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February 2024 by Jaime perez
The employee who assisted me, Samuel, caused me to lose all the information when transferring from my old phone to the new one. Also he blocked my line. The response I got from the employee was rises. Zero professional.
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February 2024 by Mercedes del Campo
Very bad service. They wanted to kick us out for claiming a service they didn’t want to activate after paying. Do not come here, they are very rude.
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February 2024 by Idan Mazuz
The manager is so bad
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January 2024 by Luciana Rolon
Hello, I come to warn you, ALERT after making a purchase at this store they cloned my Mastercard, I had to cancel it and ignore expenses.I don't know if it happened to anyone else.
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January 2024 by Pao M
The sales associate had a bad attitude.
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January 2024 by Christian Zarama
I wish I didn't have to post this review, but almost EVERYTHING was wrong and it was solely due to negligence. I went to the store and had the goal of upgrading 2 phones on my family bill. The lady that helped us, her name was Josie I believe. I needed a few different things handled as I was preparing to spend a significant amount at the store that day. She forgot to hand me any chargers that she had upsold me on, when I asked if everything was there she told me not to worry she had everything in the bag. Then when transferring information to one of the phones from an old phone, my father had trouble signing into his apple id, she blew us off and sent us to the apple store where we waited in line for 30 more minutes, for them to tell us we have to handle it over the phone. Lastly, my one phone ended up not registering the phone number it was under. Therefore, the phone couldn't receive any calls, which we had to spend another 45 mins over the phone with customer support to trouble shoot. Lost a-lot of time that day. If you value time and making sure you're taken care of, I would recommend going elsewhere.
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January 2024 by Fabian Coutinho
They scammed my family and me. They offer you something to get you to hire them and then charge you whatever. Do your pocketbook a favor and avoid trusting these people.
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January 2024 by Edgar Coutinho
I had a terrible experience. They told me that for buying 3 lines, they would give us 2 new iPhone 13s and 1 Apple Watch for free.The surprise came when we received the bill. They charged us for the equipment, which was supposedly “free.”A real scam. Eye!!!
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January 2024 by Luis Polo
Discriminatory treatment by staff;1. DISCRIMINATION FOR BEING LATINOI asked him for a cheap device and his first response was rude, then when I went to the manager named Ivan I received the same discriminatory and rude treatment
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December 2023 by Carmelo Bonaventura
It's a shame that T-Mobile leaves that store like this.Nobody knew anything, hours and hours are lost inside even when there are no customers, all the operators are focused on selling you something and not giving you service, the only one who knows is a certain Luis, it seems to me, and everyone asks about him... ...
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December 2023 by Limor Mawardi
After spending three hours in Apple T-Mobile was a pleasure very helpful very quickly. Great location great stuff.
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December 2023 by Jorge Posada
Luis the assistant Manager was very helpful. I told him what I wanted and when I needed and he went above and beyond to get me what I needed and what I wanted more places in the mall to have people like him working in their locations he was exemplary I would definitely recommend, anyone to go there and deal with Luis and his employees I switch from Verizon to T-Mobile and it was a great deal.
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November 2023 by Marlene Gore
It has been the most impressive and most rewarding customer service experience I’v had in over 10 yrs in this country and internationally; Your representative Luis G. from management team in the Aventura Mall store is a BIG STAR and should be commanded for his outstanding service; he deserve a huge recognition from T-Mobile because I just came in for info and left the store with a new phone and happily switched my business from AT&T.
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November 2023 by David Ordonez
I recently had the pleasure of interacting withLuis fromT-Mobile, and I must say his service was unparalleled. From the moment I began my inquiry, Luis displayed exceptional professionalism, combined with a genuine willingness to assist. His knowledge about the products and services was extensive, ensuring that I made the best choices for my needs. Moreover, his cheerful demeanor and positive attitude made the experience both enjoyable and efficient. In an era where excellent customer service seems to be dwindling, Luis is a shining beacon of what it truly means to put the customer first. T-Mobile is fortunate to have such a dedicated and outstanding representative. I wholeheartedly believe he deserves recognition for his exemplary work, and an upgrade in his role would be a well-deserved next step in his professional journey. Thank you, Luis, and thank you, T-Mobile, for fostering such talent.
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November 2023 by Dana Herrick
In an era where genuine expertise is often hard to find, Luis at the T-Mobile store in Aventura Mall stands out like a shining beacon. Having visited multiple stores, it's refreshing to finally encounter someone who truly understands his craft. Luis doesn't just sell phones; he provides a masterclass in customer service, blending product knowledge with a genuine desire to help. If T-Mobile were a symphony, Luis would undoubtedly be its lead maestro. Kudos to him and the management for ensuring such talent is at the forefront of their store. Keep up the excellent work, Luis!-
