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January 2024 by Jessica Morrison
My husband bought me a pair of Raybans for Xmas. The lens was shattered in the box. We went to the store where he purchased them to exchange and were told this had to be done online, even though they were purchased there. We filed a claim online and were told that we needed to pay over 150$ to repair the lens in the brand new, never worn glasses!! I called customer service to complain and was told to file a new claim. I asked to speak with the manager because I had already filed a claim but was refused. I was put on hold for over one hour before the line was disconnected. I called back and the new agent told me there was no manager on the weekend and wondered why I was put on hold in the first place. He also told me that the damaged lens was covered and couldn’t understand why we had been turned away at the store and again online. We had to file a second claim online and are waiting to hear back. This is literally the worst customer service I have ever experienced. Stay away from Rayban!!
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December 2023 by René Sosa Baires
My experience at Ray Ban Aventura was spectacular and the attention of Mabell from Venezuela was super kind and friendly, I hope to see her again in the store on the next visit. The 5 stars are well deserve. Happy Holidays!
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December 2023 by Guillermo Himiob
I had an excellent experience at the Ray-Ban Aventura store, thanks to the outstanding assistance provided by Mabel. She was incredibly helpful and friendly throughout my visit, taking the time to understand my preferences and guide me through the selection process. Her product knowledge and genuine enthusiasm made my shopping experience truly enjoyable. I appreciate the exceptional service and would highly recommend Mabel to anyone looking for a positive and personalized shopping experience
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December 2023 by Verónica Sierra
These 5 stars go not only to the store but to this Venezuelan woman named Mabell, who provided me with the best service. It's the 3rd time I've come to buy from her, and I love her energy, her smile, and her accent which, being Latina, is incredible! She demo the new smart meta for me, and it was perfect. I bought it and left very happy. Thank you, Mabell, you're the best!
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October 2023 by Hunter Corieri
Joe at Rayban is the man! Will be coming back.
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September 2023 by Paolys Gonzalez
The worst experience, at 7:40 pm they were closing and it said they closed at 8, apart from that I was looking at the store from the outside and they kicked us out, what a shame
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June 2023 by Non
Great service. Maribel is the best!
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June 2023 by Anna
Thanks so much to Joe! He was super professional and friendly. Incredible shopping experience!!!
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June 2023 by K I P
The service is great. The lady that helped me was personable and assisted me right away.
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May 2023 by Patricia Rubio
Amazing customer service. Management team was excellent. I’ve been buying Ray Bans for several years and will now only go to this location in Aventura Mall
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May 2023 by D L
Lamuel was incredibly helpful in providing recommendations and was good vibes. He's such a star.
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April 2023 by Kristin T
Fantastic service!! Went in for an adjustment and new case, quick and easy.
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April 2023 by Sergio Villasmil
the store workers are very attentive!
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March 2023 by Carla David Bastos
We were walking in the Adventure Mall, Miami, FL, and decided to look at the Ray-Ban glasses.But we got Mr. Josue Loui's attendance. He is the most engaging and committed salesperson we have ever met. As a result, we bought two prescription glasses!Thank you, Jo, for the attention, information, and schedule commitment!You're the Jo-Ban man!
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January 2023 by Gavin Is cool
Jo was very helpful and made our experience at this ray bans amazing best worker ever we were struggling and he was quick to help
