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January 2024 by Lihn Nguyen
Valentina was so helpful and so kind. She offered me a water while I was shopping because she noticed that I was expecting. What a kind gesture that I will remember forever. Thank you, Valentina.
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December 2023 by isabella bozkurt
Worst customer service I’ve ever experienced. Don’t even try to return something here.
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December 2023 by Megan Lori
Hours of operation say 10am. It is 10:39am and they are still not open. Then after waiting, the employee is letting one person in at a time because she says she is working by herself. What is going on Chanel?! Its Christmas week get it together ?
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December 2023 by Marlene Tobaldini
Super bem atendida. Vale a pena os produtos e preços. Ótimas compras
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October 2023 by Susan Jamai
Purchased my sunglasses and left immediately. Only once I was paying did the sales associate greet me. Very stuck up…
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October 2023 by Hannah Petre
Valentina was great, but when i came back another day with different associates, the vibe was horrible. Im not sure why this happens so often, but it’s annoying to say the least. Whenever I contact Chanel employees online they are so kind, but in-person it seems to be a different story. Still love though.
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September 2023 by Twinkle anu999
I had a terrible experience at the Chanel store. Despite wanting to exchange a product within the 14-day time period, the store's unprofessional member, Valentina, was of no assistance. Her behavior and attitude were extremely disappointing. Chanel should provide clear explanations of their return and exchange policies to customers before purchase. Not only are your products expensive, but the staff's attitude was less than satisfactory. Better not visit this store guys.
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September 2023 by sri aditya
Supervisor Name :Valentine. ( Very Bad Experience) Please watchout if you buying any new product. - Aventura Store Florida."I recently had a disappointing experience at the channel store while attempting to return a product. Unfortunately, the supervisor on duty didn't take the time to explain the store's return policy adequately. Moreover, when my attempts to exchange the product were met with frustration, the supervisor's rudeness only exacerbated the situation. It's essential that a store's staff, especially supervisors, are not only knowledgeable about their return policies but also handle customer concerns with patience and respect. My hope is that the channel store can use this feedback as an opportunity for improvement in their customer service department."
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September 2023 by Alina Gelke
I wish I could give zero star!!!Today is September 11/23White girl with brown hair and white highlights totally unprofessionalI wanted to spend money and buy some lipsticksshe should work at Walmart with that attitude
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August 2023 by Vonni Bonni
The team of ladies at this location are amazing they. For years I thought I could not afford Chanel but the ladies here understand budget friendly pockets
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June 2023 by Metal Roof
the manager try to sell us fake display glasses because they were out of stock on the geniune type
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April 2023 by Bogdan V (Bogdan)
TERRIBLE CUSTOMER SERVICE.Had a terrible costumer service experience here today at 6pm. An employee (Young, white, female employee with black and purple bob cat hair ) yelled very loudly at my wife, very non-discreetly as well; all because another staff member previously allowed my wife to test the nail polish. The female employee even dropped a few f-bombs. Terrible customer service from a place that claims to be high-end! I get better customer service at Macy’s.
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April 2023 by Mariel Mungai
The worst Chanel beauty store. Buy at Ulta and you will get better customer service.
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March 2023 by Beatriz Fernandez
Missing Products.It is like buying at any supermarket.No samples.Bad presentation ?
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February 2023 by gladys arias
I can't believe chanel run out of face/eye cream free samples. I am a regular customer, and buy lots of their products. The last time I went they allegedly had run of all their free samples. It has been almost a month and they still don't have any. I am shocked.
