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November 2023 by Brenda Leeper
Shout out to Jose Cotto for his help with my Subaru headlight. He was professional, polite, replaced my light for me and even help me out with some washer fluid. Great customer service. Thank you.
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September 2023 by Ready Now, Stay Ready!!
I wouldn’t give this review one ⭐️if I could ‼️So, we go to this particular AutoZone to simply get a back tail light fixed. We get to the counter and was greeted by Juan, who was Very helpful & professional. We asked if we can purchase the light & also have someone replace it. Juan who was unclear if AutoZone replaces lights (which they do) so he asked Mr. Ian.Here is where we have the problem. Ian decided to tell us as “customers” that they no longer replace tail lights. So, I asked him why⁉️. He tells me, well people who are nice will change them, but people who are Not nice, like me, they won’t change them‼️So, I said to him, is this how you treat a paying customer with that nasty attitude⁉️. He tells me, if that’s how you want to take it‼️ Then he just leaves walks right out of the door‼️I told the person that I was with that I WILL NEVER spend another dime at this store. So, just when you think it’s over, I leave the store and was told by another customer that Mr. Ian said while he was outside that he can care less bc he’s the owner‼️Thank God for the Angel customer, he tells me that he would switch out the light for us at No charge‼️ Which he did. He also stated that he was Not impressed by unprofessional Ian‼️. He also by the way did not change a light for this customer‼️If you are reading this DO NOT spend your money here‼️. I have informed ALL of my family members and they ALL said that they will NEVER go there again‼️I will be reporting him to see if he is actually the owner⁉️
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August 2023 by Peter Moore
Had to stop in this morning when my car battery was dead. Ian was great. Greeted me right away and took care of everything. Very personable and explained all aspects to me. Will go back again. Thanks Ian!
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August 2023 by Veronica Mcdowall
TOM was absolutely amazing today. He installed my new battery for me with professionalism and ease. Answered any question I had. His patience and professionalism is superb. Thanks Tom
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August 2023 by Alexandra Thinis
Greg was amazing and kind . He tested and changed my car’s battery with no hesitation while also training another employee. I really appreciate you all !
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July 2023 by Vance Crowder
Jose was determined to make sure I had the best guest experience possible. Went through almost every phone number in my household to make sure I received the 3 year battery warranty, and was excited to help me in my time of need. Excellent service!! Thank you Jose!!
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June 2023 by Princess Leiah
Greg was superb! He was extremely patient and took his time to help explain different products I needed. Ended up purchasing windshield wipers, hubcaps, and some oils. Will definitely return to this location. Thank you!
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June 2023 by Elizabeth Ready
I bought a new battery online at this location and came to pick it up and get it installed. Should have taken all of 10 minutes. Staff didn’t even acknowledge me and the employee whose attention I got was quiet and mumbled and I could barely hear him. Then he said he had to wait for the use of their “cart” as another employee was using it. So I waited and watched in the parking lot for almost an hour while the other employee worked on what seemed to be his friend’s car. They were shooting the breeze and he was taking his sweet time, meanwhile I’m baking in the FL sun. I even went inside and asked how long they were going to be, and the guy helping me said “Oh probably 10 minutes.” An hour later he finally got the cart, used it to bring the battery over to my car and changed it in five minutes. It honestly made no sense and was very unprofessional.
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May 2023 by Tori Thress
Jose and Tom provided excellent customer service. We had bought some windshield wipers from AutoZone a week ago that didn't fit right and they quickly were able to remove them, find replacements, install them, and complete check out in a matter of minutes. Both Jose and Tom made a great impression with their professionalism and customer service. Looking forward to doing more business at our local AutoZone!
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May 2023 by Christian Dones
Jose was such a professional and nice person. He hand delivered my battery when the delivery situation didn’t work out. He’s very welcoming an knowledgeable and I look forward to continue business with this autozone.
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April 2023 by Ivan DaGreat
Just made my day! I've been having starting issues for weeks on the wife's car. Ian at Autozone quickly did a battery check and determined the battery was shot. Not only did he tell me it was under warranty, but he pulled a new one and even replaced it himself. You gotta love a spot like this. He looked up my information on the computer and I didn't even need a receipt! And that's why I NO LONGER go to Advanced Auto Parts.
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March 2023 by Kelly Browning
Just had an awesome experience with Ian. Such a cool guy and unbelievably helpful. I went in for a simple headlight replacement and Ian was kind enough to look up exactly what bulb I needed and he even took the time to install it for me. I had no clue where to even begin and he took all of the guesswork out of it. He even told me about his passion for modding cars and we had a good little chat about that. This is definitely going up be my go-to stop for auto parts from now on and Ian is my #1 auto specialist! So grateful for your help today, Ian!Oh and by the way, this store is so clean and well organized. You can tell these guys take pride in that they do.
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March 2023 by Eric Sharper Jr.
This is a great AutoZone location. I went to one close to my location and the staff member wasn't very helpful and was not that transparent for service; I could have easily went to a competitor for their service instead. Luckily, I waited and went to this location and I'm glad I did. Ian helped me replace my battery, in addition with giving me some auto tips and told me recommended sales going on with what I was looking for. Even though I had to wait for a bit, I understood that his services were needed with others and he was very apologetic about the wait; there was no need for it. The job got done and he had excellent customer service! Would definitely recommend this auto store in the area over all the others.
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March 2023 by Stoop Side Sit Down
Khamani at store 3666 AutoZone in Apopka is Amazing he was kind respectful and helped me find a new battery for my van and replaced it on the spot. Great customer service goes a long way. Especially today when people act like they don’t have time. Khamani is the guy I hope you get to meet
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March 2023 by shanteana samuels
Tom P I want to thank you for being so kind. For saving my Sunday. your expertise and knowledge of car was recognized. I can’t thank you enough!