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January 2026 by Rick Burgermeister
Our car buying exepience at DeSoto Ford, Arcadia, FL was the best new car buying experience we have ever had. Juan Ryan, Sale Associate made the purchase easy and he met all of our needs. He is the best new car salesman we have ever worked with. We look forward to buying from him again.
Toby the closing agent gave us all of our opyions and was very friendly and efficient.
Summer Torres, Store Manager personally made sure that we wre thoroughly satified with the purchase....Outstanding service!
We are expremely pleased with our new car and with the pleasent experince at DeSoto Ford. A refreshing contrast from the high pressure sales we have been subjected to at other dealers in the past.
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January 2026 by Earl RONQUILLO
DeSoto Ford was worth the drive. Since I was only willing to travel for the exact vehicle I wanted, good communication via email and text was important to me. They provided the pricing, incentives, and financing details I needed upfront. There were a couple of minor hiccups, but they reached out proactively before anything became a bigger issue. The sals and efinance team were professional and not pushy. Overall, a solid experience.
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December 2025 by E P
Laura R. Is an outstanding salesperson and provided one of the best experiences I have had in a dealership. I recommend using her!!
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December 2025 by Z B
Rick was awesome from the moment I walked in the door. He wasn’t pushy, he helped find me the perfect truck. 10 out of 10 experience!
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December 2025 by David Fleszar
Custavo and Tobey were awesome. I would give Gustavo 10 stars for his sales expertise. Tobey was very knowledgeable about the financing and warranty options.
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December 2025 by Javier Gonzalez
Juan and Tobey were amazing and rookie care of us like family.
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December 2025 by Tyler Mitchell
Ford is doing a promotion on F250 0%APR 0% down and the sales guy sued doesn’t even know about it forget about that I had to correct him about it he didn’t believe me and thought I was lieing also very rude and pushy thinks he has gold on a F250 STX he’s a clown
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December 2025 by Bres T
Luke and Casin were a great team on helping get what i wanted and needed, my ram 2500 rebel, they really do have magic fingers to help you get your desirable truck , would definitely recommend them both to go see, is worth it. Thank you guys , we appreciate all yall have done for us! 🙏
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December 2025 by ufuk ak
In January 2025, I purchased a 2024 Ford F-150 from DESOTO Ford. Along with the vehicle, I also purchased an extended warranty and GAP insurance. In October, I refinanced my auto loan and obtained a new GAP insurance policy, which required canceling the original GAP insurance.
I mailed all required cancellation documents to DESOTO Ford. When I first called, Luke, the Finance Manager, confirmed that the GAP insurance would be canceled and that I would receive a partial refund by check.
However, despite sending the paperwork a long time ago, the check has still not been mailed to the address I provided. Every day the GAP insurance remains active, I am losing money from the refund amount.
In addition, I have been calling the office weekly to follow up. Each time, I am told that Luke is on the phone and that he will call me back, but I have never received a return call and have been unable to reach him directly.
While the vehicle purchase process was smooth, the lack of follow-up, poor communication, and unresolved finance issues after the sale have been extremely disappointing. This situation should have been handled much more promptly and professionally.
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December 2025 by Cole
Greg Pfeil was great, very personable and easy to work with! Appreciate the smooth and easy process.
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December 2025 by John Knost
It felt like pulling teeth just to get basic information. I asked for an out-the-door quote that included GAP and an extended warranty. They gave me a total but made it very difficult to get an itemized breakdown.
When they finally provided itemized details, neither GAP nor the extended warranty was included, and the price was actually higher than what they advertised online. I was then told I’d have to get those details from the finance department.
What should have been a simple, transparent quote turned into a frustrating runaround.
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December 2025 by Wei Su
My husband and I had a great experience at DeSoto Ford. Casin our salesman wasn’t pushy at all, very friendly, and patient. Casin and the team at DeSoto were able to answer all our questions, had great customer service, and work with us on getting a good deal for our new Ford Explorer.
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December 2025 by Dirk Williams
Wanted to throw out a big thank you to Casin and the team over there at Desoto. They gave me a great deal on a Ford Explorer. I live in Naples and they made the drive worth it by beating everyone else’s price.
Thank you again Casin
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December 2025 by Melissa Kowalski
Awesome experience with DeSoto Ford! Greg and the whole team got me the deal I wanted and I love my new truck!!
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December 2025 by James Kowalski
Our sales team was great! Greg got our deal done with no hassles. Super happy with everything!!
