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January 2024 by Martin Sterrett
Alex Was extremely helpful Setting up A delivery of an adjustable base warranty exchange. Alex moved earth and heaven, so I could receive the adjustable base the next day As an expedited delivery. I always feltthat South Florida is pretty poor when it comes to customer service and business overall, however now having the pleasure of interacting with Alex a consistent salesman and superhero amongst mortal men I stand corrected (at least on this occasion).
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January 2024 by Juan Mendieta
Jonathan and Alexander were 2 great associates . I stopped by on Sunday and had a great experience. Highly recommend this location as they have the best prices, service, and representatives in the area. 5 stars I would give 10 if I could
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January 2024 by Bella The explorer
Was happy to visit this store today , Alex patiently showed me all types of mattresses , was very friendly and professional. There are sales right now, good deals. Worth to come
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January 2024 by Stefy Cascallar
Luisa served as our personal in-store sales representative, and she was exceptional. She was caring, professional, helpful, and friendly, and took the time to show us all of the different options available at the store. I highly recommend visiting this location and waiting for Luisa to assist you. As for the store itself, it was clean, well-organized, and featured a wide variety of options to choose from.
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December 2023 by Annette Dabish
I recently visited Mattress Firm with my family to find the perfect mattress, and I must say that our experience was nothing short of amazing. From the moment we walked in, we were greeted warmly by the staff, especially by two individuals named Alex and Johnathan.These two professionals went above and beyond to ensure that we had a smooth and enjoyable shopping experience. They patiently listened to our needs and preferences, taking the time to understand what would work best for us. Their knowledge about mattresses was truly impressive, and they guided us through the various options available, explaining each one in detail.Thanks to their expertise and dedication, we ended up finding the perfect mattress that suits our needs perfectly. The quality of their service exceeded our expectations, and we left the store feeling confident in our purchase. Their exceptional knowledge, professionalism, and patience make them a true asset to the company. Thank you, Alex and Johnathan, for your outstanding assistance and for making our mattress shopping experience a memorable one.
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November 2023 by damion bell
I’m so thankful for Thomas. I have no experience when it comes to buying a bed. Thomas took his time and explained the difference between the type of mattress that I was looking for and what he thought was best for. Despite the duration of time that I was there, he keep it professional throughout my experience. I’m very grateful for his help.
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November 2023 by Allison D
Alex and the team were extremely helpful! He was patient, gave great advice and suggested the best fit based upon what we were looking for.
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November 2023 by Victoria Stompel
I went to Mattress Firm Aventura to get two queen size mattresses. Jonathan and Alexander were very professional, explained all the differences between brands and helped us to choose the perfect ones for our needs. They were very patient and l not pushy. We really enjoyed our experience in this store and can recommend it to anyone with pleasure.
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November 2023 by Eric A.
Scammed. I recently had damage to my mattress that both sides were bent for an unknown reason. With this, the mattress was making an excessive amount of noise, which is super weird due to me having multiple mattresses in my life that lasted me 5-10 years but this one, only lasted me 2 years? But I thought in my head, it's fine! I bought a 10 year warranty so I should be great.Keep in mind I spent $2000 on this mattress...SoI gave them a call to see how was I able to bring someone to check it out. The person on the phone was doing 10 things at once, talking to someone else in real life i'm guessing, talking to me, had another phone ringed and answered me and put me on pause. Even with this I kept waiting, then he told me to go on the website and upload photos. I told him, i want you guys to hear the true damages due to the excessive noise and shape. Then I guess he didn't like that I said that and kept arguing with a customer? Interesting... So i told him it's fine, i'll come to the store and you can help me there since the website wasn't even working ANYWAYS.When I went to the store took me almost an hour just to make someone come to my place. One week later someone finally comes, payed a $80 fee to bring them so i told myself it's fine if they'll give me / repair my mattress for free since my warranty. The guy looks and looked, took the information back and went back to the store. A few days later I get a email saying they're not willing to get it because of some policy? Even THOUGH they told me at the store when I bought it this warranty covers anything... Very very odd.The employees don't have any connections between each-other, and the service was truly disappointed and terrible.Long story short, if you'd like to get disappointed & scammed out of your money, go here! If you'd like to be pleased and not scammed, visit somewhere else.
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November 2023 by Talya Kovalsky
Jonathan was the BEST mattress seller in the WORLD!! He has such expertise in the field, SUCH patience for questions and conversation discussing what mattress is the best. I called him so many times and he was always ready to help and do as much as he could with such a positive attitude. Truly could not have asked for a better experience and so grateful for his hard work and dedication that got me exactly what I was looking for and more with such professional service. All I can say is thank you soooo much and I’ll be back soon. P.S. Alex his coworker is awesome too, so friendly!
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November 2023 by Pamela Menera
Thomas was amazing and so pleasant to deal with. He is a great asset to your business. I thoroughly enjoyed my entire time there. Thank You . I cannot comment on anything more because I haven’t received my purchase yet, but I am very pleased with all the attention and help I received today!
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September 2023 by Walson J
I had an outstanding customer experience with Alex at the store. His exceptional service left a lasting impression on me. From the moment I walked in, it was evident that Alex was not only friendly but also incredibly patient. He dedicated his time to understanding my specific needs and preferences, making sure I would find the perfect mattress.What truly stood out was Alex's impressive knowledge about mattresses. He explained the intricacies of various types, materials, and support levels in a clear and concise manner, helping me make an informed decision. It was evident that he was genuinely passionate about his job and genuinely cared about my comfort.I can't say enough about the level of customer service I received; it was simply amazing. Alex's professionalism, combined with his patience and expertise, made this shopping experience exceptional. If anyone I know is in need of a mattress, I won't hesitate to recommend Alex. He's a true asset to the store, and I want to express my gratitude to him for making this experience so enjoyable. Thank you, Alex.
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September 2023 by james benoit
Had a great experience with Alex. We came in 30 minutes before closing time. Me and my Fiancée were able to find a mattress within our budget and one that matched us. He was personable and funny. He also helped us when our credit card ran into trouble and was able to help us get the right option to get our mattress. Definitely recommend here and ask for Alex too.
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September 2023 by Bassem Fayad
An AMAZING experience is the least I could say. You will be immediately met with a friendly staff, followed by a series of questions to understand your needs, then professionally you will be walked through a number of options that will surely make you decide on the spot with confidence.Jonathan an Alex are hands down some of the best sales people you will ever deal with.Highly recommended!
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September 2023 by Este Ban
Great experience with Alex he helped me find a great mattress and adjustable base. The employees at this location are very knowledgable and professional. Never felt pressured or overwhelmed. Better prices than the local competitors i checked out, and much better service. Thanks Alex!
