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November 2023 by Kim King
The staff at Quick Lane are always super friendly and helpful. They get me in and out just like they promise. They also don't ever try to upsell on parts or services. I completely trust them with my automobiles.
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September 2023 by Ron Biegelaar
Made an appointment last week to put new tires plus rotation on my 2022 F150. Appointment was for Monday 9AM. I showed up at 8:55. The front desk checked me in. After an hour waiting my car was still in the parking lot. I went up to the front desk and told them that my next appointment was at 12:30 so I need it all done by noon. The guy said well, let's check if we have your tires. He came back short after that to tell me we don't have your tires. They offered me a loaner but come on.... You should have called me before I came to the store to tell mee the tires weren't there. I wasted 2 hours of my time plus gas plus tolls. This is just an example of very bad organization skills. No more Slow Lane for me!Service: Tires
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August 2023 by Robert Terrell
Can't even fix a tire properly. Just a bunch of kids working there. Took a tire in for repair for a slow leak. I was told it was all fixed, good to go, and the tire is down 5 psi the next day and they did not even put the valve stem cap back on. No quality control.
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January 2023 by Blaze187Ace
To say I'm disappointed is an understatement. I've been coming to Quick Lane since I moved in the area with little to no hassle. It was time for me to get a tune up so I went and scheduled it no problem. Got the service and thought everything was cool. I drive a 13 Focus so I can't check all my fluids but after receiving "The Works" along with my tune up I'd think everything was good. It wasn't. My oil change light came on two days after I called and was assured my car was fine the tech just didn't reset it. No big deal in my head. Two weeks later my car starts to make a grinding noise. Definitely my transmission. Like I said these cars aren't designed for me to actually check my fluids. I take it back to Quick Lane and they say I have a leak. I showed them my previous visit and they never said anything about a leak in their "inspection" despite checking everything off as green. I scheduled a diagnosis with the mechanic shop which deals with major issues and they want $7700 to just fix my transmission. The tech who performed the service during my tune up either didn't actually perform the work or just lied on the inspection. I'll never do business here again. The only reason this isn't one star is because of the non techs and their assistanceServices: Transmission repair
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September 2022 by Helen M
I’ve been to this location several times, usually good service. My most current visit was on 01/18/22 for an oil change and tire rotation. On arrival there was an associate speaking to another customer, I was waiting in line until they were done speaking. The associate walked away after he was done talking, and didn’t even acknowledge the fact that I was standing there, I waited for about 8-10 mins until someone eventually came up to help. After my car my ready, the same associate who originally came up to help me went over my report and said “you know you got synthetic oil” to which I replied “I did”????. I never request synthetic oil, and the times I have been to this location I have never request this either. It was late and honestly I didn’t feel like arguing about it, so I payed and left. Now after driving my car for almost a week I realized that the weird sound I was hearing when reversing was actually some plastic cover hanging from the front of the car that was never put back correctly after my car got serviced. So I’m wondering if the current associates working at this location just pick and choose certain customers that they want to charge extra money, for things they didn’t request, and to top it off not even caring to check the work they did!?? If you are choosing to hire employees that look like their testicles haven’t even dropped yet, then at least make sure they know what they are doing ;)Service: Oil change
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September 2022 by RoseAnn O'Canas-Beatty
Booked online. Easy in and out. Large and clean waiting area. Nice staff.
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July 2022 by Benjamin Fordham
You would think since they are a direct representative of Ford Motor Company that they would treat their customers better. Martin and his techs proved that they are just another shop that lies and overcharges. You'd be best advised to get automotive service elsewhere.
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July 2022 by J Kennedy
They were quick I talked to the guy who actually did the work on my truck he said everything looked good looked good I love this place
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July 2022 by Daphne Johnson
Very clean, staff was friendly. The waiting area was comfortable with nice seating, and large TV to watch. There is a screen behind the main desk to let you see your name and wait time of your vehicle. Pricing was reasonable as well. Thank you Martin for the great service! I will be a returning customer!
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May 2022 by Jean Knorr
Miguel was very kind and helpful.my tire needs to be replaced they did not have the tire in stock.It was ordered for the next day which was Saturday. It has not come yet. They were efficient in changing my oil checking my brakes,wear on my other tires and battery.
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May 2022 by Wilbur Rennolds
Good quality service but slow. They were very busy so I should have expected slow. I was told up front it would likely take two hours and that was a very accurate estimate.
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March 2022 by Steve Johnson
Good convenient service - over inflated tires - sheet said 35 psi / actual was 40 psi - sheet also said i was missing my spare tire
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January 2022 by Kris M
I’ve been to this location several times, usually good service. My most current visit was on 01/18/22 for an oil change and tire rotation. On arrival there was an associate speaking to another customer, I was waiting in line until they were done speaking. The associate walked away after he was done talking, and didn’t even acknowledge the fact that I was standing there, I waited for about 8-10 mins until someone eventually came up to help. After my car my ready, the same associate who originally came up to help me went over my report and said “you know you got synthetic oil” to which I replied “I did”????. I never request synthetic oil, and the times I have been to this location I have never request this either. It was late and honestly I didn’t feel like arguing about it, so I payed and left. Now after driving my car for almost a week I realized that the weird sound I was hearing when reversing was actually some plastic cover hanging from the front of the car that was never put back correctly after my car got serviced. So I’m wondering if the current associates working at this location just pick and choose certain customers that they want to charge extra money, for things they didn’t request, and to top it off not even caring to check the work they did!?? If you are choosing to hire employees that look like their testicles haven’t even dropped yet, then at least make sure they know what they are doing ;)Service: Oil change
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January 2022 by Danny Boysen
They lied about topping up fluids. I had a warning message that wiper fluid was low. I took it in. Specifically asked if it would be filled during our oil change. They assured me “Yes, we check and top up all your fluids”Left the car overnight, to give them plenty of time. When I picked it up the next day. I specifically asked again, “Did you refill the washer fluid?” They responded “Yes, we always top up all your fluids” But they lied to my face, the car still showed the the washer fluid level was low.I bought a gallon of washer fluid to just fill it to the brim to get rid of the message.The car took the entire gallon. They had lied and added nothing. Now I wonder if they did anything?They’ve lost my trust. If you want a place you can trust. This isn’t it!Go somewhere else!
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January 2022 by Anita Gilbert
Best place to buy a new car,family friendly,great prices and the quicklane to get your oil change or new tires. I recommend this to all my friends and family
