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October 2025 by Mari Car
I visited this Journeys location today to return an online order. I had my order number and all the necessary details from the online purchase. However, the supposed manager on duty refused to process my return, claiming that a physical receipt was required.
This was disappointing, as your website states that online returns can typically be processed in-store with proof of purchase, such as the order number or email confirmation. Terrible customer service and unprofessional. Will be calling customer service to file an official complaint.
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December 2023 by Sarp Kaya
Wrong closing hours. Rude staff
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August 2023 by Kasandra Jimenez
They helped me with my nieces shoes.. it was her birthday gift .. They associate was so patient and friendly and very helpful.. Thank You !
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June 2023 by Dorothy Werner
Don’t bother trying to take shoes back or return, they won’t do it
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June 2023 by bree dilbert
I went to this store on Friday 6/2 and the 2 ladies were so kind and helpful. They seems excited to help me purchase my 1sr pair of crocks. They were both very attentive to all the customers in the store. Great job ladiesMarianne and Tamia.
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April 2023 by Giuseppe Moretti
a gem. has something for everyone!
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January 2023 by Story Time Read Aloud with Ms. Jessica
Order a pair of shoes online and they came in a horrible condition. Box was destroyed, the soles of the shoes were wrinkled, stained & there wasn’t even paper to protect the shoes in the box. Just two shoes thrown in a box. Went to this journey store to exchange for the same pair just a new one for them to try to give me a pair that was worst. The soles were more destroyed… causing me to need to order online AT THE STORE. I was hoping to get expedited shipping due to needing shoes in a timely manner for a bday & they couldn’t even offer that. They offered me a $5 off coupon on spending $25… like I want to spend more money at the store after receiving damaged shoes. Just sad!
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December 2022 by Wednell Dorvil (Tajiro)
Warning this place may take you on a journey to finding your perfect style of clothing ?
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December 2022 by Ursula Mack
Kendall W gave great customer service and had a lot of patience with me. I was very indecisive on which shoes to get, with her being patient it made me more relaxed with my shopping experience
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December 2022 by Chelly Lovestar
Good customer service
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November 2022 by Marine Stanley
I was unsure about a pair of shoes, the girl told me a had a year to bring them back if I wanted to change my mind, so I bought the pair for 159$. I never received a receipt by email. I wanted to return them but because I didn’t have the receipt I couldn’t. They said I could only exchange them for something different. I asked for store credit instead and was denied. Furthermore that same pair of shoes was now on sale for 139$ , so I could only exchange them for something cheaper than what I bought them because a bank statement wasn’t sufficient to show them how much I paid them. Overall, don’t trust them. They aren’t rude, just not trustworthy. Ask for a paper receipt. I will not be going back, a shame as I have been going there to buy all my pairs of shoes. This experience was absolutely unacceptable considering the issue was entirely their fault, they not only reduced my option tremendously but they made me LOSE 20$ on the entire deal.
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November 2022 by Taiyany Quinones
I bought Birkenstocks the shoes were good but service was not good I was given dirty looks
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September 2022 by Madeline
Horrible customer service by the manager named Noi. When I walked in the store she gave me a dirty look and had an attitude when I asked for help.
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September 2022 by Marianna Sande
Very good prices and brands!
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September 2022 by Madeline Arriaza
Horrible customer service by the manager named Noi. When I walked in the store she gave me a dirty look and had an attitude when I asked for help.
