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November 2023 by Philip Chrystal
Providing a 1-star review due to defective item and resulting customer issue resolution.One of the four 5-gallon water cans I ordered was marked, "Non-Potable, DO NOT DRINK," and its smell was of a very strong solvent. When I contacted customer service I was told this is a storage smell and to clean it. I was also told that these items go through a quality inspection in the warehouse, and that, again, this is a storage smell. She conceded to allow me to pay to return this item, and upon arrival it will be inspected to see if I am right and if a replacement or refund will be provided.Poor approach to customer service when there is an issue with quality. High degree of customer effort to resolve the issue. When I asked to escalate the issue for resolution I was told there isn't anybody to escalate to.I will be returning this item, and may revise this review based on how this is handled. Very likely to be my first and last order for Army Navy Outdoors.
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November 2023 by Aryn Pittaway
Great essentials at great prices! Be prepared and not scared! Defend yourself and your family. Upcycle these items and get more use out of them, before they fall by the way side
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November 2023 by Timothy Money
They are pretty organized they’re helpful and they have a lot in stock in the back
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February 2023 by Alissa Wehrli
I needed something fairly urgently and Clayton in customer service was so great. Everything arrived just as promised and they have a great selection. High recommend :)
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February 2023 by Cliff Duran
I work in the same warehouse very organized, hard working group of guys!!
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February 2023 by Google user
I needed something fairly urgently and Clayton in customer service was so great. Everything arrived just as promised and they have a great selection. High recommend :)
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September 2022 by Matt Muzzy
Shipped very late. Arrived after I deployed. Tied to get them to redirect and they wanted more $. Won’t be using them again
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July 2022 by Martin Johnston
I ordered a camo net and paid $64. I was sent the wrong item, valued at $34. The sales department will not send the correct item until they receive the wrong item. Very poor service. They messed up and I won't get my order for who knows when. I am still waiting for the return package for mailing. I will not use them again.
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June 2022 by Maxime Beltrami
I ordered an RBAV plate carrier and it was perfect. But never so perfect as the service of this company! I recommend to everyone. They are amazing and the service during the sale is above expectation.
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May 2022 by jimmy williamson
Just received my USMC Assault Packs. I bought these for my kids to keep in their cars for an emergency supply of essentials. Packs are used as expected. No tears. No rips. No stains. They are above and beyond what I expected or paid for. My wife is going to kill me when she sees I need more stuff. Lol.
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February 2021 by Traci B
Buyer beware. Their prices are great but if ANYTHING goes wrong the amount of run around you will deal with may not be worth the savings. Departments and people do not talk to each other and they evidently aren't willing to find out questions they don't know. You will have to explain your problem ten times, get four answers, and be told two of them are wrong by the next person. If they don't like what you have to say they will just ignore you. Not everything is in stock even when they say it is and there is no quality control. Still waiting on a refund for an item they sent me melted and with holes in it a month ago. I have ordered multiple times and spent over $500, I was testing to see if my group could trust them to handle larger orders. The answer is no.
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October 2020 by Ripped of for 120$
Do not use the online store. They get very creative with PayPal and refunds and re-charges that go to personal paypal accounts, right Mat?
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October 2020 by Mark Phillips
Drove a half hour to get here on a Tuesday arrived at 1:06 no sign no indication of any business being here at all. Looking at the reviews I found it was supposed to be in unit number three. The door to number three was locked, does this business actually even exist? Don't waste your time coming here! I would give them a zero instead of one star if it was possible.
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October 2020 by Nofirstname G.
Complete cheat. Buy NOTHING here. I bought 2 cans of pepper spray from them at their online site. The cans DONT WORK And don't express the pepper spray. I called to complain and again MATT was obnoxious and nasty. I returned the cans and now for 2 months, they have my money, their garbage product that doesn't work and I have nothing. I have called 20 X asking for a supervisor. MATT answers the phone and refuses to put me through. 20X on line email requests and no response. Also, I know no one in JAX but I keep getting harassing calls from Matt. OMG, this is a company with no supervisors. They're asleep at the switch leaving jackasses like Matt to delete and ignore requests for supervisor return calls .
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October 2020 by Todd Frankland
I ordered online, got sub-par quality merchandise (even for surplus). Rotted zippers and literally patches on top of other patches in critical areas. I emailed them and asked them to honor their commitment from the item description, that if something wasn't satisfactory they'd work it out. They're agent, Matt, just strung me along with promises for a month or two, before they stopped answering any of my emails. I was just asking for a replacement in better shape or a refund, nothing crazy. Its a shame because I like they're gear and prices, but when a company specifically makes a commitment, in that specific item's listing, that they'll resolve any issues, then won't actually do that, that's illegal, it's dishonest, but false advertising is literally a crime. Yes its surplus gear, was expecting some wear, but online buyers rely on the store to make a reasonable choice for them, as they can't pick through the selection like brick-and-mortar.Even if the gear is a good deal, you'll lose any money you saved when they send you unusable gear and ignore their own garantees.
