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December 2023 by לינוי זיו
Just picked up a ballonThe lady was very insolent
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November 2023 by Gonzalo Llosa
Item does not look like the package at all. Returns not accepted. Pro tip: buy on Amazon
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October 2023 by Gina D.
The service was awful. I returned an unused item and they would not give me a refund only a store credit. The lead cashier was not only rude to me but also rude and condescending to another employee who was only trying to help! She actually yelled at this young man in front of customers. She lacks leadership and communication skills and needs to be fired.
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October 2023 by Naomi Andrews
There some very nice and professional employees but there others that are very nasty and rude there’s a woman there with red hair and another woman I believe she was an employee they were arguing and almost turned into a physical fight . I wouldn’t recommend coming here!!!!!
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October 2023 by Anthony Borowski
Tina and the rest of the team were amazing, they really helped me out in a pinch!
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October 2023 by Andreas Haerting
Big Store, small Selection. If search for something specific, don't look here.
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October 2023 by juan C
Best place near aventura for party stuff.
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September 2023 by Albina Mihailech
I drove 20 minutes to buy a balloon for my child, they turned me down and sent me to North Miami
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September 2023 by Adrian Espinal
Jada and Melinda helped me out a lot! They went above and beyond, super happy with their help and all done with a smile!! Thank you!
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July 2023 by Malik Cohen
I am a (supervisor) at a shop in plaza. Where your store is located. I walked in today to a manager ,giving me the worst attitude. I asked for balloons she proceeded to turn around with her back facing me. I waited in line hoping I would be handled next. I spoke up and mentioned the line and asked if I could have help. And I was met with if I do not want to wait I can leave. Tomorrow I will be back to speak to a higher up.UPDATE: went in today. Still bad customer service . Seem to keep changing morning cashier . New cashier is very slow paced.
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April 2023 by Malik C.
I came in around 4:36 to get a few balloons for my daughter 10 birthday. it took me more then 25 mins to get my balloons and the cashier with red hair. was very rude. I almost didn't get my balloons because I was ready to leave. very unprofessional next time I will be calling a higher up. and I will be going to a new location
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April 2023 by Kbnunya B
Feb 28th. I was at party city shopping for an anniversary. I notice some kids walking around opening things and eating them ,using them , ETC.! Their mother was right there. Said absolutely nothing. Cashiers were also around. Some were walking on the floor of the business. But my point is I know it’s hard and understaffed. But the amount of theft that I have witnessed from misbehaving kids and their parents . Need to be addressed . Maybe a warning I am not sure. All I know is I couldn’t purchase my wife’s FAVORITE candy due to the children stealing and eating it all.
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March 2023 by Joyce Garber
I pay almost 80 dollars in balloons for a 50th birthday. I arrive to my house after a 15 min drive from the store and all of the silver balloons were deflated. I took care the balloons received cool air to prevent it but didn’t work. In good times, a bunch of balloons last 10 days inflated. I called and the person who spoke was very rude.
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November 2022 by Celiena “Datruth” Jeskitten
It was halloween night, so I understand there wasn't much of a selection of anything at ALL. However I noticed there were approximately 8 full shopping carts filled to the BRIM of costumes that needed to just be put away. Some of them were a little messy, but a lot were fully packaged and could easily have been bought. As I started to carefully look through them, I was rudly told that "none of the costumes in shopping carts could be touched." I only started looking at them after hearing this same employee say to her co-worker"I gotta put alllll this back!"So I figured why not look considering there weren't any costumes left on the wall. They had 30 mins till close. So I asked her "so, i thought you guys sold costumes, your telling me I can't look at these?""No""Is there something wrong with them?" I asked"Yes"...but there wasn't anything wrong with them, maybe a few were out of place, but I had already looked through a bunch, they were packaged nice in their original packaging, easy for some one to purchase.After that I put the things down I had planned on buying and walked out the store.There's no reason to be that rude to someone trying to BUY something they are selling. She just felt like being cruel.So I won't go back there ever.It should be a pre requisite that you aren't a nasty person to work at party city. She sure took away my party.
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November 2022 by Luz Alejandra Celis Torrealba
Nice attention from Dejanett ! I love this place. 100% satisfied
