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February 2024 by Hector Sanchez
This has got to be the all-time worst experience ever. Brought my car in on 11/21/2023 because the timing chain broke. Through my warranty company they replaced the engine, after almost a full month I finally got the car back on 12/20/2023. Then had to take it back because it wasn't running right on 12/22/2023. The engine replacement was defective. No car for Thanksgiving, Christmas or New Years, it was back in for another engine replacement. I finally got it back on 2/4/2024 and it is worse than ever. My windshield wipers don't work, the transmission slips between 2nd and 3rd gear, and now it constantly says reduced engine power with a check engine light, the rpm gauge is stuck on 0 and if I am at a stop for too long it also stalls. This is insane. The worst part is that my warranty company will probably require me to go back to them to get these issues resolved. STAY AWAY FROM PEP BOYS!!! THEY WILL LEAVE YOU WITHOUT A CAR FOR MONTHS AND TO TOP IT OFF THEY HAVE NO F'N CLUE ON HOW TO FIX CARS.
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February 2024 by carlos Bayona
Well, finally after almost 2 months, the cage transfer was changed, and as expected, the car continued with the same noise. I had to receive the car because no other option was given. It is supposed that I have to find a second opinion to discover the reason for the noise. I was told that it was related to a fluid leaking in the transmission. So finally,I had to pay more than $1000 for no original front struts that required to use the old coils, and to take my car with a new noise, not able to be resolved/diagnosed. I have been trying to be as polite as possible but sadly PEPBOYS appears that hardly can be trusted for oil change and rotation.
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January 2024 by St Mark Orebela
I called to book an appointment, the lady told me, I can drive in without an appointment. They managed to sort me out, very detailed. Thank you everyone.You worth the 5⭐⭐⭐⭐⭐
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January 2024 by Shari Carr
Andrew was extremely helpful and kind. He helped me tremendously with getting a hose repaired. Extremely grateful for him and his team for helping me.
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January 2024 by Andres Faydel
Stephanie very helpful very good costumer service she deserves 5 stars
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January 2024 by Mike Martinez
Great service , Craig was very helpful and kept me updated throughout process.
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January 2024 by Patti Daughtry
Andrew was amazing! I was very pleased with the professionalism and service.
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January 2024 by Jose Bustillos
Stephanie and tech Signh was awesome. They took care of my battery and filter very fast.
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January 2024 by R Little
It was a very easy process and Stephanie was awesome to work with!!
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January 2024 by Eljay Martinez
Came in last second severely needing a tire. Josh took care of me with no issues. Great customer service and great attitude. I whole heartedly appreciate his hard work and Tyler as well. Great associates. Keep up the hard work
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January 2024 by Annette Norman
I got a diagnostic test done , they were able to detect the problem quickly. They also gave me a quote and all the details of replacing my transmission.
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January 2024 by Dr. Keith LaPrade
Terrible experience waited for 8 days. The estimate there was $7,548.00 and the problem was something other than what they listed. I don't think no one even looked at the problem.
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January 2024 by Jennifer S
Mr. Collette,We hope your holiday was nice. We are reaching out to advise you on our experience at one of your Central Florida locations, 2000 Semoran Blvd, Apopka, FL, 32703.We noticed our 2014 Ford Explorer was leaking. Bar’s Leaks Liquid Aluminum Radiator & Heater Core Stop Leak was used to slow the leaking and it did. On Friday 12.15, the Engine Coolant Overtemperature light came on. See below picture. The car was parked overnight to cool down. Saturday morning the car was taken to your Apopka store location. The employees were told that the Bar’s Leak product was used to stop the leaking. We were told no problem, the radiator could be flushed & the remaining product would come out. After your employees ran the diagnostics on the Explorer, we received an almost $4,000 repair work order for a water pump replacement, work order #2311909. We trusted that your technicians knew what was needed to get the car repaired. We were told that the radiator would be flushed to remove the Bar’s Leak product. The Explorer was left on 12.16 to be finished on 12.17.After paying $3,993.56, the car was driven off your store property. Not even 15 minutes later, the same Engine Coolant Overtemperature light came on. Your Apopka store was immediately contacted. We were advised to bring it back in & the radiator would need to be flushed again due to the Bar’s Leak product that was used to stop the leaking. In the $3993.56, we were charged $207 for a headlight. The headlight had to be ordered because it was not in stock. After our 3rd visit, the headlight could not be found. We asked for a refund & we replaced the headlight ourselves.The Explorer was brought in on 12.18 to be flushed again. It was on 12.18, we were told that the radiator would now need to be replaced. Another $1,299.61, work order #2312010.We did not have the radiator replaced. We are questioning whether or not the water pump was ever the initial cause of the engine light, was it radiator all along? Shouldn’t the diagnostic report should have showed a water pump issue and a radiator issue? We have disputed that credit card charges from the 12.16/12.17. The Explorer was brought in with the dashboard signal below. We paid for a repair. And the same dashboard signal is on. As far as we are concerned, no repair was completed.According to your mission statement, “In today’s world, good enough is simply not enough. To excel, you need a team that has your back. A team you can trust. A team that will go that extra step so that you can get to where you want to go - with your family, or for your career, and on your adventures.” Right now, we do not trust PepBoys. We both work full time to support our family. We need the Explorer to be fixed and in good working condition. Several work days and hours have been lost due to this issue.We truly hope you stand behind the PepBoys mission and help us resolve this issue.
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January 2024 by John Sutherland
Still have the original problem as when I took my car in for service. Mean while I was charged over $3900 for the service.
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December 2023 by Loretta Bernardo
The gentleman who help me with the problem very courteous and all the other workers were excellent and courteous and the workers were very quick in talking of my tires. I have been getting my tires from Pep Boys because I trust the service.
