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April 2024 by Rebecca Probkevitz
The customer service here is AWFUL. I was exchanging a pair of pants for my husband. The sales rep told me they looked worn and she couldn’t exchange them. She was incredibly rude and even though they weren’t worn I wasn’t going to keep going back and forth with her. She then walked around the desk to another sales associate, started whispering and pointing at me… it was humiliating. I will never buy from this lululemon again.
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March 2024 by A K
Felicia was amazing. She helped my and buddy out. Thank you
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March 2024 by Nahon Serrano
Good and original products
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January 2024 by Veronica Vetillard
Very rude staff in this location !I was literally offended by cashier - tall dark haired guy who was acting like an a$$ , rude, no « hi » no « thanks » . Rude beyond the measure ! Next time I will press charges right on the spot.
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January 2024 by Alexander Elfatairy
Horrible customer service. Extremely rude and the returns is as they please depends on the day. Bought the pants less than 2 weeks ago under my account and wanted to change the size, the cashier told me it’s non refundable because I wore it once. For a Lululemon policy, doesn’t sound right.
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December 2023 by Sabrina narain
My best friend and I love lululemon but her recent experience with a quality promise on one of her leggings has me so upset. Maria (the manager) at the Aventura Mall location was extremely rude and condescending towards my best friend and saying that “These leggings are just not working for you”. Mind you, she’s bought the same leggings multiple times and has never had issues with them until now. Maria’s treatment towards my friend was so unprofessional and downright disgusting. I can’t fathom how she’s in a manager position with her attitude. Please re-evaluate this employee.
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December 2023 by ron barzvi
I am leaving this review for one reason and one reason only. Maria was a disgusting person and extremely impolite to me and my girlfriend. I love lululemon but thanks to her, I will NEVER be shopping at this store again. It truly disgusts me how rude some people can be.
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December 2023 by Carolina Albuquerque
MARIA the manager is the rudest person I’ve ever met!!! She is disgusting and rude!
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October 2023 by Nameer
My favorite store at the mall. I love coming here for the free clothes. Why go to Nike or Adidas when you have this? Here’s a picture of me
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October 2023 by Carlos Fernandez
Lack of costumer service, sales associates are very rude.
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September 2023 by Jeremy Collins
It's a terrible place to return items, even with receipts. Today, I have tried to return an older person who probably worked there for a long time, she was so rude and unprofessional. She doesn't know how to talk to customers. She must be fired!!! She is ansshole ??
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August 2023 by Ksenia Pustylnik
Bought a yoga mat, but it hurts my back. Tried to return, but returned with our physical receipt is not possible, even I have transaction on my card statement… I don’t see the issue to return 94$ for a customer who spent much for the past 5 year. Disappointed ☹️
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August 2023 by Nessa Vsp
Was made very uncomfortable by the staff. There’s an older lady with tan skin and brown hair who was extremely inconsiderate about helping customers
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August 2023 by Melanie Lorenzo
Horrible experience. Employees are super rude and just don’t care about their customers.
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August 2023 by Amelia Tidett
Judgy and rude workers. Do not recommend coming to this location.