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January 2024 by Sophie Eck
I was very disappointed by my experience here. I have visited several Gucci stores in different cities and have always had a positive experience. I was excited to go into the store to exchange a pair of shoes and the staff was rude to both my boyfriend and I. I almost just returned the shoes due to how we were treated.
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December 2023 by Alexa
The website is lying you people dont close at 10pm so disappointing drove 40 minutes for no reasoning what trash service .
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September 2023 by Aaron Phelps
Sophia was great.
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August 2023 by Amanda Tempel
Wonderful store !!! Absolutely Stunning atmosphere , friendly service from Jose , and great stock ! Will definitely be back !!!
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August 2023 by Jean Bazile
A beautiful shopping experience. Thanks again to Sebastián Zapata Valencia he was gracious in taking my order while I was working out of state. He also allowed me to set up an intimate appointment with him in store at the Bal Harbour Location. Such a great experience. A glamorous experience inside the store, treated with so much class. Was offered a drink along with my lady. Thanks again for giving us the top notch treatment Sebastián. Gucci you have a valuable asset with his customer service. Best Regards.
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June 2023 by T G.
I purchased a pair of shoes that retailed for over $1,000.00 recently. The sales associate, Monica V., was very quick to accept my purchase via text, but then completely disappeared after numerous attempts to procure a receipt and shipping information. In fact, it took three emails and four phone calls and I still couldn't garner a response. I'm a longtime Gucci client and the lack of customer service from this location speaks volumes to the ineptitude and lack of customer obsession from this branch. Trust the other reviewers when they share their experiences that this store should be avoided at all costs. The Beverly Hills location and all others will likely understand what a good customer experience entails because this store lacks it in spades.
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April 2023 by Eugene D
Anna is the worst sales person ever. Been to multiple locations of the brand all over the world and never felt any disrespect. That person (Anna) should not be representing any luxury brand whatsoever. Extremely rude and disrespectful.
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March 2023 by Daniel
EXCELLENT SERVICE and will be making this my go-to Gucci store now that i live in Miami.Purchased Mules, worn them, and requested an exchange for a bigger size. The exchange process was SEAMLESS. No resistance, or questioning and the manager and rep went ABOVE & BEYOND - very patient, extremely helpful.
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October 2022 by fred rotstein
beautiful store with newer products. our salesperson was kind and knew his merchandise.
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September 2022 by Tim Stark
Disgusting service.Disrespectful attitude of sellers.I often come to this store and always wait 10 minutes for something to be brought.Incredibly lazy stuff.
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July 2022 by Cesar DT
Todo lo que ahí en la tienda es espectacular
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July 2022 by Fit boy
1 Star because i Went before and i got a pair of shoes but i felt any kidness or education from the any seller , today I got back cause I wanted to check what they got there and we were outside like 10 minutes waiting and all sellers passing without say anything, very disappointed cause store was almost empty, seem they and not happy with their work
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February 2022 by Jessica Cook
Fantastic experience and wonderful customer service! Jose, in particular, went above and beyond!
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February 2022 by Adela P.
Reached out to the store to get a pair of tiger sneakers for my friend. Was helped via text by Alex. He looked up my info and said that I already got a pair. Yes - for myself and EXCUSE ME??? Do I have to justify my purchases??? Or is there a limit of how many pairs of shoes I can buy??? Unacceptable! Horrible customer service
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December 2021 by erbio p
I was helped by Alex and it was Definitely the best shopping experience I’ve ever had. Needed a pair of shoes sent to Charleston for my wife’s bday that local store didn’t have right size and Alex made it possible to ship it and arrive on time, keeping me informed of shipment and going out of the way to help. Never been treated so nicely like this before. Absolutely great experience with bal harbor Gucci store thanks to Alex
