks like they really like and enjoy their job, the environment was the best. Definitely will keep coming to this store even if I move from city. Thanks Andre you’re the best!
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February 2020 by Martin Liz
Andre was very helpful, he made switching over from spectrum nice and easy. He even managed to get my phone number ported from spectrum even though the account was closed. Andre really went above and beyond to give me the most value and the best experience, I am now happy to be a sprint customer and will go see him anytime I need help.
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February 2020 by Larry Napier
Andre and Joshua were amazing. They helped us switch over from metro with ease! If you ever need any help with new phone service those are the people to see. Thank you so much again!!
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January 2020 by Melody Perodin
Andre and Joshua were amazing caring , knowledgeable, looked out and gave me a amazing deal !!!
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January 2020 by Tandre Moody
Josh and Ray greeted me right away with a friendly smile. Josh was very helpful and professional. My phone had stopped charging so took advantage of my upgrade. Josh helped find me the best deal on a new phone, transferred all my info and I love my new phone.
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December 2019 by Andre Peters
Angel & Andre were very helpful especially with my grandma couldn’t ask for any better service
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December 2019 by Anthony Banks
Andre was very professional, knowledgeable and friendly, he helped me through every step of the process of starting a new account, he even drove to Sanford to pick up the phone for me which was a blessing, and the other workers were great as well such as ray, and angel. All very friendly workers, I highly suggest anyone local to go here
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November 2019 by Carolyn Kummala
Joshua and Angel greeted me immediately and focused on giving me information and choices... not pressure! I had a bad experience at another location and did not expect much at this one. What a difference! This experience caused me to continue with Sprint. Bravo to Joshua who was the most attentive and helpful associate possible!
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November 2019 by Marvel Brown
Joshua was great with explaining everything. Awesome people here.
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October 2019 by Suzanne Alia
Andre was super helpful when it came to switching to a new phone. There were a lot of complications my husband and I didn't realize before upgrading and Andre was able to navigate us through all the mess. He's super friendly and had outstanding customer service. Thank you Andre!!!!
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September 2019 by David Spayth
I went to the Sprint store after problems with AppleID, in store and online, no one could help me. I saw Brain for a upgrade and with in minutes he not only figured out my appleID problem, he solved it. Service here is definitely over and beyond. THANK YOU AGAIN!
