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February 2024 by dora lana1
I had a great experience with Kevin Cancadov at the 18235 Biscayne branch. He helped my brother open and transfer his account and open a checking account. He is very patient professional and I want to say it was a pleasure dealing with him. Susan and David
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February 2024 by Alex
Nothing is working in this branch
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January 2024 by Diana A
Worked with Martin who was taking care of 2 issues Chase caused me and although he wasn’t the one deciding he at least reached out to their specialized departments and followed up with me releasing me from wasting a lot of time
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November 2023 by Samuel Duno
A very quiet branch and in very good condition. Thanks to Henry Cortes for the attention and advice on what was best for my account and what I needed.
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November 2023 by Alissa W.
Had same situation as another person that reviewed. I had to get something done and they didn't refuse but they told me it would take a really long time. They explained to me for 30 min tires how long it would take to do. They told me 30-45 min if they do it. Maybe instead of arguing for 39 mins start the process and I would have been done instead you spent that time telling me how long it would take.
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January 2023 by John M.
I read all the reviews slamming this bank. I'm from NYC and we are used to lines. Moved quickly. Teller and bank help were friendly and accommodating. I had to cash old savings bonds which are a painful process but teller very nice and responsible
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August 2022 by ruslan strachevskiy
DO NOT USE ATM THAT LOCATED AT THE DRIVE THROUGH!!! It almost cut my finger off and it took a portion of my deposit and never give it back!!!FIX YOUR ATM!!!
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May 2022 by Stas T.
Worst Chase branch ever. Staff not trying to understand the problem. There is always a wait of 30-45 minutes to solve the question (I don't know may be they understaffed). Ok to withdraw money or deposit checks, though. Had an accident when an employee were not able to make a Power Of Attorney for 2 pages, because she told me I have to wait for 24 hours so Legal department will check it and approve. So I went to Miami Gardens and got it done in 10 minutes there.
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March 2022 by Brocker Trucker
Fully unprofessionalism. be aware. A young guy by the door speaks like a robot. Hah
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March 2022 by Reader
Ridiculous service. It's so bad it's kind of funny.
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March 2022 by Joe Brikman
Great service even through they arent my usual branch
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February 2022 by Blue Transit
I cannot express how grateful I am to Mr. Ortiz helping me this morning to get my business up and running! He's an example of high level customer service! Me and my business thank you sir!
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December 2021 by AO 8A
They don’t even know what customers service means!! Stay away of this branch!They are damaging Chase reputation!!JP Morgan must close this branch!!
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September 2021 by MAG
The customer service at this branch here is horrible and appalling, fortunate for me I do not bank with them and as I was considering to open an account with this organization I was convinced otherwise. A specific banker by the name of Brian is outright rude and disrespectful. He needs to practice better communication skills and professionalism especially being the first person a potential customer encounters.
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June 2021 by Alex Brik
The worst bank. Stay away. Manager Danny is the worst. Took two hours to do a wire transfer
