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December 2022 by Lavon R.
I just want to thank the tire and battery department today. They saw a need and it was met with no hassle but with understanding. I will make it to work on time!! They are understaffed and still are able make things happen!! Salute!!
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November 2022 by Rahnesha W.
Evelyn & Brayan we're so helpful on my visit today ! After a very difficult return they both exhausted all of their efforts to make sure I left satisfied !
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May 2022 by Candy Sullivan
I went there today and picked up a few items. As I was walking by a few aisles, there was a prepared shrimp tray on top of some boxes. I picked it up and took it to the first employee I saw, who took the package - I figured, to put it back in the refrigerated section where it came from but, no, he walked all the way back to the back of the store, then all the way back to where he was working. He did what he was paid to do. He did it properly when no one was watching. I was so
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February 2022 by Victor Rosa Sr.
huge store, very clean & organized, love it !!!
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December 2021 by Christopher Candee
Bought a TV online through Sam's because they were out in the store 2 days before Thanksgiving. It's December 21st and still haven't received it, There are 6 sitting in the store but they told me they can't help and I will need to continue to wait. Sam's has my money and I have no TV. They obviously do not care about their customers. AVOID Sam's online, and AVOID Sam's Apopka Guest Service.
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November 2021 by Tanya A.
I love picking up my Sam's club favs! I just wish they had more low sodium food options.
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October 2021 by Jessica S.
This review is for the auto mechanic only, the rest of the store staff has been great! So polite and helpful. The one mechanic on the other hand is awful. We called to see if they had a truck battery in stock, nice associate checked and said yes we have one in stock, but call when you're on your way bc it's first come first served. Lie #1: when my husband called a few hours later to make sure it was still there, a different (very rude) mechanic said no it's on back order, can't get one. When we arrived at the store, 10 minutes later and saw the battery sitting there ready to be bought and installed, he made up an excuse that it must've just been put there in the 10 minutes between his phone call and arriving at the store..sure, that's believable. So we buy the battery, pay to have him install it. Lie #2: He calls 5 minutes later and says we need to come back right now bc the truck is on fire. We panic and go rushing back over there only to find that the truck is NOT on fire. It's common for a car battery that is no longer working to have a small amount of smoke. There was a very small stream of smoke, less than a cigarette butt would make. I said, "Where's the fire?!" He said, "I'm not touching it, it's on fire." I asked him to show me where it's on fire. He couldn't bc it was NOT on fire. I asked him what I should do, is it safe to take the battery out? He told me he's not touching it and I need to call the fire department. Ummm ok, I'm not calling the fire department and wasting resources when THERE IS NO FIRE. When I asked him if it's safe for us to take the battery out ourselves since he refused to help, he told me he doesn't care, I can do it if I want to, it's "not his problem." I said well we're stuck here in front of your auto shop so it is a problem, I don't know what to do, is it safe to tow it home? His words exactly, "not my problem, you're not blocking anything for me, I can close my gate, I don't care what you do." Needless to say my husband watched a YouTube video and changed the battery on his own. It was not on fire. There was no hazard. The guy just wanted any reason not to work and do his job. Please think twice before choosing them as your mechanic.
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September 2021 by Lauren Roberts
Easy to find what you're looking for and staff is very helpful. Only downside is parking etiquette doesn't exist there. customers will park however and leave carts everywhere in the lot. Not the staff's fault, but it can make maneuvering the lanes a bit nerve wracking.
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September 2021 by Carlos Candelario
Always find what I need and more , the guys on the meat always helps to get the best cuts of meat
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September 2021 by Paul L.
This Sam's Club is not as close as the Sanford one, but closer than the MetroWest one, both of which we've been to. Yesterday, when other business took us out this way, we thought we'd give it a shot, and I'm glad we did. My wife says it looks 'cleaner' than the one in Sanford - I can't agree or disagree, and we were outside walking in as she says that. It was not crowded on a Wednesday afternoon (Sam's Clubs are seldom as packed as Costcos). We were just going to casually look around, get a couple of items and go, but look what we've discovered! I've always given them higher marks for the beautiful convenience of their app: even more than the convenience of having ALL your receipts in one place, we have their almighty Scan and go! I mean, if Progressive is going to do a bunch of ads on their stupid 'Name your price' non-tool tool, then Sam's should trumpet this from the rooftop if they want to steal customers and/or business from Costco, against whom they are probably fighting a losing battle. If you didn't know, SnG allows you to scan your purchases, right from the cart (if you buy so much that the cart is 5-products deep in any given square inch, it won't work as well); you then pay from your phone, show your code as you exit, at which time they do the usual 3-item check like they do with everyone exiting... and away you go! Well as great as SnG is, we discovered another benefit on this visit. For the first time, we noticed several items (they were all produce) that had a SUBSTANTIALLY lower price when you use SnG: sugar snap peas (24 oz.) and Sapphire grapes (3 lbs) were both one whopping dollar off when using SnG. Both of these items were super-low priced to begin with; but with that $1 (roughly 30% reduction), it was a bargoon and a half. Made our day! So the next time you're in Sam's, check that out. If you're not a member, and calling belonging to both Costco and Sam's Club "stupid" (I used to), know that there are all kinds of deals out there which allows you to basically get the first year's membership for free. As I said in my other review, we used to scoff at Sam's, but since belonging, we've found that their selection is definitely greater, and their prices, comparable, better, or MUCH better, in certain cases (like when they had that Whitehaven S.B. for $6.71, when Costco was selling it for $15.99, par exemple). But you have to pay attention, and know your prices.
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August 2021 by Calvin Warwick
Scan and go makes this place so much better. I had a Sam's and Costco membership but once I got to actually shop shop, Sam's was best for me and scan and go..wow!
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August 2021 by Bonnie Mcfee
Easy to find everything on my list, and a few things that weren't! Great prices and super one stop shopping. Highly recommend.
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August 2021 by Petula Le
Discrimination in a religious way that fired Rael because he is not able to take a day off on Saturday due to the fact that he HAS TO ATTEND CHURCH which is the SABBATH. Hello, do u understand?? HES SEVENTH DAY ADVENTIST. SEVENTH DAY ADVENTIST ATTEND CHURCH EVERY SATURDAY. U lost a loyal customer. Never coming back to shop ever again.
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August 2021 by Kristi Hendricks
Always LOVE this Sam's Club. Friendly staff and great items!! Always end up buying more then I need because I find such cool stuff. :)
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August 2021 by Annie Hall
We have belonged to both Sam's and Costco for years. Service at Sam's service desk is unfriendly and challenging most of the time, especially on over charges and returns. Needs better training in customer care. Costco is far easier on returns and service. The 2 things we like more about Sam's is being able to scan items on our app and pay online without waiting in line (especially during COVID!) and the fact that we can get in a short time earlier as business members. Thankful they came to Apopka, just wish they were as consumer friendly as Costco.