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December 2023 by Haley Young
Great experience, friendly staff and very clean inside. I was able to cash my check as a Non-Bank of America member for a small fee. Entire process took all of 7 minutes.
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January 2023 by Star
Terrible News I walked into this bank open up an account with them after telling Robert I had a pass with them he went into the computer he told me repeatedly he didn't see anything after 7 business days my check was cleared it said the amount that was available so however I approached the teller went to the window asked to take out $2,000 and they told me they place fraud on my account call this number and they can tell you why so why even allow me to open up a bank account again in the first place nothing but discrimination after 15 years let it go !!!!!
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July 2022 by A2Z REVIEWS
Don’t try to get over $10,000 of your own money cash from this bank they will make you wait about 45 minutes for your own money not worth it. (I don’t bank here Someone who purchased my car did)
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July 2022 by Jorge Garcia
About two weeks ago. I made a cash deposit at the ATM. For whatever reason the atm took all my money without acknowledging the funds into my account. I followed up with the number provided at the atm. They keep giving me the around. I associate i spoke to on the phone claimed that my money should post the next day. This was a lie. Further, I came to the physical branch to resolve the issue as well. Supposedly a regional manager was going to resolve it by the end on the day. They’ve haven’t done anything. This is an embarrassment. I advice anybody to bank with a credit union.
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February 2022 by Marc Wood
Slowest bank ever I believe kids could work faster than these employees and they always have only two tellers but 100 people in-line you would think they would hire more staff but no!!! If you feel like waiting 45- 1 hour for service come to this location.
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January 2022 by A Bronx Tale Enterprise
long lines outside the branch, phone lines don't let you make an appointment. They can't assist you when you need help. Long wait time on phone when trying to reach customer service. With their long history of excellent banking, this is unacceptable. DO NOT BANK WITH THEM!Midflorida is better....
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October 2021 by Angie Rodriguez
Drive-thru ATMs have been out of service for about three weeks!! Makes it difficult to deposit after bank is closed because of the line of people trying to deposit in the ONLY ONE ATM that works.
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September 2021 by DEBBIE BURRELL
The service at the APOPKA, FL location is inept. I spent about 45 minutes waiting to secure a safety deposit box which they told me was available. Only to be told in the end of giving all information needed that the box that I wanted was not available. How In the span of 2 minutes does the box go from available to unavailable. No apology for waisting my time. I will be removing my funds from this bank after doing business with them for over 40 years.
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September 2021 by Jordan Kelly
Terrible customer service.
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August 2021 by Adelia Chambers
No drive-thru teller available at this location
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May 2021 by Deb Carswell
Went on line to find out when drive thru opened to prevent my 97 year old dad from going into bank. When we got there the drive thru was closed. When I mentioned this to the inside teller she said it has been closed for years!!!!only atm is open.Well Thanks Susan for the link. I went to it, found the bank and tried to PERSONALLY ask about drive thru. Of course NO ONE answered only a canned recording even after I pushed option "speak to a representative." Of course they were "all busy right now" Not even an option to leave a message or call back like my other bank.
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April 2021 by Craig Sutton
While many of the BOA benefits are good, the staff at this location is inept. We have been working to change the ownership on our checking account for over a month and everyone we've dealt with at this branch has been unable to complete this simple task. We have been on the phone three times, and there in-person twice and told each of those times that everything is set, but the change hasn't been done yet. Again yesterday I was told we still need to sign more forms before this change can be completed. I can recommend BOA, but cannot endorse any of the staff at this Apopka location. Best to go to another branch if you actually want to get something done.
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March 2021 by Tony George
I entered the bank at 12:50PM, 10 minutes before it closed on a Saturday to complete a wire transfer. Ended up waiting 10 minutes for a banker (not teller) to address me. At which point she said, it’s 1PM we can’t do that. If you don’t want to service anyone after 1PM, close the doors at 12:30 or put a sign up saying we don’t want to service you after closing time, regardless of when you entered the bank.
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February 2021 by shannon mcgee
Trying to speak with someone is a lost cause. Attempted to call twice with only an automated direction that left me with no connection to a live person. Tried to make an appt but on line service didn't work. Long lines with 2 tellers. BofA clearly is not customer friendly except to businesses.
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January 2021 by Aldo D.
Service staff is rude as heck. I tried to get documents proving identity and they made it very difficult for me to do so. Also, the ATMs are constantly broken down. Often I have to deposit money after 4pm and the machines do not accept money. You would be better pressed to visit another branch that has its stuff together.
