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November 2023 by Dennis W.
I took my truck to the Lake Placid store to have tires, struts and shocks installed. They quoted me the price before the work, but when I picked the truck up the price was $160 more. they forgot the taxes on the estimate. Then they told me that I had several warning lights on on my dash that I know weren't on when I left it. They couldn't or wouldn't try to fix the problem. I took the truck to a dealer and it turned out they had broken a wire when they replaced the strut. When I asked for them to cover the extra expense they told me "the check was in the mail." Can't say I'll return.
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November 2023 by John Striegel
John and Karen would like to thank Mike Batterbee for his help with our rim and tire recently. He kept us informed about the length of time it would take and the cost. Once again thanks Mike!!
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November 2023 by Robert Holden
I brought my Jeep in and it was determined it needed 2 new tires. Jeff took me into his office where we discussed different tires and their prices.I was told the tires would be in the next morning and when I called in the morning they said they’d be there by 8:30. Around 8:30 I received a fone call from Jeff that the tires were on site. I thanked him and less than a half hour later I got another call that the job was finished. Great service! They made commitments and all were completed on time. Thank God they have a service rep like Jeff. Whenever I need tires I am definitely coming back!!
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October 2023 by Matt Mulholand
I bought a whole new set of tires here for $1600 back in April. They did not suggest an alignment and 6 months later I now need 2 new front tires. They also did a tire rotation halfway through this time period and did not bring up any need for an alignment or any notice of the uneven wear. I called them today and they had nothing to offer me other than their alignment service at cost (for my already destroyed tires)....And I just found out the jam nut for my driver side tie rod end was backed off and these have been the only people working on or around my wheels in the last 6 months and I never had problems before. Spending my money here has ended up costing me vastly more than I paid for my tires. Stay away.
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October 2023 by Patty Baxter
I have had the worst experience with this business. If I could leave zero stars, I would! I came in for a tire change, alignment, and balance. I was charged for everything yet my front tires were bald in less than a month. I had another reputable tire company evaluate the work and was told that there was no way my tires were aligned and balanced. They said that my tires were installed improperly and after reaching out to Big T Tires they refused to make things right so I had to have everything redone at the other business. Absolutely unprofessional and unacceptable! Do NOT use this business! My family and friends will definitely never use them again!
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October 2023 by Jose Martine
WOW. CUSTOMER SERVICE AT ITS BEST. THIS NEW LOCATION IN LAKE PLACID IS SO CONVINIENT. MANNY WAS SO AWESOME FROM BEGINING TO THE END. THERE WAS ALSO A LADY THERE THAT WAS VERY KNOWLEDGABLE ABOUT TIRE. IT WAS A DELIGHT GOING TO THIS STORE, THANK YOU FOR OPENING THIS LOCATION. WILL BE GOING BACK. ASK FOR MANNY, FOR ANY MECHANICAL OR TIRE NEEDS.
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October 2023 by Patty B.
I wish I could leave a zero. My tires were not aligned or balanced as I was charged for and now I had to replace them after only a month! Stay away from this place! They refused to make things right and now they have lost my business and that of my family and friends!
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September 2023 by Karen Grass
My go to guys. They have always been fair, honest, honorable, and kind. Wouldn't take my baby( 16 years. old) anywhere else. My Toyota. Never have let me down for service or diagnosis. Thank you for a job well done!
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August 2023 by Paige McNew
Big T Tire stands by their products! They go above and beyond to please and keep their customers happy and coming back. Turo helped me out with no hesitations. I was in a rush and my tire light was on. He quickly aired up my tires and reset my light. Highly recommend Big T Tire!
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August 2023 by Lora Patton
I've gone here for years. Good people and great service. The plus is; they don't try to sell you things that you don't really need like some other planned do. Thank you Big T.
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July 2023 by Michael C.
Always great, fast, reliable work at a good price. Staff is very knowledgeable and friendly.
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July 2023 by Bernie Berland
Great friendly, quick service! Thank you!
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June 2023 by Judith Luke
Staff courteous and knowledgeable. Work done well and efficiently.
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May 2023 by David Hullett
Great service great product... Jason was very informative helping me to set up a regular service on my Duramax. Very pleasant wait room although the wait time was considerably short,would and will recommend BIG T TIRE for sure...
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May 2023 by David B.
I took my car to a different business for routing servicing and was told it had a leak in my right front axle. The estimate for the repair was $689. I took the car to Big T Tire for a second opinion. After examining the car, they determined that the leak was caused by a loose bolt near an oil line that was dripping onto the CV axle. The bolt was tightened and the problem solved. They had me bring the car back a few days later to be sure the bolt had remained tight, at no charge. Total cost at Big T Tire was $10.75, a saving for me of $679! This is the second time Big T has saved me a significant amount of money with their honest and accurate work. It is great to have a car repair business that is honest and does good work. Thanks Big T. You certainly will have my business from now on. And I will recommend you highly whenever I have opportunity.
