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September 2022 by Marlyn Soto
The employees are very friendly and polite. They always go above and beyond to assist you.
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August 2021 by Mads Drake
Brian is amazing!!! So thorough and explained everything excellent. Was in there to get added onto my husbands account, set up my own account, and get a loan & was out almost in a hour!
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June 2019 by Mary O.
Probably my favorite location. Anytime I've gone there isn't a line and the tellers are fast and efficient. I avoid going into any bank location as much as possible but if I have to, I'll go to this one. Also love that they are open earlier than most banks.
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February 2019 by Christi
Rude service
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November 2018 by Jessica C.
My husband and I went into this branch to get prequalified on a home loan so we could look at houses for our realtor. The woman who helped us was pushy and rude. She kept insisting we apply for the loan now. She was claiming we wouldn't be able to do anything without applying. My husband tried numerous times to explain that we dis not want to apply yet and why. Every time I tried to speak she would not let me. She rudely interrupted me. We eventually said never mind and went to leave. She then stood up and was trying to convince us to stay-where she interrupted me yet again and would not hear what I was trying to say. Also with this branch-I went into the branch to withdraw $50 from one of my accounts. I have multiple account and I have a separate debit card for each. When I withdrew my money, it was taken out of the wrong account. I am so confused as to how this happened because like I said, I have a different card for each account. The other staff members were very friendly and we are always greeted when we walk in.
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July 2018 by Ariel N.
This location on Naval Base Mayport is one of NFCU's original branches in JAX - convenient member facility and love the 24/7 access to the ATM machine. It's a rarity that I actually get in the teller line nowadays since the NFCU app is pretty robust to do check deposits with a snap of a photo as well as easy $ transfer from/to any NFCU accounts. I have been very happy with my past engagements with NFCU's loan (mortgage, auto) departments and like the immediate responsiveness of their credit card fraud department when they flag potential fraudulent transactions. I do miss that NFCU no longer has coin counting machines (allowed customers to have their coins counted and deposited directly into NFCU accounts) in any of their branch locations.
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July 2018 by Ellie Gordon
Ok service. Was nice until they removed the coin counter. The teller told me to try coinstar or she could give me wrappers. Ugh. Closed my account and opened one with a credit union with a coin counter.
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February 2018 by Ruben Sanchez
They gave me my first credit card
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September 2017 by Ellie Mocker
Ok service. Was nice until they removed the coin counter. The teller told me to try coinstar or she could give me wrappers. Ugh. Closed my account and opened one with a credit union with a coin counter.
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July 2015 by Mariah Riley
Great service!
