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May 2023 by Leigh Ann Melear
The Main St location in Atlantic Beach is fantastic! Very friendly and helpful.
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July 2022 by Trish Ferguson
Drive 1300 miles is a 26 ft truck! Dalton in Oklahoma City was knowledgeable, friendly and extremely helpful! Would definitely use again if the need arose.
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March 2022 by Joseph LaRoche
The folks at this location are great, their only mistake is working with Penske instead of any other truck rental companyI have moved about 8 times in the last ten years ranging from within a city to across the country, this was my first and last time using penske.The truck Penske sent to this location for me to pick had a check engine light on, which I was not comfortable with since I was moving halfway across the country. Penske corporate resources were either slow or not responsive to the folks at this location. After 4 hours I was given a different location where I had to go and pick up another truck (adding another hour). The truck I received was filthy, still had trash in it, and half-way through my drive the change oil indicator in the second truck came on.I was told to work with Connor the local Penske manager to remedy these issues, and when I called someone from his office told me the drop-off location would be able to handle compensation. The drop-off location attempted to give me a partial refund, but were unable to due to technical issues. When the drop-off associate contacted Jeremy from the Penske corporate helpdesk in PA, Jeremy was exceptionally rude to the associate, and was curt to me stating I was only out of commission for a half-hour when I called roadside assistance, which I never did, it was part of what the pick team attempted to resolve the issue with the first truck. I attempted twice more to call Connor to resolve the situation, but he never reached back out to me after an entire week.The kicker, the trash left in the truck contained receipts from the area where I was driving to, so I essentially paid for the privilege to move one of their trucks back to a higher value area.
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March 2022 by Chris “Crewchiieff”
The most cheerful uplifting staff ever. And one of the girls is really cute.
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September 2019 by Samuel Romero
Very helpful and great customer service
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January 2018 by Vicki Unger
Deposit and mileage is too expensive
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December 2017 by Jeanine Hunter
Great experience with Penske. Friendly Customer service.
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June 2017 by Tom Bartlett
Awesome. Great experience in a tough situation
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May 2017 by Mary Rosenbaum
pickup from Home Depot was easy and quick but their customer service at Penske in general is AWFUL. They don't tell you about your check you should get back from not using all 5 days of insurance, AKA STEALING. We inquired about it a month ago and still haven't gotten anything in the mail.
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November 2016 by Tom Bartlett
Awesome service. The ladies in there were very professional and definitely know their business. Thanx for your help.
