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February 2024 by Robert S.
I stopped in here not knowing that a Hugo store was owned by Hugo Boss. I thought it was a different brand all together. A nice gentleman clerk greeted and the first thing he asked me was....how's the weather outside ??? ... LOL. I said, I don't know, I have been inside the mall for a few hours.... Anyway, he was very nice and chatty and he told me that this German brand of clothing focuses on sharp cuts and clean designs. Expert tailoring on casual clothes makes this a top notch choice for those who want quality but a relaxed look. Shirts can go for about $100 to $200-300. Jackets can run in the $500 range. They also had a large section for men's underwear and sleepwear.
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August 2023 by Google user
Good experience overall.
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February 2023 by William B.
I was looking for a new pair of shoes and Jorge, the store representative, was very nice and went and retrieved the pair I was looking at. I asked for a size 11 and he brought back a size 10 and said they always run a size big. I then tried them on and they felt okay at the time. I then wore them the next day and after walking in them for 2 hours, going to dinner ect I realized they were too small. The following day (today Feb 3) I went to get a bigger size which they did not have. So after he tried upselling me on a different pair that I didn't like I agreed to just get a refund. Then he took the shoes out of the box and realized they had been worn and he wouldn't give me a refund for them since they had been worn. So a multi million dollar corporation wouldn't give me a refund 2 days after purchase because they had very very minor tread marks on the bottom. No scuffs, no tears, nothing, just some color on the bottom from being wore outside. I just find it absurd I couldn't get a refund on a shoe that he promised ran big and had no damage whatsoever. Not professional.
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August 2022 by Rey P.
no one answers the phone in the store, salesmen don't want to look for the products, and when you ask him to talk to a manager, they say they don't have access yet to manager.
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August 2021 by Egor Olender
Awsome, found what I was looking for.
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April 2021 by Eboni Preston
My husband loves this store
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January 2021 by Vita P.
Great customer service and love all their men's clothing. BOSS is the only brand I want my husband wearing.
