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November 2024 by Valeria Meneses
Joana went above and beyond to make sure my boots arrived on time, and it did ! Thank you for the excellent customer service and for checking in after.
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October 2024 by Anna May
Can’t contact customer service, regarding dishonest practice of the store employees.
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May 2024 by Francesca Garofolin
I would put 0 stars if possible, I really like this brand but I visit the store and the service was super slow, I knew what I wanted so it was supposed to be a quick purchase. When I went to pay, I only had cash and they said the register was closed and that they were not taking cash. The sales attendant said she closed the register earlier, mind you it was 8:30, the store closes at 9:30 and she was not willing to re-open it. It was a 1k purchase and she lost it because I didn’t have my card with me and they were not taking Apple Pay either.
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November 2023 by Stormi Girl
Customer service sucks. Walked in and no one would help!!
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November 2023 by Veronica Riesco
bad attention
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November 2023 by Yana Lewiski
I ordered two pairs of the most beautiful sandals, so gorgeous and well-made but unfortunately they were a bit too big. Since I don’t live in Florida I decided to call the store and chatted with wonderful Mila and asked to help me. Those shoes were final sale, however, Mila was able to make an exception for me, and she was so sweet and helpful. I will be definitely shopping with Schutz again.
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November 2023 by maria lacava
This company used to be good, now that they have the new manager Liudmyla.
A totally racist person who hates Latinos has changed everything!
I recommend that if you are going to buy, make sure you speak English because otherwise you will have a terrible experience.
And they will even feel humiliated!
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November 2023 by Agus
The new manager is an aggressive, inoperative and discriminatory person. She mistreats her clients and coworkers. Not a good service
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November 2023 by Juan Alvarez
Customer service is horrible, the manager they currently have is a totally unhinged and rude woman.
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November 2023 by sofia dal lago
Very poor customer service and discrimination from the manager.
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September 2023 by Yana Bobyleva
I ordered two pairs of the most beautiful sandals, so gorgeous and well-made but unfortunately they were a bit too big. Since I don’t live in Florida I decided to call the store and chatted with wonderful Mila and asked to help me. Those shoes were final sale, however, Mila was able to make an exception for me, and she was so sweet and helpful. I will be definitely shopping with Schutz again.
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September 2023 by Victoria Oertlinger
As a tourist visiting Miami, I am super disappointed on how I was treated at the store. I purchased a pair of shoes to gift my mom, unfortunately they were uncomfortable and too high for her, the shoes were unused! I was not asking for a refund but an exchange, I don’t live in US and 30 had passed by. The manager was extremely incompetent and rude, I was brushed off and told to contact customer service who in fact does not answer! Horrible experience and a waste of $148 dollars plus tax.
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September 2023 by Paul Smirnov
This place is great! They have a huge selection of shoes, a beautiful show room, and the most friendly staff I’ve encountered in a long time a specially there manager Mila . I’ll definitely be back!
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September 2023 by Courtney Culligan
Beautiful store! Great shoes! Staff was super helpful and I got more than I came in for.
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August 2023 by Sara Rosales
Super friendly and I always find what I'm looking for
