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November 2023 by mia gonzalez
Shocking experience with manager. They were treating their staff in a very inhumane manner, very disrespectful talking to them like if they were dumb and didn’t know anything. We were told there was a sale for buy one get another one 50% off but we were never told some shoes that had a “red dot” were not included in the sale, we were told that at the cashier, the manager came up to the counter as her staff was asking her a question and we saw the manager treat her in a VERY rude manner, speaking to her like if she was dumb. We were leaving the store and overheard the manager say “i told her about the red dots” when in fact she didn’t mention ANYTHING to us. VERY VERY DISAPPOINTED. All the other staff, the young girls were extremely sweet, great customer service except their manager, HORRIBLE.
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February 2023 by bre blakely
Special thanks to Tiffany M. for locating & assisting me with my below shown purchase. Tiffany, was professional, friendly and courteous. Thanks again for caring and exemplifing great customer service.
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December 2022 by Miss Liz
Bought a shoe at another location and they refuse my return. I wear size 6 so it’s a floor model and they won’t take it back. It’s unworn and they say it’s worn
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August 2022 by Andres Gil
Super organized, friendly, and welcoming! Celine was literally amazing. Super kind and patient after having her bring out like 7 boxes of shoes. Incredibly nice, especially given they were gonna close in half an hour. thank you so much ??
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June 2022 by Paula L
I bought pretty but the most uncomfortable shoes at Steve Madden store. I tried to wear them once and had to take them off after two hours because the shoes caused very painful blister on my feet. I asked the advisor during the initial purchase about the return policy. I was told I have 30 days. I did come within that period but was declined return or store credit due to the fact I have worn the shoes. I understand that, however I brought the shoes in perfect condition. The advisor picked on the sole condition which in my opinion looks just like a brand new shoe. I was told those shoes cannot be resold again.I’ve worked in retail myself and this is a joke.Never buying from that retailer again.
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April 2022 by Britney lewis
For the past months I’ve came in the store and the General Manager Allison was very rude to staff demanding them to get shoes for other customers. I feel very sorry for staff. But I still ended up buying from Cindy who is GREAT….!!! She stayed with me through my whole transaction from greeting to end.
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April 2022 by Ashley Rivas
Workers were so kind and helpful. Made my experience swift and exciting!
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February 2022 by Briana Goldman
Ethan is a superior Steve Madden sales associate, he truly goes above and beyond to help you find what you’re looking for. I live in NY and have spoken to multiple stores all over the country today, some of which didn’t even care to check other stores’ inventory (and after leaving me on hold forever), let alone Ethan who was willing to check inventory, give me other stores’ numbers, and even call for me! Having had his help, I’m not even disappointed that I couldn’t find what I was looking for because at least I know someone who was competent and caring did the absolute best they could to try to help me. You can tell he actually cares about his job which is so refreshing!
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August 2021 by Casey Therriault
Great selection of shoes at this location. Thank you to H for going above and beyond for us!
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August 2021 by Chicarra Todd
Wonderful customer service and beautiful selection. ?
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May 2021 by Justin Posey
This store closes at 7pm EST on Saturday, not 9pm. it will be updated shortly, but it is a well run store, and remember just because the mall is open doesn't mean all the stores are still open in it. Just to try and help others ^^
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April 2021 by Marianne Costi
Rosie was a very helpful manager! She made sure I was able to find what I was looking for and assisted me for my exchange in shoes . Very positive experience at the store !
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February 2021 by Lakiesha Releford
I just had the most amazing experience when calling the Aventura Mall store to track down a shoe from Georgia. Sophie answered the phone and was so helpful with finding the shoes I needed. She offered suggestions and sent me a few pics of the shoes. I would have had to wait until May to get these sandals if Sophie didn't help me. This was the best over the phone ordering experience I've had in a long time. Thank you Sophie! Go check her out!
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July 2020 by Yvonne Antoine
Shoes were nice, I love ? ? heels, the associates are very nice only a few people in at a time for safety with Covid19 precautions
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July 2020 by Laila El
Michelle helped me and she was absolutely amazing. I honestly have never had such great customer service from this store. Employees can sometimes be standoffish and make you feel like you can’t talk to them. Michelle was the complete opposite, give her a raise lol!