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January 2024 by Lucas Castro
My father had a car accident recently and had to rent a car while his was being worked on. Avis was a big help in making such a stressful process smooth and easy. I really appreciated the help from all the workers, especially Josh who made sure my father understood everything by speaking to him in Spanish.
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January 2024 by James Hunter
Excellent customer service. I used the uber rental program and they did a great job explaining how it all works. They also gave me some tips about how to maximize use of the car. Highly recommend ?. Erica, Edgar, Terry, and Josh all did a fantastic job.
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January 2024 by Corey Safford
Erica, is The Most Elegant, Gracious and Graceful saleswoman that I’ve ever experienced! Her knowledge and her Grace was so vast and so warm that I will be an Avis Customer for life!!! She’s Awesome!!!
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December 2023 by desiree trail
The staff was kind however there were roaches in the car I rented for Uber. I was able to swap out the car but had the same issue! I was refunded which is why I gave 2 stars. I looked at hertz review and saw the same issue in their Uber rental. Why are they giving Uber drivers cars filled with critters? Is this an electric car issue? Why do they only give you access to electric cars for Uber?
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December 2023 by RelaxandLearnMeditation
This location is listed as Uber only rentals, not for the general public, but yet when you go in, there are more regular car rental customers than Uber drivers. They will take a great car away from you with no explanation and give you a car for Uber that is mechanically defective and then tell you they don't have any other Uber cars available (which is frequent that they don't have Uber cars available). Don't rent a car for Uber anyways, it's a rip off $350 a week? Insane.
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December 2023 by calvin Joseph
The Apopka location is always my go to. The employees are always welcoming and knowledgeable. They are patient and explain all steps of the process to me. Big shout out to Thierry and Edgar. Thierry is always willing to help and great customer service! Definitely come to Avis Apopka if you’re looking for a rental. Thank you Thierry for always getting me right!
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December 2023 by Killua Zodiac
Thierry, erika, Josh, Kat and Edgar are amazing!!! Best rental experience I’ve ever had. Fast and compassionate, these guys understand customer service. Cars are clean and constantly giving great cars, they work with you and get you the best deal they can. Super clean waiting area full of family vibes, great coffee, tea and water. If your going to rent this is the place you want to do it from.
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December 2023 by felipe diaz
Most amazing place to rent a car, especially on a budget. I called in to make a reservation and spoke to the manager Jesus. He was super helpful and friendly. Jesus spoke Edgar the owner and he was kind enough to give me an upgrade for a sports car. I had to extend an extra day and they have me a great discount for the extra day as well as the entire rental. I've been renting cars for a long time and in many places around the world and this place is just number one in my book.
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December 2023 by Chris Harmon
Don’t go there. Customer service is terrible. They charged $150 cleaning fee for some candy in the back of an SUV that we rented SMH terrible and then the lady is gonna tell me I can call corporate if I have a problem with it not The way to handle customers boycott this location and also they have a contract with the state I will be letting the state know how they handle my business. I also will be contacting DPR department of business and regulations.
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December 2023 by Estella Resto
Edgar is Awesome!!! My second time renting and I am always satisfied w their customer and their bend over backwards for me. Thank you!
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November 2023 by Dio Bermudez
I rent a car to do Uber and the team has been there since the moment I walked thru the door to help me out with the process and even upgraded my rental. Ive never witnessed anyone leave out their doors upset about anything. This team is great!
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September 2023 by Jim McMurray
Mechanical issue with airport rental was handled promptly by Edgar. I couldn’t be more pleased with the outstanding customer service. I highly recommend this location and staff!
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September 2023 by Joseph
Bad service, charge me a extra day being I have spoke with another guys when I pick up the car, and I told him that I will drop the car next day at the morning because can’t be at the office before they close. Just to drive 5mim from my home to their office I was charge $100 more. I tried to explain him the situation and what I have spoke with the previous representative. Never listen myself, and representative was really impolite and don’t how trick a customer.
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September 2023 by Otoniel Barizonte
I have traveled all over the United States and lived in different states also. I have been on many planes and dealt with many car rental agencies by the hundreds. I'm an Ex -Hilton and Marriott GM. I've been dealing with Avis for years, I ve never seen the HOSPITALITY AND CUSTOMER SERVICE at any Avis before. They have a triple threat team. Thank you, Edgar, Cat, and the Manager Jesus. A great team! Thank you, and I'll never rent from anyone else again.
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September 2023 by Michael Workman
My wife and I just picked-up a car from this Avis and the employees were awesome. They were very friendly and all had a great sense of humor. If you need to rent a car in Apopka, you should definitely go here!