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November 2023 by J L
You can forget reaching this branch on the telephone. After their computer answers, you get all kinds of automated prompts. Eventually, a real person answers, BUT it's someone at their central Call Center! They ask, "Would you like me to connect you to a person at the branch?" Of course I answer, "Yes please." Then guess what?! You get routed to the same set of automated questions - ending up 5 minutes later at the central Call Center again. After 25 minutes of this nonsense I gave up. Later, I called another branch in the area...and the SAME THING HAPPENED! So, I'm guessing this is a regional or nationwide problem. It doesn't speak well for Wells Fargo and customer relations. Perhaps they should hire people that can actually fix things and thus improve customer service?!
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June 2023 by Sicario brother
I’ve been with you guys since 2015 this is my first ever complaint or rant! I put 200$ in your atm machine and it only took 100$! It ate the other 100$ I’ve been calling like crazy to get my extra 200$ to claims specialist and nothing! No update other than wait 10 business days! If I don’t get my money back that I deserve I will sue this branch! Yes I wil! I won’t forget or go out without a fight!
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May 2023 by Irving Alberto
Terrible service from Trish Jakubisin50 min just to cash 3 checks! This is why I switched to PNC Bank.
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March 2023 by Brett M.
After 20+ years of banking with Wells Fargo, I regularly ask myself why I bother with them.
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November 2022 by D. J.
Please trust the reviews. This branch sucks...and it is not a branch for people of color. I don't bank with them, I have a decade old account I'm trying to close and have been ignored for 30 mins. IMO, Chase is the superior bank anyway.....
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August 2022 by Stella Yang
Searching for a branch that is closer to my new home. Went to another location weeks ago but was not pleased with the service. Tried this location yesterday to see if I will have any luck… Thanks Maria for the great service! Professional, friendly, and patient. Discussed and helped me with my account perfectly. Went back today for more service because of a great experience!
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June 2022 by dee pee
Have called Seven (7) times over a Four (4) month period.This Branch NEVER Picks up.Goes to a call Center.Waited Seven (7) minutes before they answered today.Then after explaining my issue, they Hung up.Second call, Lady accused me of saying vulgar language.A TOTAL LIEI Really hope my call was recorded so they can Terminate this customer service associate.After 30 plus years I am Changing Banks.Wud Give ZERO STARS BUT That is not an option
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March 2022 by Phil C
I encountered a problem with the telephone customer care center providing me with misinformation regarding a deposit I had made. I went to the branch on Montgomery Road and the problem was immediately resolved with apologies. I was ready to move my business to another bank but the assistant branch manager was so professional and helpful, I decided to stay with Wells Fargo. She saved my account!
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August 2021 by J HG
Always find courteous and helpful individuals to provide service. There is seldom a wait for service.
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June 2021 by Anthkny S.
Jessica always goes above and beyond when I visit this branch. It's a pleasure conducting business with her.
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May 2021 by Pedro Bone Jr
Jessica provided great customer service!
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April 2021 by Renegade 4000
Went in to close 2 accounts the employee said I had to come back the next day to close it out, when the 1800 number said just pop into any Wells Fargo and they will close it. It took 3 hours to close 2 accounts and had to see the branch manager to do it! Then Wells Fargo blew up my phone trying to get me back. Big Banks are the worst I hope WF fails
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February 2021 by Brenda Thompson
I've been using WF for years. This location isn't too bad. It's a lot faster than other locations I've been to. Customer service is good. Drive thru can be slow at lunchtime.
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February 2021 by Amanda C.
Great customer service at the drive thru. We were in and out in less than 5 minutes on a Saturday! It's not the closest branch but I choose this one over others due to the fabulous employees who work there.
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December 2020 by Steven Navas
The worst bank on the planet...Rude and uncaring people...they need to fire everyone and start with new friendly respectful staff
