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December 2023 by Eva Yese
My dad went to this store to just PAY his monthly bill, and these people took advantage of him. DO NOT come to this store, or if you have older parents don't let them go alone. He went to go PAY HIS BILL and the rep told him he was getting a "free" phone. Typical MetroPCS scam words, nothing is FREE. "OH YOU CAN GET A FREE PHONE, just for coming in, and you will pay less monthly". We were paying $125 for 4 lines, which included the Amazon Prime. These people Convinced my dad get was getting a FREE phone and would pay less monthly. He asked them multiple times if everything would stay the same and they assured him it would. Well, when they did that, it changed his original plan of $30 per line that INCLUDED amazon prime and downgraded his plans to the $25 per line that does not include amazon prime. These people are so desperate to sale phones that they lie to customers. But of course these people make more money if they ADD a new line (oh yea and added insurance that he did NOT ask for) because we all know they need to add insurance to new lines just to make their store numbers look good. DONT COME HERE!!!!!
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November 2023 by Errol Cover
Went in this Metro store for a simple fix, and left with a more economical plan "cheaper" and an added extra cool device. I wish it would work this way everywhere we go. Nelson and Javon Great Customer service guys, I'll be back and I'll be sending friends people your way. ??Ahh going to Lowe's next weekend, you guys by chance have any twins working there, just checking ?
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November 2023 by Nelson Gamez
Message from the manager come check out are cell phones tablets and home internet ask how to lower your bill see you soon ?
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September 2023 by Willie Munford
Nelson took good care of me
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August 2023 by Jayne Prescott
Nelson stole from me, I need to be contacted by whoever is above him. He lied and refused to return a phone that he charged me wrongfully for. Also told me he was giving me accessories and then charged me for them without giving me the full box, tried to keep the receipt so I wouldn't have proof. I need to be contacted asapAnd no you DID NOT resolve my problem. I wanted to return the phone fully and bring my business elsewhere and even with receipt and everything I was told no, he knew what he was doing. I will not ever shop at this location again!
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May 2023 by Jessica Lewis
This store is by far the best Metro store in the area. They know exactly what coupons and promotions to use to either save you money or else get you more for your money. One way or another they help you. They even give out free bottles of water if it's busy or if you ask. Above and beyond amazing customer service and I will travel to this location just to know I'm going to be taken care of. 10/10 thank you so much for always going above and beyond.
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May 2023 by Destiny Boursaw
New store manager Jessica is amazing and kind
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January 2023 by Kimberley Davis-SImmons
This is my goto store. The manager Deon was very knowledgeable about the different phones and really helped me with my upgrade for my phone. I also got a free tablet (just had to pay $15 for anywhere wifi but otherwise it was free). I go to this store for my phone needs.
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September 2022 by DeslandesFam lei
Had a wonderful experience with the gentleman working last night it was almost closing time and he assistanted us so polite and had the Tuesday TMobile headlight band still which I was so happy to get what great customer service he given us and making my Tuesday night a better one this location has gotten better people to work the store that's why I only go to this location. Thank you again
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July 2022 by timothy mitchell
Stood there two people working only one other customer store guy kept looking at me and never helped me very unprofessional I walked out
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June 2022 by terry sartin
I was due for an upgrade and the cheapest quality phone equal to my current average phone available started out at $150
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April 2022 by Rhonda Nelson
Matthew the manager at this Metro was awesome I'd like to work with him that's how great he was
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October 2021 by Katghu Hhj
About a phone from this location and within three days it started acting up.waited 2weeks to get a replacement phone and they want to charge me another activation fee for a phone that was defected out of the box
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July 2020 by Willy
It's just like any other Metro store, The only reason I'm giving 5 stars is due to Vanely. Her customer service skills and personality are exemplory and well worth the visit
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February 2020 by Evan B.
Loved visiting this store. They took care of all of my needs! I will definitely be back, thanks again!
