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February 2024 by Amelia ROSA Miguelez
Good special clean and lots xariabl3 items.
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February 2024 by carmen san martin
I love this store in Pembroke Hollywood Fl & I had to say the negative side a days ago But This morning went to Aventura Mall to JCPENNEY Specials all great but the ladies bathroom was DISGUSTING TOILET WORDS CANT EXPRESS THATS HOW NASTY ITS WAS THIS MORNING! dirty urine, feces all over ,floor dirty. Door can't be used they are broken. Also the terrible smell of dirty & heat. I simply can't believe it. LESS 8 days Both stores locating need help. Pembroke please fix fitting rooms & Aventura as well ? fixi
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November 2023 by Yolanda Lundy
JC Penny has been my go to for glasses because of their sales. Service was good, however, I was charged for a service i didn't request when ordering my glasses. I only noticed after leaving the store.
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November 2023 by Marialuisa M.
Awesome customer service, I came here just to grab a sweater. I had received a $25 gift card from Lincoln for doing a test drive. Si I decided to use it and get a sweater. I stood in thd checkout line and my giftcard wasn't reading. It took multiple attempts and nothing. I told the associate, I would call the number on the back and see what was going on so I did and I guess it just needed to be activated. So after doing so I hopped back in line she rang me up, and I was on my way. I rate this experience at 5 stars because the associate was so patient especially with it being 30min to closing time.
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September 2023 by Patrice P.
Under staffed is an understatement. I waited over 40 minutes to make a return and there was only 1 person in front of me. She had an entire cart full, easily over 100 items. There was no other employee to help. Pitiful.
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August 2023 by Angelik Cherena
Very good inventory but the restrooms at the 2nd floor were not at the Aventura Mall standard.
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August 2023 by Olaf Schroeder
Maybe not my favourite store but always good for a nice deal/ great value for money. We found nice jewellery for the girls to a nice price
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August 2023 by Jasmine Tapia
I have called the photography department multiple time and have had no luck in connecting with anyone. I took my son to have a photo shoot for his second birthday and it has been over a month with no pictures received. I was calling to know the status of the photos being emailed to me or checking to see if I gave them the wrong email. I have checked all email addresses I have and none have been sent the pictures.
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July 2023 by Kirby Mesa
This store has my favorite shirts and stuff I like here, I also liked their own rewards program because it gets off $10 or more out of your checkout.
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July 2023 by Legend
This JC Penny has great deals on all name brand clothes. I bought some puma shorts on sell.. wearing them right now?
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July 2023 by Raymond Wages
Tried to buy some shorts on busy July 4th weekend and I looked at 3 registers on thr floor and not ONE was staffed. I found someone on the floor and they directed me to the returns desk which was 4 people deep. Went to Macys
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July 2023 by Kathleen R Butts
This particular store in Adventura is horrible. I retired from JCP in Pennsylvania and I would never treat a customer the way my granddaughter was treated by the store mgr. I purchased towels for her to p/u for her. She had a screenshot of the receipt, gave her ID and had me on the phone. She left without the order because the mgr wanted me to screenshot my drivers license to them! I am s platinum card holder and my info was available as they viewed it on the register. I am considering cutting my card and never purchasing with this new JCP. Truly disappointed because we love JCP.
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May 2023 by Karen L
They have only one cashier open in the entire first floor during the week in the Jcpenny in Aventura. It is ABSOLUTELY ridiculous. I went to 5 different cashiers and NONE are open . It's pretty ridiculous
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May 2023 by Amada Visi
Good sales, bought nice things and staff very helpful
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May 2023 by One World
My sister was visiting from another state and we received such a great customer service that we never ventured out into the mall. She did all her shopping there.