The team at Patrick Malcolm's Allstate Insurance office are highly praised for their exceptional service and professionalism. Customers highlight the knowledgeable and friendly assistance provided by staff members, particularly Roy Melendez, who helped them navigate the insurance process efficiently and ensured they received the best coverage at a lower cost compared to their previous providers. The office is described as going "above and beyond" in meeting clients' needs, with the team taking the time to understand individual situations and providing personalized attention. Clients appreciate the option to speak with a human representative rather than dealing with automated systems, as well as the patience and understanding shown towards those who may not be tech-savvy. Kaitlyn, another member of the team, is praised for her excellent communication and problem-solving skills, addressing any concerns or questions promptly and effectively. Customers who have been with Allstate for many years, including one who recently relocated to Florida, express their satisfaction with the seamless transition and the tailored coverage they receive, even if it means slightly higher premiums, as they value the quality of service and the peace of mind that comes with being in "good hands" with Patrick Malcolm's team.
