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January 2024 by Jaime Cuevas
Was told I owed $194.16 in the store the employee didn't see I was on auto pay so I paid it wanting to make sure my bill is paid up, well the $194.16 was a mistake and the manager said they were unable to refund there at the store 1624 Rock Springs rd Apopka fla 32712 I was told I had to call AT&T, well when I called AT&T they told me I had to go back to the store after a huge run a round there was no refund for their own mistake, after my contract is over we are done. The ONLY way I got help was to call my bank and dispute the charge, otherwise they would have just kept the money.
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January 2024 by Magali Rassel
Tanasia was amazing! She took the time to go over my plan, update it and find ways to save! This is my favorite store. They are always friendly and always take care of any issues.
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January 2024 by Sharree Reid
It was pretty crowded upon arrival, but it didn't take as long as I predicted.
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November 2023 by Paul Bergman
My visit was successful done with care and a professional manner yet on a friendly level.
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November 2023 by Elysium Joy
Ronaldo was excellent at tending to a store full of customers all at one time.Everyone was greeted, welcomed, and comforted that they would be seen as quickly as possible.He worked with multiple customers at once as well as holding down the entire store on his own all while maintaining his calm, pleasant demeanor and efficiency & effectively working through all questions & issues.The store was light and bright but needs a good cleaning.Also a note to management...the store smells like an old shoe when you walk in. That odor needs correcting.
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November 2023 by Kimberly McCall
The customer service was phenomenal! The Manager Tanasha was so helpful to so many people all at the same time. Multi-tasking at its finest!!! She held it down and I would hire her in a heartbeat!
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November 2023 by jacqulyne jones
I’m very excited about this store. The staff is very professional, especially the manager MissTanasia . You can’t get better help . Thank you Miss “T” for such kind an courteous service. They should have you teach the other staff and give you a needed merit raise.Thank ,Nurse JJ
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November 2023 by Maria Tolentino Souffront
Disgusting experience with the so called store manager. I’ve been a AT&T for 20 years+. I went to the store last week to take advantage of the IPhone 15 pro. I come back home and my husband tells me what they sold me wasn’t 15 pro. I went back this morning to find out if the sales person Ronaldo made a mistake by selling a me a different phone(I really not a phone expert). The manager became extremely defensive and telling me that what they sold me is what I asked, even though she wasn’t part of last week’s interaction. Ronaldo shows up to work and she took him behind closed doors to talk about the situation without giving me the opportunity to express what I really wanted. Ronaldo in front of her admitted the miscommunication from his part on not telling me that they had ran out of the IPhone 15 pro and not explaining what he was selling me. Then he proceeded to offer me the 15 pro but I have to pay $55 for restocking fee. I told him it wasn’t my fault that they sold me the wrong product even though I told him I was there for the offer. We even talked about the Verizon offer and he explained to me that the advertisement from Verizon was misleading. So, the manager says to me there is nothing else they can do for me and basically asked me to leave the store. The WORSE experience, no customer service, no people skills whatsoever. After 20+ years with AT&T, I will drop my 5 lines with them. I am switching to Verizon. They don’t even deserve a single star.
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November 2023 by Virginia Hudson
Tanasia was fantastic while addressing everything I needed. Keep doing what you are doing! I will be back in the future!
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September 2023 by J Dior
I had a great experience tonight , I went in about 6 and Ronaldo helped us and was very patient .. he even stayed to help me after the store was closed!!! I highly recommend this location
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September 2023 by Dr Sadat Smith
Can't remember the name of the gentleman that helped me, but he always does a thorough job. Great customer service
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June 2023 by Jeff Price
Staff here is awesome. They made trading up my phone super smooth and did everything possible to try and solve a problem with switching me to FirstNet, but unfortunately the problem was beyond their control. I'll definitely come back here for any future cellular needs!
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June 2023 by Keirra Tyler
This store was amazing. I was greeted immediately with great positive energy. Everyone was all smiles. They are very competent and efficient at this location and answered all my follow up questions.They got me in and out within the hour without making me feel rushed. I would definitely recommend this store to anyone. They will get your needs met in a timely manner ?
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April 2023 by Norma Reategui
David’s customer service was amazing. He is very patient and welcoming, he was able to solve all my issues in store and made the experience very easy and understandable
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March 2023 by Faith Bostick
I love this store location! , when I went Justice was so helpful and provided me excellent service . She was a sweetheart , and made sure that I had a great experience. She had such amazing energy, that made me want to return again. So, go to her for anything you need at the store because she will make sure you’re all squared away. She also new her stuff, and was very equipped in helping me find the best option for me, so that made everything more smooth for me. She took her time , and made sure I was comfortable with the decision I was making . AT&T need more people like Justice!
