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February 2024 by Robert S.
I stopped in here not knowing that a Hugo store was owned by Hugo Boss. I thought it was a different brand all together. A nice gentleman clerk greeted and the first thing he asked me was....how's the weather outside ??? ... LOL. I said, I don't know, I have been inside the mall for a few hours.... Anyway, he was very nice and chatty and he told me that this German brand of clothing focuses on sharp cuts and clean designs. Expert tailoring on casual clothes makes this a top notch choice for those who want quality but a relaxed look. Shirts can go for about $100 to $200-300. Jackets can run in the $500 range. They also had a large section for men's underwear and sleepwear.
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January 2024 by Maybelle Cardona
Walked in to get gift card, woman couldn’t be bothered from texting on WhatsApp’s to help us. We say hello, she still doesn’t stop texting. Then after finally telling her what we need, she continues the interaction with extreme rudeness and finishing our sentences with her own assumptions and won’t let us speak.Horrible service from a brand we shop from very often.UPDATE, she’s answering a phone call on speaker while helping us. REALLY….
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September 2023 by Hugo Ordonez
I've been a customer from this location for a while, staff allways very kind and helpful, Jorge always help getting the right sizes and orders online. great customer service and product
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June 2023 by M Slone
Poor selection and arrogant staff. Wouldn’t go back.
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February 2023 by William B.
I was looking for a new pair of shoes and Jorge, the store representative, was very nice and went and retrieved the pair I was looking at. I asked for a size 11 and he brought back a size 10 and said they always run a size big. I then tried them on and they felt okay at the time. I then wore them the next day and after walking in them for 2 hours, going to dinner ect I realized they were too small. The following day (today Feb 3) I went to get a bigger size which they did not have. So after he tried upselling me on a different pair that I didn't like I agreed to just get a refund. Then he took the shoes out of the box and realized they had been worn and he wouldn't give me a refund for them since they had been worn. So a multi million dollar corporation wouldn't give me a refund 2 days after purchase because they had very very minor tread marks on the bottom. No scuffs, no tears, nothing, just some color on the bottom from being wore outside. I just find it absurd I couldn't get a refund on a shoe that he promised ran big and had no damage whatsoever. Not professional.
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August 2022 by Evan Guthrie
HUGO Store at Aventura Mall in Aventura is a great place to go for all things Hugo Boss. I really like their selection and everything that they have available here.
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August 2022 by Jeremy Wainsztein
I want to say thank you to Jorge for providing one of the best retail experiences I have ever had. I purchased my suit at sawgrass for my wedding in November and was a little nervous that the sizes would be too big for me. Jorge recommended I switch to an extra slim fit and helped get the pants to the exact fit I want. Thank you so much!
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August 2022 by Rey P.
no one answers the phone in the store, salesmen don't want to look for the products, and when you ask him to talk to a manager, they say they don't have access yet to manager.
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August 2022 by Sebastian Matamoros
I entered this store about a month ago and I was dressed very nice with professional clothes and got attended to super quick within 5 seconds of entering the store. The manager was super nice and so attentive that day. 2 weeks after that day, I walk in the store again with the idea of buying a suit. I didn’t know what size suit I needed since I grew out of my older suits. This time around, I was dressed with gyms shorts and a t-shirt and a hat. IT TOOK ABOUT 10minutes for anybody to say ANYTHING to me. The manager knew I was looking for something because I was evidently browsing the suits but walked by me like 3 times and didn’t offer help or said a word. It wasn’t until later on that I told him I needed a suit and would like to know what size I am. He grabs a shirt and walks me to the dresser and throws the shirt on the bench. I go back out and tell him I need to know my suit size, not my shirt size. He started to talk to me like I was illiterate while having another customer at arms reach. I told him just go ahead and attend the customer and when you finish you can help me then. At this point I was disgusted by how long I had to wait and the lack of attention but the first time I walked in there, he attended me so quick becuase I was dressed nice. Anyways, I left the store and went to Bloomingdales and bought an entire suit at Bloomingdales. The same money I spent at Bloomingdales for a suit, I could’ve spent at Hugo if it wasn’t for the horrible and discriminatory service. Fast forward to present day, I walked in there again today and was attended to by the manager in a nicer way but I was dressed with professional clothes. So at this point I don’t know if it’s a certain look that you have to have to get serviced at these stores, but it’s not ideal and very unprofessional.
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August 2022 by Fwea EA (Sup Tho')
Very unprofessional staff. Terrible customer service especially from the manager
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August 2022 by Jesus Ruiz
Poor service and attitude towards clients.
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May 2022 by OLEKSANDR SABADOSH
Today received best customer service in Miami. Gorgeous workers. Amazing experience. You came to buy pants - they sold you great mood for all day??????
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September 2021 by Miguel Angel Moreno Carrillo
(Translated by Google) The worst customer service, simply for wanting to teach a service that all Hugo stores offer regularly, the salesman ran out of the store in front of his employees, in the same way he shouted to all the people who were there, the worst experience ever.(Original)El peor servicio al cliente, simplemente por querer enseñar un servicio que ofrece regularmente todas las tiendas Hugo, el vendedor me corrio de la tienda delante de sus empleados, de igual manera gritaba a todas las personas que estaban allí, la vdd la peor experiencia.
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May 2021 by Fabricio Corrales
(Translated by Google) Good clothes(Original)Buena ropa
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January 2021 by Vita P.
Great customer service and love all their men's clothing. BOSS is the only brand I want my husband wearing.
