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March 2024 by Michael Gomez
They have no customer service it sucks nor do they care about customer satisfaction at all
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March 2024 by Michael Melamed
Very unhappy. Pay top dollar for suits and then when there's a problem they make you Pay more. I would understand if it was my first purchase and I came back claiming problems, but it's not, I've been coming for years. When you have a problem is when you know who has the real service and who doesn't. Lost a good customer, over $80.
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March 2024 by Tomer Z
I genuinely urge anyone looking to buy a suit or any men's clothes to avoid this place. The staff is rude, from the sales people to the tailor. Truly terrible customer service and experience. Outdated, overpriced suits and a really poor selection of shoes. You can do better.
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March 2024 by Fanny Romero
Excellent costumer service and excellent prices and good warmth men warehouse of adventure
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March 2024 by Donte Woodard
Bad customer service , had a horrible wedding suit shopping experience here. Didn’t really have a wide range of wedding selections , Workers were unprofessional ,lazy and could care less that I was getting married, did the bare minimum to assist me and then carried on with their shifts like some robots. I expected more from a men’s warehouse in aventura of all places but customer service just ain't what it used to be.
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February 2024 by Armando Murciano
terribly
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February 2024 by Eva Díaz Reyes
Service of excellence
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February 2024 by javier gomez
Bad customer service. Don't want to get back
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January 2024 by horacio Cano
Very rude when you call the hey couldn’t give me measurements on a 2xl vest and told me I had to come in and try it on from key Biscayne? The. Told me they were very busy and hung up! How can you not give measurements on a suit piece? I guess cheap suits call for cheapLabor!!
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October 2023 by Daniel King
Wow! Walked in for a tuxedo, walked out 30 minutes later with tuxedo in hand. Decent prices. Excellent service.
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June 2023 by Marjory St. Elien
This is my first time at this store and I must say that Darius really listened and addressed my concerns in finding an outfit for my son's 8th grade dance. My son felt very comfortable with him especially sharing his insecurities of being overweight. Darius you have excellent customer service and interpersonal skills. 5 stars ⭐️⭐️⭐️⭐️⭐️ for you. Thank you for making my shopping experience with ease. My son walked out with a full outfit and shoes. Great job! ??
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June 2023 by Franchesca Cordero
This was my first time going to this store. I made an appointment the day before for a smooth transition for a tux fitting…Upon walking In The store nobody greeted us, there was nobody in the front of the store to help. I walked to the back by the fitting rooms and advised a worker I have a 5Pm appointment he advised to give him a moment to finish up with a customer. Meanwhile waiting and looking around we were approached by a rude arrogant white old man who also worked there asked us what we needed, I advised a tux in black, his demeanor was very dismissive he didn’t pay attention or listen to what we needed; he didn’t even offer to measure him for his suit size….we asked questions and was ignored very condescending and unprofessional and we left the store. The young man that stated he will be right with me, never arrived to assist with my 5Pm appointment. In regards to the white old man with an accent he shouldn’t work there if you have no intent on being welcoming and helpful to customers and not only customers but we also witnessed him being madd rude to another employee of color my spouse is of color and we felt everything but welcomed here. This store is located in Miami, Aventura area;What a joke, for a store that sells pricey men suits it is short staffed and lacks professionalism. We went elsewhere and spent out money, where we felt comfortable and appreciated as customers. I usually do not write reviews but I feel like I should save everyone sometime and ignorance. Do not spend your hard earned money here. No good vibes. The old man shouldn’t be working there in no capacity. He lacks professionalism and he is deterrent to people of color specifically, we did not feel welcomed or comfortable. I looked up this store reviews and saw others agree with my notation of this store, I don’t understand how the white old man with an accent is still employed there…which also shows the company ignorance and lack to acknowledge and accommodate customers of color. The fact that nothing is being done on the company side about this matter speaks volumes.
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June 2023 by Jocelyn Riley
Customer service was horrible. They treat others differently. will definitely not go back and will encourage those of color to nor either. The Pines Location is wonderful.
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June 2023 by Graham S.
Terrible service difficult to communicate w sales staff. Overpriced. Please stay away.
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May 2023 by Andrew Mercier
Darius was very welcoming and knowledgeable. He made my first experience at this store a great one!
