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October 2023 by gundisalvuss j.
Well pharmacy costumer service is the worst I ever experience and staff like pharmacist and clerks are whimsy the costumerEven they do mistakes they blame on client I went to pick up and they send me to 2 different stores and after driving more that an hour I return and they do not even apologize and pharmacist told me they where wright And for sure I need my medicines why can I do they abuse they had no skills not professionals at all just jerks specially lady name Trinity she have an attitude even when she lay to the costumer
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August 2023 by Flavio W.
long lines . wait time more than one hour. nobody works. pharmacist spent 45 minutes using toalete!
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April 2023 by Gaylon K.
I recently had my last covid booster shot at Walgreens 18665 biscayne..a lovely young woman named Laura assisted me and even offered to write out a new covid history card with dates as I had lost mine. She was articulate, looked me in the eyes when she spoke to me and was kind. And she explained everything before she did it.. she asked me to have a seat for about ten minutes while she prepared the shot..she even made small talk to distract me while she gave the shot..kudos..
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April 2023 by Google user
worst pharmacy customer service possible. keep doctors waiting on phone indefintely to put through simple prescription orders.
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March 2023 by Dave
worst pharmacy customer service possible.keep doctors waiting on phone indefintely to put through simple prescription orders.
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February 2023 by Crystal B.
This Walgreens has a very nice staff overall but I'd say my favorite part of this store is the pharmacy. They are always well stocked with medications and the pharmacy staff is great. I want to especially give recognition to Monica. She helped me over the phone with some questions and issues I had with a certain prescription and she was so kind and caring . Helpful and professional. She really went out of her way to accommodate me and make me feel like a valued customer. Great store and staff . Thanks !
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December 2022 by Rolando de la Fuente
This pharmacy has one of the worst customer service a ever seen. Sometime I've been waiting on the phone for minutes on end to answer a simple question,
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September 2022 by Raymond
If your time is important don’t go to this location. Was put on hold repeatedly on one phone call for over an hour and then hung up while on hold. Staff answering the phone calls very unprofessional. Called back 3 times and same thing happened again and again. Issue not resolved and will have to drive to the location just to even talk to somebody. Waste of time and a bad experience.
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July 2022 by Ivan I.
It's remarkable how bad this pharmacy branch is, both as a patient and as a medical provider. If you need to call in a prescription, be prepared to be on hold for over an hour, at which point the phone conveniently hangs up. Then you're forced to leave it as a voicemail but have 50/50 shot filling your prescription. It's astonishing they're still in buisness. The patient experience is even worse. They make up their own rules for their own convenience and they mask it as if it's the law. Unfortunately for them I too work in the industry and know the rules quite well.
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June 2022 by Victoria O.
Why is this place still open, what kind of animals are working there. Where is management?
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June 2022 by Daniel Capeluto
Diane, pharmacist working @ 4:30pm Thursdays is so lazy. Doesn't know the rules, and make up rules to avoid helping customers over the phone. Makes up rules that seemingly only apply to this Walgreens. Went to another pharmacy instead. She's losing the pharmacy customers.
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May 2022 by Joelene M.
I would give this a zero if I could. Longest wait times. Don't bother trying to call this pharmacy, you will be on hold for 20 minutes and then they pick up and put you on hold on and off for hours. You can hear them talking in the background. Appalling!
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February 2022 by Raymond Dion
If your time is important don’t go to this location. Was put on hold repeatedly on one phone call for over an hour and then hung up while on hold. Staff answering the phone calls very unprofessional. Called back 3 times and same thing happened again and again. Issue not resolved and will have to drive to the location just to even talk to somebody. Waste of time and a bad experience.
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January 2022 by Michelle L.
Appallingly bad reviews! I flew into Miami and stopped in Aventura for a few things on my way North. Ran into this Walgreens and was able to get snacks, bottled water, and Tylenol for my drive. They had what I needed and I was in and out. That was all I could really ask for in the moment!
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December 2021 by Caro Bernal
Terrible service, there is more than one person there but doesn't seem to be on a rush to help anyone. Only one person attending us only to tell us the medicine isnt even ready ??♀️ terrible! Also we had our address which we took forever to change as these people took forever to change ?